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Regal Chevrolet - Service Center

Lakeland, FL

4.0
766 Reviews

766 Reviews of Regal Chevrolet - Service Center

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December 16, 2020

I will told the auto shut off could be turned off by service I called they said no I would not have bought the car if I knew this More

by aull.roy
Recommend Dealer
Yes
Employees Worked With
Matthew Mackay
Dec 17, 2020 -

Regal Chevrolet responded

Some cars have a button to turn that feature off, if you respond back privately with your name and telephone number we will access your records and find out more for you. Alaina Southern Customer Service Manager

Dec 17, 2020 -

aull.roy responded

Roy aull 2020 equinox 2.0T 9736702709

December 16, 2020

Last year labor charge was $10.00 This time it was $40.00?, $25.00 gift certificate was a joke. Service cost more this year More

by BURTNSUZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Schrom, Jessica Torres, Chris Lashley
Dec 17, 2020 -

Regal Chevrolet responded

Please reply privately with your name and telephone number so we can access your records and find out what happened. Thank you, Alaina Southern Customer Service Manager alaina.s@regallakeland.com

December 16, 2020

Jarrett is great. Kept me informed of everything going on with my vehicle and helped me take advantage of rebates and free trials I did not know were available. Real asset to the company. More

by jamie.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Schrom, Jessica Torres, Chris Lashley, Stephen Spong
Dec 17, 2020 -

Regal Chevrolet responded

We couldn't agree more!

December 14, 2020

Lisa Guthrie and Chris Lashley were and are TREMENDOUSLY helpful on my last Service experience. Lisa Guthrie goes out her way to make sure the Customer is Happy and satisfied before they leave. Thank You More

by WFUGETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Lashley
Dec 15, 2020 -

Regal Chevrolet responded

Thanks for choosing Regal, we agree, Lisa is pretty great!

December 14, 2020

This particular visit was great. Jarrett the service advisor was awesome. The only negative no vacuum & car wash. This visit would have been awesome instead of great if you still offered the free wash a More

by kenboyd1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Dec 15, 2020 -

Regal Chevrolet responded

Ken, we stopped offering the complimentary vacuum as it was slowing our customers down. Next time ask your service advisor and i'm sure they can arrange it for you-- The complimentary car wash is still around (weather permitting)!

December 14, 2020

They got me in quickly and located a hard to find part. Although it was the next day when the work was completed, Chris kept me informed of the progress. I picked my car up - no problems. More

by bbeadling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Dec 15, 2020 -

Regal Chevrolet responded

Glad to hear you are back on the road again!!

December 12, 2020

There were some issues with final paperwork by Jarret, and Chris stayed later than he was supposed to to get it all straightened out for me. As I was on my way to pick the vehicle up Jarret called me to l More

by ERIC@MIDSTATEBASEMENT.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom, Chris Lashley
Dec 14, 2020 -

Regal Chevrolet responded

Eric, Thank you for your patience and kindness in this matter. We are happy to hear our team handled the mistake well, we look forward to seeing you next time!

December 12, 2020

Jarrett was Awesome he is a Professional and he had me in and out within one hour I will continue to come and have him service my vehicle More

by giradgadson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Dec 14, 2020 -

Regal Chevrolet responded

That's awesome, see you next time!

December 10, 2020

I was very happy with all of tham happy i want there very nice place dont know what eles to say i will be back More

by frenchy12721
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Dec 11, 2020 -

Regal Chevrolet responded

Thanks, see you next time!

December 09, 2020

jarrett was most helpful and nice in my down time and didn’t have to be. I was so grateful so make sure to tell him Thinks. More

by SDALEXA_01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Dec 15, 2020 -

Regal Chevrolet responded

We certainly will! Thank you for choosing Regal

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