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Regal Acura

Lakeland, FL

4.6
797 Reviews
If you're shopping for a new, used, or certified pre-owned Acura vehicle in Central Florida, shop at an Acura dealer. At Regal Acura, FL, our sales team is here to help you find the right Acura for you, and to make the financing or leasing process simple and stress-free. We have a wide selection of Acura vehicles in stock, including all models in many trim levels, colors, and configurations. Regal Acura proudly serves the communities of Brandon, Tampa, Orlando, Kissimmee, and Ocala, FL. Whether you?re shopping for a new or used Acura sedan like the TLX or RDX, or a crossover SUV like the MDX, be sure to visit Regal Acura.
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 797 reviews

August 28, 2021

Meghan was honest, polite and helpful. She kept me informed about what was happening and/or what happened with the service of my car - I did not feel forgotten. More

by CSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

August 27, 2021

Rob Young has been our service advisor since 2002 (?) when we bought our first Acura. We have always appreciated his attention to details. Now that we are in our third Acura, we are thankful for the serv More

by JENMEYER1
Recommend Dealer
Yes
Employees Worked With
Rob Young
Aug 31, 2021 -

Regal Acura responded

Thank you for your continued loyalty to Regal!

August 26, 2021

First visit was a disaster but rescheduled service went well. Christie was the best. I want her to be my service rep all the time More

by linda.plourde
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Regal Acura responded

Thank you Linda! We can definitely make sure that you get to work with Chrissy whenever you come into the service department :)

Aug 31, 2021 -

linda.plourde responded

thank you

August 24, 2021

We have pitches now 4 vehicles from Regal Acura and find their sales staff, finance and service depts all to be wonderful and very helpful! We appreciate how knowledgeable Brandon was of the vehicle. As we More

by fostermp23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Huckabee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Cheshire, Pedro Jenner
Aug 25, 2021 -

Regal Acura responded

Thank you, we look forward to continuing to help you in the future. A BIG CONGRAULATIONS on your new Acura!

August 18, 2021

Great service. Quick turnaround. Awesome people. Provided courtesy driver David who was great. Jonathan and Shawn in sales helped make my experience the best with no pressure while answering all questions I More

by Tb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob young
Aug 19, 2021 -

Regal Acura responded

Thank you for your feedback. If you would like to share more about why Chrissy only recieved one star please contact Alaina Southern at 863-333-4633

August 16, 2021

Entire sales team, Troy, Brandon, Pedro and Chris was very friendly. No high pressure sales tactics. Excited to purchase our new MDX. Look forward to a long relationship with Regal. More

by rcponcheri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Jenner
Aug 17, 2021 -

Regal Acura responded

Thank you for choosing Regal for your new Acura MDX!

August 13, 2021

Terrible service center. Made an appointment. When I arrived I was told it was at least a four hour wait. Wish I had not purchased my car from this dealer More

by linda.plourde
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jessica Torres
Aug 17, 2021 -

Regal Acura responded

We apologize for the inconvenience and are having management look into this further. We see you have an appointment with Chrissy next week and we are confident she will take great care of you.

Aug 17, 2021 -

linda.plourde responded

Still think your rep could have handled my situation a lot better. Her only suggestion was to take the car to your Chevy dealer in Bartow. I wasn't aware of your all day shuttle service. This is one thing she could have offered. Not good service. She needs better customer service training. Your website should also indicate the wait time if a customer opts to wait for service. Four hours is not acceptable.

Aug 17, 2021 -

Regal Acura responded

We agree and have addressed it with our employee. The location she suggested is 5 mins away in Lakeland, still she should have been more accommodating. The wait time was highly unusual for routine maintenance, but like the rest of the country some days we experience staff shortages outside of our control.

August 10, 2021

My wife was very disappointed when service was performed the mechanic left black marks on the light interior on the door handle seats and center compartment. My wife was very disappointed More

by CHRISLEE001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Regal Acura responded

We are sorry to hear about the marks. Feel free to stop by the dealership at your convenience and let us take a look and see what we can do about removing them.

August 09, 2021

I purchased my Acura RDX from your dealership in 2014 and have been very satisfied with the vehicle and service you provide. I was recently offered 18,000 trade in for a new model. More

by SAINT6760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Regal Acura responded

We love hearing from satisfied customers!

August 08, 2021

I have been very happy with the service I have received each time I have visited Regal Lakeland. My service advisor has been Mr. Ray and I feel like he goes above and beyond each time I work with him. More

by DT2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Regal Acura responded

We love Ray and agree that he does go above and beyond for his customers :)

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