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Regal Chevrolet - Service Center

Lakeland, FL

3.9
766 Reviews

766 Reviews of Regal Chevrolet - Service Center

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July 06, 2021

My service advisor did actively communicate while my vehicle was serviced, did not return calls, and did not honor his word. I was to receive a refund for services that were not performed correctly; to More

by Francoise Carson
Customer Service
Recommend Dealer
No
Employees Worked With
Chris Lashley, Paul Clason
Jul 06, 2021 -

Regal Chevrolet responded

Mr. Carson, We are unable to submit for the refund on your behalf with the 3rd party warranty company you use, that refund has to be handled by you, the vehicle owner. As for Paul, we will research and discuss his communications, we appreciate your feedback.

July 06, 2021

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and More

by JHUNTLEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Schrom, Lisa Guthrie, Chris Lashley, Stephen Spong, Melissa Ragonese, Paul Clason
Jul 12, 2021 -

Regal Chevrolet responded

We apologize for the inconvenience and will have our service staff look into this for you.

July 05, 2021

Regal Chevrolet is the best Dealership The service department are the best The service department representatives Go out their way to Make sure you get the best deals When it comes to servicing you More

by ALEATHAJLAWSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Jul 16, 2021 -

Regal Chevrolet responded

Thank you!!

July 04, 2021

Jarett was amazing. He communicated with us every step of the way and was very prompt when it came to getting things done. More

by ALICIA.brownx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Jul 16, 2021 -

Regal Chevrolet responded

That's great to hear, see you next time :)

July 02, 2021

Clean and nice staff very professional good location for Lakeland. More

by DCSMSXXX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ragonese
Jul 16, 2021 -

Regal Chevrolet responded

Thanks!

July 01, 2021

Melissa is the best service person I have ever dealt with. I was not impressed with sales but am very impressed with the service department. Thank you Melissa! More

by ryanhughes774
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ragonese
Jul 16, 2021 -

Regal Chevrolet responded

Thank you for the feedback Ryan, we will bring this to the attention of management. Glad our Service was able to win you over though

July 01, 2021

Melissa was great...communication was on point and everybody was courteous...only complaint vacuum should be included in the wash..pretty basic service only makes sense.. More

by ashleyfl28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ragonese
Jul 16, 2021 -

Regal Chevrolet responded

Thanks for the feedback Ashley, we removed the courtesy vacuum to help speed up the process, but we will bring up your suggestion to management.

June 30, 2021

The staff was courteous knowledgeable efficient. The facility was very clean and accommodating. The wait time was very good . The free car wash was a great perk . Service writer Jarrett very organized. More

by rsimone0121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Jul 16, 2021 -

Regal Chevrolet responded

Thanks, we hope to see you again at our service department!

June 29, 2021

Professionalism, Promptness of Service, Pleasant, I’m totally impressed with the Quality of total service. Paul and staff was respectful and kind, great group you have there More

by ChazR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clason
Jul 16, 2021 -

Regal Chevrolet responded

Thank you! We hope to see you next time for service!

June 28, 2021

Great service. Fixed the car in a timely manner and knew exactly what to fix. Like how you can text abd ask questions during your service More

by DevinK124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Jul 16, 2021 -

Regal Chevrolet responded

Thanks for the 5 stars!