Reed Nissan - Service Center

Very bad and unprofessional customer service Jonny b the service rep was extremely disrespectful to my wife and her friend. Did not call her in the morning as requested on the drop off sheet, and Jonny b the service rep was extremely disrespectful to my wife and her friend. Did not call her in the morning as requested on the drop off sheet, and then had the nerve to talk down to them on the phone when they wanted to take their business to a professional dealership. The only reason the car ended up there is because the tow service would not tow further,and they wanted to hear the options they had. He then insisted he knew she had a bad battery, and was trying to bully her into keeping her car there. I have never seen an employee treat a customer the way my wife and friend were treated. Not to mention it was pretty obviously a bad alternator considering the car died out while running, and would not stay running if jumped. Take your vehicles to a dealership that cares about the customer, and stay away from this dealership. Got the car towed and replaced the alternator myself with no hassle from the dealership. And if your service advisor doesn't know how a charging system works, it would be a good idea to train him or find another advisor. And if I ever met this rep in person, or if I wasn't working that saturday, he would not like what I would have said or did. More

HORRIBLE SERVICE CENTER I scheduled an appointment for Saturday, August 23, 2014, to have my car fixed after being in an accident over 2 months ago. It took that long for the I scheduled an appointment for Saturday, August 23, 2014, to have my car fixed after being in an accident over 2 months ago. It took that long for the insurance company to get with the service dept to approve the quote. I bring my car up there Saturday morning to drop it off because they said to have there by 2:30 & it would take about three to fix. When I get there, they tell me they haven't even ordered the parts to replace with!!!! Well, why in the heck did you schedule the appointment for me to bring it in???? Was told they can go ahead and order the parts on Monday, August 25, 2014 & they will call me to bring the car back in! I don't understand how you can do business this way! I also have a coworker that dropped her car off at the service department over two weeks ago to have it fixed. They told her they would call her & let her know what needed to be done & how much it would be. She called everyday/all day from work to get some answers & they never called her back for at least 1 week. They told it would be another week to get parts & fix. They finally called her on Thursday, August 21, 2014 & told it would be ready to pickup on Friday ($4,000.00 in repairs). She went down there Saturday, August 23, 2014, morning to get said vehicle. Before she even drove it off the lot, she realized it was not fixed. She went right back to service department & the service guy was gone. She waited about 45 mins only to be told they "cannot look at today" she would need to bring it back!!!!! You had it for 2 weeks, it's not fixed, but you cannot look at after her having it five minutes & paying over $4,000.00 in repairs that morning!! VERY BAD customer service!!!!!! More

It might be good for regular services but coming back to have it detailed sucks. I bought it on 02/6/2014 left that night. Got told it needed cleaned and got asked what time id be back friday. I was very cl have it detailed sucks. I bought it on 02/6/2014 left that night. Got told it needed cleaned and got asked what time id be back friday. I was very clear that id be back by noon on Friday. I get there at 12p and the detail hadn't even been started. I had to leave by 1pm and left with a dirty car. Now im here again 02/15/2014 been sitting for 2 hours and get told my car hasnt even gotten started on yet. Im sick and have been here about 3 hours. The sales team rocks but service so far needs some help. Still here...... More

My son came to your service center to have his scheduled oil done, was sold $594.58 worth of service that wasn't needed. Jesse Santiago, in my view, took advantage of my 17 year old son by selling him a com oil done, was sold $594.58 worth of service that wasn't needed. Jesse Santiago, in my view, took advantage of my 17 year old son by selling him a complete break job which included new pads, turning of the rotors and fluid exchange. When checking in with Jesse to have the oil change done, Jesse asked my son if there was anything additional need, the breaks were squeaking. Without looking at the breaks to see what my be wrong, Jesse told my son that he need new breaks. wrote up the paperwork and had my son sign it. When I came to your service center a couple of months ago to have an oil change done on the same car, I told the service agent that the breaks were squeaking. They told me they would look at the breaks and call me with an estimate. a couple of hours later, I received a call form your service department about the breaks and was told that the squeaking was due to break dust , that the pads and rotors were still good. the experience difference in the two visits, I believe, was due to the fact that Jesse saw a 17 old kid getting an oil change and wanted to sell him services that weren't need. This experience of teaching my son responsibility has left a bad feeling in my gut and have decided to take my business some were different. More

I have to say Jose Menendez was very helpful. I left in a new car and very happy. I highly recommend this seller to everyone. new car and very happy. I highly recommend this seller to everyone. More

He is the Juan and only, I have followed his services everywhere because of his excellent customer service and because he makes sure the services recommended are what my vehicle needs and no extra servic everywhere because of his excellent customer service and because he makes sure the services recommended are what my vehicle needs and no extra services More

Went in for a simple oil change and had the best service ever. And great amenities.. Andrew the advisor was great and fast and easy ever. And great amenities.. Andrew the advisor was great and fast and easy More

Everyone was fast and great but want to give special thanks to Mark Coakley Body shop Manager. Would come back for service but your Body shop Manager is the best. thanks to Mark Coakley Body shop Manager. Would come back for service but your Body shop Manager is the best. More