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Regal Acura - Service Center

Lakeland, FL

4.4
654 Reviews

654 Reviews of Regal Acura - Service Center

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June 29, 2021

I had missing tool parts they don’t respond for me I run twice to the Deale they said will check But nothing So please let me know when you can do thanks More

by VICTORIA128128
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Jul 01, 2021 -

Regal Acura responded

Could you contact me at (863)577-3205 so that I can get more information about what is needed and what has been done so far? Thank you and I look forward to hearing from you soon. Kelli Woodside

June 28, 2021

Always and consistently a comfortable experience to have your service goals addressed. More

by WINKJACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's servicing needs!

June 25, 2021

Very friendly. Appointment was on time andnI appreciated that. Rob was very responsive. More

by LindaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Jun 28, 2021 -

Regal Acura responded

Thank you!

June 25, 2021

I always receive professional and quality service. Ray is my Service Advisor he is knowledgeable, patient and is usually accommodating when scheduling service and repairs when needed. More

by GRANNYLOVESTHREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Regal Acura responded

Thank you for trusting us & Ray with your vehicle :) See you next time

June 25, 2021

My service advisor was Jessica and I was VERY impressed with her. In fact, I will always ask for her in the future More

by wilemsmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Jun 28, 2021 -

Regal Acura responded

Jessica looks forward to helping you in the future :)

June 20, 2021

Replaced recalled fuel pump. Stated they couldn’t replicate dashboard rattle. Cars been rattling ever since. I don’t think the problem was worked as well as it should have been More

by MPVCAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Sinnerard
Jun 21, 2021 -

Regal Acura responded

We apologize for the inconvenience. Perhaps you could schedule a ride-a-long with a technician to point out the noise you are hearing? We are unable to access your service records with the information provided, please call Honda Service Manager David Voci at 863-687-8000

June 18, 2021

I’m very pleased with the service I have my car service there I purchased cars from regal and I’m pleased with the service even though I live in Tampa I drive to Lakeland to have my car service at regal More

by MSQUEENBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Acura responded

Thank you for your continued loyalty to Regal!

Dec 15, 2021 -

MSQUEENBEE responded

Great service

June 18, 2021

Chrissy is the best ever. She makes the experience as pleasant as possible. She is efficient and professional. From making the appointment to paying for service and walking out the door a positive experi More

by LINDAFT44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Acura responded

We agree Chrissy is the Best :)

June 10, 2021

Excellent service. Mr. Ray is a first class representative for this dealership. I grew up in the car business. My dad always said that the sales department sold the customer the first car, bu More

by .....
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Regal Acura responded

We love your dad's insight!

June 09, 2021

I had a great experience at the dealership and Great Customer Service with Advisor Levi, and yes I will recommend friends and family, thanks again for service. More

by SHERILMOBLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
Jun 10, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service/maintenance needs!

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