Regal Acura - Service Center

Amazing Ray Taylor! WHY? Consistantly, EXECELLENT service by Ray Taylor! Everyone is friendly and helpful when browsing the new cars in the showroom. Cashiers are the WHY? Consistantly, EXECELLENT service by Ray Taylor! Everyone is friendly and helpful when browsing the new cars in the showroom. Cashiers are the greatest! So easy when checking out with the loan car personnel. I'm just going to keep referring friends and family to REGAL. Donna G More

Disappointed with Length of Time Took almost 3 hours for oil change, tire rotation and to check for a leak from air conditioner. I received text from service person Tim that said to t Took almost 3 hours for oil change, tire rotation and to check for a leak from air conditioner. I received text from service person Tim that said to text him anytime during service.after 2hours I texted to find out why it was taking so long. No reply . 30 minutes later I texted again ang got no reply. I looked for him and was told he was at lunch. Had to get my wonderful sales person Mike Greenhow to find my car. Then Tim replied. Then he came to tell me my car was ready. This was subpar from my usual experience at Regal service. Tim was very friendly when checking me in but was all business when getting me to the cashier. He knew I wasn’t happy with not being able to contact him. Also cashier never said a word to me except sign here. Very ho hum. More

No wiper fluid I recently came to the service department for an oil change and tire rotation when I arrived to the service department I specifically stated that I w I recently came to the service department for an oil change and tire rotation when I arrived to the service department I specifically stated that I was out of wiper fluid and I asked would the wiper fluid be replaced. The answer I received with “yes, we will replace the wiper fluid.” When I got home I remembered that I needed my wiper fluid replenished so I checked and to my surprise the fluid was still empty. No one had addressed the wiper fluid therefore no one probably checked to see if it was low or empty for that matter. I was very disappointed with this. The service rep, Tony was very nice and professional however whoever serviced my car disappointed me because there may be other things that needed to be checked that weren’t. More

Friendly people When we first walked in, our service advisor (Tony) greeted us with his warm smile which made us feel that our car will be taken care of as well. The When we first walked in, our service advisor (Tony) greeted us with his warm smile which made us feel that our car will be taken care of as well. The staff is super friendly and I felt at home here. This is our first visit to Regal Service department but it will not be our last. More

Acura MDX Detail Detail work performed was great. Staff was friendly and provided me with a text number to contact if any questions. I was provided and awesome new R Detail work performed was great. Staff was friendly and provided me with a text number to contact if any questions. I was provided and awesome new RDX as a loaner while work was being done. More

Service with a smile My service advisor Kyle Cook was friendly, courteous and very informative about the type of service I was having performed on my vehicle. Great asset My service advisor Kyle Cook was friendly, courteous and very informative about the type of service I was having performed on my vehicle. Great asset to Regal. Appreciated his thoroughness and knowledge. More

Repairs for sluggish takeoff My repair consultant, Kyle, said my problem sounded like the transmission was dirty and needed to be cleaned out. He was right. After the service my My repair consultant, Kyle, said my problem sounded like the transmission was dirty and needed to be cleaned out. He was right. After the service my car is running smoothly. I will ask for Kyle next time I go in. More

Service During my visits, I always receive the best customer service; and I enjoy every visit. Do recommend more variety of snacks especially if the wait time During my visits, I always receive the best customer service; and I enjoy every visit. Do recommend more variety of snacks especially if the wait time is long! More

excellent Stephanie and Regal were amazing and it was a pleasure to have my car serviced there. Stephanie stayed past her normal work schedule to make sure I w Stephanie and Regal were amazing and it was a pleasure to have my car serviced there. Stephanie stayed past her normal work schedule to make sure I was settled back in my car and every need met. She was friendly, organized, stayed in touch throughout the day, all went well. More

Service repair Ray is awesome and I enjoy coming there to get my car repaired I feel that he does things fairly and whatever needs to be done he explains it to me a Ray is awesome and I enjoy coming there to get my car repaired I feel that he does things fairly and whatever needs to be done he explains it to me and I appreciate coming there to have my car service at regal .and be greeted in a friendly way . More