Reedman Toll Auto World

Chrysler needs to pull their brand from this dealership Having purchased at least 20 New cars over the years I can say with absolute certainty there will never be another purchase by me at Reedman. Their Having purchased at least 20 New cars over the years I can say with absolute certainty there will never be another purchase by me at Reedman. Their Chrysler/Dodge/Jeep service department has been on a steep decline in the past few years but this past week took it to a whole new level of incompetence. Way too long to get into, they had the car for six days and could not "duplicate" The very issue I was initially told was unsafe and I should leave my car there yet turned around and told me to take the car oh wait you have to have the car towed back the next day. Fred beans maybe out-of-the-way and but I would rather go out of my way to be treated like a customer instead of a number. So over being treated rudely. More

Salesman don't know what they're selling Told salesman my towing and needs and yet he sold me and underpowered truck now I'm stuck with it! They don't listen they just want to show you what Told salesman my towing and needs and yet he sold me and underpowered truck now I'm stuck with it! They don't listen they just want to show you what they have on the floor they could care less about what your needs are ! More

Great selection, best Salesman Ever!! What to say... If you are in the market for a car new or used go to Reedman and see Drew "Subaru" Sroka. He is a great salesman, honest and straight What to say... If you are in the market for a car new or used go to Reedman and see Drew "Subaru" Sroka. He is a great salesman, honest and straight forward, I know sales man being honest, well see Drew "Subaru" Sroka and you will see what I mean!!!! More

Bad ethics and incompetence 2008 t&c, had in for inspection March 2016. Was told needed rear brakes and rotors turned plus all 3 wiper blades to pass inspection. Trying to keep 2008 t&c, had in for inspection March 2016. Was told needed rear brakes and rotors turned plus all 3 wiper blades to pass inspection. Trying to keep my sense of humor, I told the advisor on the phone that we had a problem because I measured my brakes at 3.5 32nds the day prior, which more than passes. Then I advised him that I also checked wipers for cracking, splits and defects the night before. After 30 seconds of awkward silence and stumbling on the phone, he said it looks like tha brakes were only a "suggestion", they wanted 600 dollars for the break job. He insisted the wipers were all bad, wanted to replace them at a cost of about 90 dollars. I refused and advised him I was coming later to put my own wipers on, even though I checked them myself before the inspection. When I got there, one front wiper was literally shattered where it connects to the arm, the other 2 had freshly made slits on both edges. They insist this is how I gave it to them??? Unfortunately I am the original owner and have both a lifetime powertrain and lifetime bumper to bumper warranty--so I am tied to bringing all repairs to a dealer. July 2016 brought it in for cooling system flush required by warranty schedule. After drive home, had a puddle of coolant on my driveway! Took back next day, after they had it for 4 Hrs, called and sad it was ready. They advised me they reseated a wignut at the radiator, pressure tested and could find no leak. I went home again...... Guess what...... Large puddle of coolant again in the driveway. Now furious, I realized I would be better off finding the leak myself. Took me 10 minutes to locate leak in my driveway. Returned that day, finally I had a mechanic come to the check in area to show the leak I had to find myself. No apologies, no attempt to make good for inconvenience. While they stayed respectful and courteous, my concerns and requesting they do something to help make good were met with apathy. After all this ,my radiator was replaced at the cost of my $100 deductible which they should have happily waved after what I've been thru. But again, they would hear nothing of it. My final suggestion is stay far away from their service dept, the prices they charge are absolutely obscene and they are full of incompetence, and in my opinion and experience - possible fraudulent practices. Sorry I don't have more time in my life to pursue this, but probably should have called state police over the inspection fiasco. More

Not deserving of the one star I am FORCED to give! Let me start this by saying I have EXTENSIVELY exhausted my mechanics and patience over the last few days due to this totally incompetent and unremors Let me start this by saying I have EXTENSIVELY exhausted my mechanics and patience over the last few days due to this totally incompetent and unremorseful mega company. The issues began many years ago when my wife brought in her jeep for an inspection. They told her the engine block was cracked and needed to be replaced. So when we went up there with a mechanic and asked to be shown the issue we were told that they "had made a mistake" and it was not damaged. So began the Rocky Horror Picture Show that is Reedman Toll. In May 2014 we did go back once the family grew because we were contacted about an available trade in on the Jeep. We went in and looked at some vehicles and were thrusted to the nightmare of a vehicle, a 2012 Dodge Journey. All sounded great and we were given no real time in between being bombarded by sales talk. The second we were handed the car to test drive on their course we noticed the breaks were bad. They said they would take care of it. Size was right and so was gas mileage, so we said ok. 5 hours later we had this thing. After a few weeks we had to get the breaks changed yet again and this time the rotors as well. This raised a red flag and caused me to dig deeper. Come to find out this car is NOTORIOUS for bad break issues. So armed with information I went back to Reedman and explained my concern. I was told "The Internet is filled with false information and I shouldn't believe everything I read on it."!!! I'm an owner of a website company and a phone/computer repair store, I think I know my way around the Internet. Flash to now, and 5 break changes and 3 sets of rotors later. I took the car to be inspected and the emissions machine would not connect to my car and there was a recall on the engine cover so they replaced that. Here is where it's fun. My car has not run right since I left there. Now it's totally dead. Won't run AT ALL. I called them the other day to express my concerns to be told my car "had issues before I took it there because the machine would not connect to it". That it is an "electrical issue that would be $150 hr to diagnose". Odd since the entire car is run my the computer and the ONLY issue was that port when I drove in. Now it won't hold a charge, dies, is making loud noises, revs for no reason, the OBC is now trashed and its rattling. Odd how when I drove it in the car was ok but now it's totally dead. Won't start unless you mechanic jumps through hoops to get it started. But even then everything in it is messed up. But of course it "had these issues prior" even though I drive it from bucks to philly to jersey to Montgomery county daily without flaw. They are the scammers of all scammers. The car is a lemon and they know it. But as many many many reviews have said before me all over the place, it is always the fault of the owner and the car always "like that before it came in". I will take this to xxxx and back and will have them take care of this issue if it requires every moment of my time. I guarantee that. They are so nice to you when it comes to blowing smoke but once they know the mask is off there beast they become hostile, confrontational, rude and uncaring. More

great buying experience I had a great experience buying my Jeep Grand Cherokee, cannot say enough about the Sales Rep Paul Durle or his Manager who treated us with a lot of r I had a great experience buying my Jeep Grand Cherokee, cannot say enough about the Sales Rep Paul Durle or his Manager who treated us with a lot of respect and professionalism. Also, the finance Department staff Manager Angie was exceptional. thank you!! More

Great service Went in for my oil change today. I also needed my headlight bulbs replaced. Come to find out not only did I need my headlights but also 4 marker light Went in for my oil change today. I also needed my headlight bulbs replaced. Come to find out not only did I need my headlights but also 4 marker light bulbs. They told me they would replace them for me for free. A big thank to the service department they also washed my car. Service like that makes it worth the 45 min. drive. Thank you, Cheryl Ward More

TERRIBLE I would never buy a car from Reedman Toll ever again, nor would I recommend anyone ever to use there company. I had a TERRIBLE experience. I looked at I would never buy a car from Reedman Toll ever again, nor would I recommend anyone ever to use there company. I had a TERRIBLE experience. I looked at the car, liked it, and right away was looked down on by the salesman, Ron S, and made the buying process a terrible experience and was forcing to talk to my auto insurance company while I was still in the process of talking on the phone with them about a personal issue. They were COMPLETELY unprofessional and rude towards me and it took almost 5 hours to buy the car (without the test drive/reviewing the car, as that was completed the day before). Also, Ron provided me with false information on the 3 year warranty. Very unsatisfied. More

What Happened to Reedman I have been a Reedman customer for over 40 years and have bought many cars from them. I dealt with the likes of John Keyso and Gordon Eichert for Lin I have been a Reedman customer for over 40 years and have bought many cars from them. I dealt with the likes of John Keyso and Gordon Eichert for Lincoln and Chrysler products and Jim Hamilton for multiple Corvettes over the years. They were true gentlemen always having the time to address your concerns and they always gave me a great deal. I looked forward to seeing them as they had become true friends. After Toll bought the Reedman franchise everything changed. The dealership lost that warm concerned outlook and you were treated as just a number. I recently went to Reedman to purchase a $77,000 2016 Jeep Grand Cherokee SRT and was told that they could not be ordered and that Jeep probably was not going to build that vehicle. Needless to say the person who orders the Jeeps for Reedman was seriously misinformed as many other local dealers have the vehicle in stock. I might add that reedman-Toll still doesn't have any SRT's. How can this guy be in charge of ordering if he doesn't even know what's available? I am still waiting for the salesman to call me when they were available. What happened to the old reedman? It was the best dealership that I have ever encountered both for sales and service. No more...This long time customer has moved on. I guess we can never bring back the good old days... More

Non existent customer service We have been trying to get them to fix the radio on a 35000 purchased vehicle since November they treat you like an imbecile going to lawyer now to fo We have been trying to get them to fix the radio on a 35000 purchased vehicle since November they treat you like an imbecile going to lawyer now to forge a complaint we even wrote to president of Chrysler no results whatsoever Chrysler will no longer be the car I look for especially a jeep don't go there! More