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Regal Acura - Service Center

Lakeland, FL

4.5
640 Reviews

640 Reviews of Regal Acura - Service Center

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January 28, 2024

Jessica is a great employee She explained with details reasons and the importance of the change of oil transmission fluid More

by Ecansshadow03
Recommend Dealer
Yes
Employees Worked With
Jessica Torres, Jessica Torres
Feb 01, 2024 -

Regal Acura responded

Thank you.

January 25, 2024

The people were nice and professional. Lexi Fisher is very professional. Thank you for your services. More

by geniestar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres, Chris Montry, Sal Campisi III, Austin Smith
Feb 01, 2024 -

Regal Acura responded

Thank you.

January 25, 2024

I am pleased with all the techs and Austin Smith. Only my concern is after appointment when reach there waiting to see an adviser for a long time in a long line is a terrible experience. Usually it i More

by udayan_100
Recommend Dealer
Yes
Employees Worked With
Austin Smith, Austin Smith
Feb 01, 2024 -

Regal Acura responded

Thank you.

January 25, 2024

Excellent except for check out/payment as the cashier was working on an issue involving another customer who was not present More

by jafinocchio
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Feb 01, 2024 -

Regal Acura responded

Thank you.

January 17, 2024

My first visit to this dealership. Booking the appointment was very easy and convenient. When I got to the dealership, my Service Advisor Brandon took over. He walked me through the pr More

by KFITZGERALD0310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, sorry I didn't ask him his last name
Jan 22, 2024 -

Regal Acura responded

We’re so happy to hear you had a great experience at Regal . Your review made our day! Our whole team works very hard to keep our customers happy

January 06, 2024

Very friendly and accommodating service, they scheduled appointment same day as I called for service request More

by kimbag7641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Regal Acura responded

Thank you. We’re glad that you enjoyed your visit.

January 02, 2024

Thank you for your excellent service and the agent who helped. Friendly and helpful! Thanks More

by thuantran49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Regal Acura responded

Thank you!

December 18, 2023

Very pleased with the service. I waited for the car and the wait time was reasonable. Jessica was very good as a service rep. More

by Pastorchristiancenter
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Dec 18, 2023 -

Regal Acura responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

December 14, 2023

Got me in as soon as they could. They communicated with me every step of the way. More

by travie541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Campisi III
Dec 18, 2023 -

Regal Acura responded

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime

December 04, 2023

Megan Barnes (Service Advisor) and Chuck Anderson (Technician/Mechanic) were both excellent to work with. I have an older car and they did their best to make sure I received an accurate diagnosis and More

by GaryG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Anderson
Dec 08, 2023 -

Regal Acura responded

We’re really grateful and appreciate you taking the time to share your experience with us.

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