Reedman Toll Honda of Downingtown

Try another Honda dealer for new purchases I went to Roberts since it was the closest and well priced on a new Honda car. The sales team sits on a perch like hawks at their temporary quarters i I went to Roberts since it was the closest and well priced on a new Honda car. The sales team sits on a perch like hawks at their temporary quarters in Downingtown while a new center is being built. They all stand on the deck attached to the trailer waiting for new customers. It is an uncomfortable feeling from the start. Once we were assigned a new sales person we were treated rudely from start to finish. At multiple visits we had to remind ourselves that WE were the customer. Thankfully it was a very easy decision for us to walk away and not give Roberts our business. It was so easy working with another Honda dealer in the area...lots to choose from! More

bad service writer I called in to schedule an appointment for my 2013 pilot. I was informed that one of my struts were leaking and called to schedule an appointment I t I called in to schedule an appointment for my 2013 pilot. I was informed that one of my struts were leaking and called to schedule an appointment I talked to a guy named doug, he was the rudest person I have ever talked to! I told him about my problem and he basically called me a liar, was very rude with me and at one point said" well what do you want me to do" after I told him that I would take my vehicle to another dealer he said "go ahead" never tried to earn my business back. I will never return!!! Thanks doug More

Great first car buying experience! I recently purchased a 2012 Kia Sportage LX from Roberts Honda and was thrilled with the experience. I could tell a difference right away compared to I recently purchased a 2012 Kia Sportage LX from Roberts Honda and was thrilled with the experience. I could tell a difference right away compared to some other dealers I was working with. I worked with Deb Bauchman who was very knowledgeable about the car I was interested in and she was so genuine throughout the purchasing experience. I truly felt she had my best interest in mind. During the test drive, I noticed the car had a balancing issue that was fixed by the time I returned. The car I traded in had out of state plates. I learned a few days after my purchase that I had to turn them into the DMV. I called Roberts Honda and they tracked them down and mailed them, in order to save me a trip back to the dealer! Very pleased with everyone I worked with at Roberts Honda and I am loving my Sportage! I would definitely recommend them to family and friends! More

TWO ATTEMPTS TO PURCHASE OUTBACK IN 13 MONTHS---FAIL Just over a year ago I went to Roberts Subaru in Downingtown, PA to begin the process of purchasing a new Subaru Outback to replace our 2002 Acura MDX Just over a year ago I went to Roberts Subaru in Downingtown, PA to begin the process of purchasing a new Subaru Outback to replace our 2002 Acura MDX, which at that time had over 155,000 miles on it. My husband and I had done extensive research online about the Subaru Outback and knew the model, color and features that we wanted. We were originally planning to pay cash for the car, though later began to consider taking out a loan as Subaru was offering a great promotional rate on financing. As my time is more flexible than my husband’s, I was doing this legwork on my own with his blessing. As I parked outside the dealership, Dave Paisley came out to meet me. Thus began the absolute worst car buying experience of my life….. actually we never did buy a car, and we still haven’t done so as the experience with Roberts Subaru was so distasteful to us that we just lost interest. I met with Dave and told him what my husband and I were looking for, looked at the models on the floor, then waited while he went to see if anything in their inventory could meet our needs. He came back saying that while they didn’t have the particular car we wanted sitting in the lot at Roberts Automall, he felt sure that he could find the car we wanted if given a little time. This was fine as I wanted to schedule a test drive of the car with a 3.6 engine, so I set that up with Dave. (I had never driven a Subaru of any kind before.) When the test drive happened in the next day or two, Dave wouldn’t let me take the car on the highway even though I was specifically trying to see whether I would be happy with the acceleration, noise, etc. of the car in a highway situation. After the drive we went back to the dealership to talk price, definite availability of a car, etc. My next disappointment came when Dave said that we wouldn’t be able to get a trailer hitch thru Subaru for the car, he said they wouldn’t be available until the summer and said even after that we should just get an aftermarket one rather than get one from Subaru when available. Putting the trailer hitch accessory aside, I was anxious to hear the price of the car with the other options I’d requested. Dave kept leaving to go talk with his manager Greg, and after a while I began to wonder what I was waiting for. Dave eventually said a couple of cars had been located, that his manager needed to make the final arrangements, and we made plans to meet the next afternoon (Thursday, 3/7/13) to hopefully finalize the purchase of our new car. Before I took another few hours off to facilitate this, I emailed Dave on Thursday morning to make sure that he would be ready for me on Thursday afternoon. He assured me that he would be ready. However, when I arrived at the dealership on Thursday, 3/7/13, Dave had absolutely nothing prepared for me. As we talked he let me know that in spite of his prior assurances that they had located a couple of different vehicles that would work for us, they had nothing. Dave and his manager Greg got busy on the phones to locate a car. Eventually it sounded like there was definitely a car for us at another Subaru dealership nearby, Dave and Greg both said that final arrangements would need to be made but they sounded very encouraging. They asked me for a $500 deposit which I gave them. My family was planning a trip out of state for the weekend (at this point it was Thursday afternoon) and I told them it would be pretty exciting to have a new car to drive on the trip. Both Dave and Greg sounded optimistic that it would happen. Both Dave and Greg promised to call me either later on Thursday evening or early on Friday morning to let me know for sure. We were leaving to drive out of state mid-afternoon on Friday. By noon on Friday 3/8/13 no one from Roberts Subaru had called me. I called them myself and found that Dave was off that day and Greg was not available. Eventually Greg returned my call and said that Mrs. Rafferty of Rafferty Subaru was driving the car he thought he was getting for us, and we couldn’t very well take her car away from her, could we? I was livid that both Dave and Greg had now apparently lied several different times about having an actual car available for us to buy, and both Dave and Greg had gone back on their promise to call me on Friday morning with an update. I told Greg that I wanted to stop by on our way out of town and pick up the deposit check I had left, and he said he would have it ready for me. A few minutes later Greg called me back to say that I couldn’t pick up my check as it had already been deposited, and furthermore unless I could produce proof that the check had cleared my bank account they wouldn’t be able to return my $500 for at least 10 days. By the following Tuesday 3/12/13 I was able to fax proof of our check being cashed, I picked up a refund check, and sent emails to both Dave and Greg to let them know how disappointing my experience had been. Both apologized but neither seemed sincere. Greg offered to “make it up to us” if we would give the dealership another chance. So now, after a year has gone by, we are starting to consider trying this again. We still think we may want to buy a Subaru Outback, but we also wanted to let you know of our horrible experience in hopes that it will not happen again. More

Tim did a great job at making us feel at home. He took the time to listen to our exact wants in a vehicle. He gave us many supporting reasons on why one car was better off for us then the next. He's not j the time to listen to our exact wants in a vehicle. He gave us many supporting reasons on why one car was better off for us then the next. He's not just looking to put you in a car but seems to care about his customers. More salesman should be like him. Thanks again for all your time! We will be sure to come see you again in the future! More

I was very appreciative that Tim worked with me via phone and internet since I am too busy and have no patience to sit in a dealership all day. Tim made the buying experience so much better then the old days and internet since I am too busy and have no patience to sit in a dealership all day. Tim made the buying experience so much better then the old days of pushy arrogant sales people. Honestly, I really did not expect to purchase a new vehicle, but Tim made it worth our while to pursue. I love the fact that he is just a really nice person whom I felt very comfortable around. I do not like games of hiding all the numbers to confuse the process, he showed me how I wanted to see the numbers so I could make the decision that would be right for my husband and I. We would also like to say the finance person Gary was really great too! Everyone dreads when they have to buy a car, but in this case if I could work with a person like Tim I would never dread buying a car again. Sincerely, Ron and Pat C. More

BEWARE. Brought a 99 Honda Civic in for service-check BEWARE. Brought a 99 Honda Civic in for service-check engine light on for no apparent reason. Brought car in on a Tuesday night. Had to fight for BEWARE. Brought a 99 Honda Civic in for service-check engine light on for no apparent reason. Brought car in on a Tuesday night. Had to fight for car to get looked at on Wednesday. Jeff-Service Advisor-never called. Had to repeatedly call. Car wasn't looked at till late afternoon-took 20 min to diagnose but now had to order parts to do repair next day. Car to be ready by 3pm next day. Arrived at 4pm Thursday, new $300 part installed but it didn't fix the problem. They don't know why? They also couldn't explain why they didn't call to say don't drive the 25 minutes EACH WAY to pick up the car because it is not ready. Filed service complaint with American Honda. Next day (day 3) heard from Jeff for the FIRST TIME around noon. Can't figure out why new parts aren't working. On phone with tech support. Called Jeff at 3pm since heard nothing since noon. Said car was ready. No explanation for why he didn't call to say so. He claims the car's computer system needed to be rebooted. Denies that $300 part was not necessary even though it was the reboot, not the part, that fixed the problem. Offered to have me pay for 8 hours of tech time at $90 an hour instead of $300 part/labor. Car there for 3 days and only 8 hours of tech time? Charging for a part that didn't fix the problem? Want me to pay for 8 hours of tech time to figure out what is wrong with a car that has the check engine light on? Only take your car for service to Roberts Honda if 1) You don't need the car back anytime soon, 2) you are willing to pay for guesswork, 3) you like to be treated with disrespect and rudeness. Roberts Honda Service Dept treats you as if they are doing you a favor. Amazing attitude for a service provider. One more example of their exceptional customer service? All service personnel take lunch at the same time so you can not get information from anyone. We have never heard of such a thing--Acura, Toyota, Mazda--all stagger lunches to provide service to their customers. This should have been our clue on Day 1 regarding their attitude towards customers. Run, don't walk from here. More

We purchased 2 cars from this dealership 3 years ago. A 2007 CHevy Impala, and 2005 Chevy Malibu, both at the same time. In the instance of the Malibu, after we had it for about a year, I was washing and w 2007 CHevy Impala, and 2005 Chevy Malibu, both at the same time. In the instance of the Malibu, after we had it for about a year, I was washing and waxing it. The paint was chipping off the left frot fender, with the primer showing through, then I noticed that the paint on the fender did not exactly match the hood, and door. Suspecting that it had been in an accident (nothing on car fax {uselss company}, but nothing showed. I confronted the dealer, basically said it was too bad, and my problem. Also, I was going to rotate the tires, and found no jack handle, they did replace that though. Another issue, I was having them do the state inspection. Told me braks were getting bad and should be replaced, but would pass inspection. I declined, and would do it myself. I purchased brakes, tood the wheels off (that's when I discovered the jack was missing), noting the matter with the brakes, got another 30,000 miles out of them. On the Impala, which was "certified for 100,000 miles", I took the "insurance" policy for $1200. A transmission line started leaking, guess what not covered as it had been more then 5 years since the car was put into service, although it on had about 45,000 miles on it. I will never go back there, or recommend them to anyone. I have spoken with other people who purchased cars there, new and used. Same story. More

My initial contact was via their Internet Sales website and an appointment was made for me to come in to negotiate purchase of a new car. The deal was written, THEN I was informed that the car was not ava and an appointment was made for me to come in to negotiate purchase of a new car. The deal was written, THEN I was informed that the car was not available, because another customer placed a deposit via phone, while I was sitting at the dealer signing papers! My salesperson was also frustrated with his management and seemed earnest, but they would not sell me the car. The entire time I sat in the sales office, not one other salesperson or staff member made eye contact with me, nor did anyone smile or speak to me or offer any kind of assistance......it was the strangest auto sales experience I have ever had. I do not recommend Roberts Honda and have since purchased a new Honda at another dealer, enjoying a totally positive experience in contrast to how Roberts treated me. More

I am very happy with Craig and his fantastic crew. I have purchased a preowned Alero, an Accord, a new Chevy Aveo and a new Chevy Cobalt. My next car will also be purchased here, and I highly recomme have purchased a preowned Alero, an Accord, a new Chevy Aveo and a new Chevy Cobalt. My next car will also be purchased here, and I highly recommend this dealership. My salesman has been fantastic for three of the four. More