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Regal Chevrolet - Service Center

Lakeland, FL

4.0
766 Reviews

766 Reviews of Regal Chevrolet - Service Center

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December 22, 2020

Jarret is always awesome but today I got Stephen and he was very helpful. Even when Jarret was not part of our service today he still remembered me and said hello and how are we doing. Today was the first More

by GHERNANDEZ0122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom, Stephen Spong
Dec 22, 2020 -

Regal Chevrolet responded

Thank you -- both are assets to our team

December 22, 2020

Chevy has cheap fobs. Both my and spouses broke. Then we have to pay 200 for a replacement. I think my next car will be a Honda. Service was very good. More

by VCULVER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Regal Chevrolet responded

Yikes! ask us about our service plans that cover key fobs! But we think Honda is pretty great too :)

December 21, 2020

This dealership always gets me in for service on my vehicle when there's a problem. The service dept always works with me when I need a ride home or ride back to the dealership to pick my vehicle up. More

by KJH7E9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Dec 21, 2020 -

Regal Chevrolet responded

We are more than happy to help :)

December 20, 2020

When setting up the appointment it was not for what I wanted. The wait time for the service took over an hour. The price for the service was very expensive!!! More

by MICHELE.JOHNSON55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Dec 21, 2020 -

Regal Chevrolet responded

Michelle, we are sorry to hear there were some miscommunications. We will look up your records and address with our staff- p.s.check out our website & social media accounts for coupons!

December 19, 2020

1st, your different departments need to learn to communicate with each other rather then telling the customer it wasn't their fault the other side didn't do their job! Extremely unprofessional! 2nd More

by CRISSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Lashley, Stephen Spong
Dec 21, 2020 -

Regal Chevrolet responded

Can you please respond privately with your name and telephone number so I can access your records and look into this for you? Alaina Southern Customer Service Manager 863-333-4633 alaina.s@regallakeland.com

December 17, 2020

Jarrod is amazing! He has helped me a couple of times. Always looking out for my best interest, I'm a single elderly woman. I can always count on Jarrod to let me know whats going on with my car, and to More

by GSTROOP168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Dec 17, 2020 -

Regal Chevrolet responded

Thank you, Jarrett is definitely an asset to our team!

December 17, 2020

Good job with service schedule and prompt work done. Jarrett worked with me and was very nice and professional. Was able to get service accomplished in a reasonable time. More

by RON98
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Dec 17, 2020 -

Regal Chevrolet responded

Awesome, Thank yoU!

December 17, 2020

Great job and quality work! Quick service. Kept me informed of all the work being done and done so in an efficient manner. Good staff. More

by crump3894
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell
Dec 21, 2020 -

Regal Chevrolet responded

Thank you!

December 16, 2020

This was a recall on air bags and they did a fantastic job. Chris and everyone were very friendly. The job was done and Robert was a great at doing my courtesy ride to and from. Thanks More

by KISS41388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Dec 17, 2020 -

Regal Chevrolet responded

Safe Driving, see you next time!

December 16, 2020

I needed an honest evaluation of my suspension and got information I could trust. I was told alot of my suspension was worn out by another shop and the evaluation turned up the other shop was wrong. More

by h8thegop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Dec 17, 2020 -

Regal Chevrolet responded

Well, it is always nice to be the guy that is right.. except when it means someone needs new suspension..:)

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