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Regal Chevrolet - Service Center

Lakeland, FL

4.1
784 Reviews

784 Reviews of Regal Chevrolet - Service Center

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February 09, 2021

Great service . They knew me when I came in . Very clean waiting area . Hot coffee prompt service . Great customer service . Free car wash After the car is serviced More

by HENSLICEGRAMMY@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Feb 10, 2021 -

Regal Chevrolet responded

Thank you!

February 06, 2021

Lisa took great care of me while my truck was in the shop she communicated with me every step of the way even made sure I had a vehicle on Monday when I needed one More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Feb 08, 2021 -

Regal Chevrolet responded

Thanks Angel!

February 06, 2021

Lisa took great care of me and my vehicle,. She made sure I had a vehicle when I needed one, she let me know what was going on the whole time. Very satisfied More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Feb 08, 2021 -

Regal Chevrolet responded

Thanks!

February 05, 2021

Jarrett always gets me in and out, customer service is always great. Helped me fix the problem to my car without hesitation. Very knowledgeable. Thank you. More

by KLOURENCO92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom, Lisa Guthrie, Chris Lashley, Stephen Spong
Feb 05, 2021 -

Regal Chevrolet responded

Thank you!!

February 04, 2021

Other think they never said how much i can get for my trade this week i call and one of the managers open my file and tell me $500 if i know going to be 500 i keep the card and put 500 down bit this week More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
Feb 05, 2021 -

Regal Chevrolet responded

Carlos, We can not accurately appraise a car without it here, we have plenty of other cars available (in better condition if that one wen to auction) Give me a call, I would be happy to help :) Alaina Southern Customer Service Manager 863-333-4633

February 03, 2021

Was not please with my service. Wasn't going to leave a comment,just will not return again for service. Not please with service or customer service 😕 More

by BOOPER12588
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Guthrie
Feb 04, 2021 -

Regal Chevrolet responded

We are sorry to hear your visit was anything less than satisfactory. Please Contact Customer Service Manager Alaina Southern to share more details. alaina.s@regallakeland.com 863-333-4633

February 03, 2021

No matter the problem, Regal Chevrolet‘s Jarrett Schrom is waiting to solve it! This time it was a blown tire. He made sure I had exactly the one I needed, mounted, balanced, and installed it in the prom More

by dnoelg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Feb 04, 2021 -

Regal Chevrolet responded

Thank you!! We are glad to have you back on the road

February 02, 2021

Everyone was extremely helpful and nice, process was fast and easy. sorry I only dealt with 2 people and I have given my review for all More

by 754750
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Greenhow, Charlie Norwood
Feb 02, 2021 -

Regal Chevrolet responded

Thank you!

February 02, 2021

The car service wasn't what was expected!! The price The car service wasn't what was expected!! The price didn't match the offer.. I didn't receive a car wash and we used only this dealership for serv More

by Sameerahhenderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Schrom
Feb 02, 2021 -

Regal Chevrolet responded

Sameerah, we would be happy to reclean the car for you! As Jarrett told you previously, we were unable to rotate your tires because of the swollen lug nuts that you were aware of. Our offer still stands, if you bring your lug nuts we will replace them for you free of charge. It won't take hardly any time at all!

January 31, 2021

"Ask for Jarrett!" If you want to be treated like family, this is the guy you want to talk to. Jarrett is as old-school as it gets when it comes to customer service. He puts the customer first at all times a More

by JD83fire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Feb 01, 2021 -

Regal Chevrolet responded

Thank you, we think Jarrett is pretty great too!

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