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Regal Chevrolet - Service Center

Lakeland, FL

4.0
766 Reviews

766 Reviews of Regal Chevrolet - Service Center

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February 14, 2021

Great expierence. Will continue to use Regal Chevrolet. Lakeland was impressed with the customer service at time of appointment. Made appointment was taken right away. Seamless expierence More

by KARNEY18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Feb 16, 2021 -

Regal Chevrolet responded

Thanks, see you next time :)

February 12, 2021

I was 20 minutes late but they took care of my oil change tire rotation services in a timely manner. Plus a free car wash! More

by PEGJIM2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember who.
Feb 12, 2021 -

Regal Chevrolet responded

Thanks, see you next time :)

February 12, 2021

Mr. May what’s very nice and helpful I would definitely buy all my cars from regal long as he is there thank you so much More

by Turnertristian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan May
Feb 12, 2021 -

Regal Chevrolet responded

Thank you!! Stan has been here for 19 years and we hope he will be here for another 19+ :)

February 12, 2021

Left with out oil setting updated after oil change and tire pressure low on rotated tires and no help on recalls needed as it has been more than a year More

by MCVIN952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Feb 12, 2021 -

Regal Chevrolet responded

We are sorry for the inconvenience and will bring this to our staffs attention, Please come back by the dealership and we will be happy to take care of that for you.

February 12, 2021

Was told on the phone that the oil change and minor recall computer update would take about 45 min. On arrival the intake service man said it was more like 2 hours which it was. We didn't eat breakfast More

by RBMONTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Feb 16, 2021 -

Regal Chevrolet responded

Thank you for your feedback, we will look into the miscommunication about the recall. We apologize for the inconvenience.

February 11, 2021

Staff greeted me and promptly checked me in for service. She got the required information from my truck and finished the inprocessing. She confirmed the telephone number for contacting me. More

by PXM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Regal Chevrolet responded

awesome! thanks for the 5 stars

February 11, 2021

They are very efficient in all aspects, from scheduling, checking in, repairing, courtesy van, etc. Main reason we bought another Chevy was because of this location's service department! More

by pittcop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I forget the courtesy van driver's name, but he is always pleasant.
Feb 12, 2021 -

Regal Chevrolet responded

Shucks, thanks! That means a lot to us :)

February 11, 2021

Had a great experience with Jarrett he was quick with his service made sure that I was taken care of. But company vehicles sucks never want another. More

by MARQUITAOLIVER592
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Feb 12, 2021 -

Regal Chevrolet responded

Thanks Marquita

February 09, 2021

This was my first time dealing with your dealership as we are new to Florida. We still had vouchers from our service program to use. Everyone I spoke with was very pleasant and answered all my questions. Ver More

by Lacyjvt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Feb 10, 2021 -

Regal Chevrolet responded

Thank you and Welcome to the Sunshine state!!

February 09, 2021

My truck was covered in oil on both passager and driver door. I had to pay $50 to get truck cleaned after oil change. I was contacted about issue but it has not been resolved. Very upset More

by KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Spong
Feb 10, 2021 -

Regal Chevrolet responded

We are still waiting on you to send us the receipt so that we can reimburse you. We apologize for the inconvenience and would have personally detailed it had we realized it.

Feb 10, 2021 -

KD responded

I did not get a receipt from the detail company

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