Reed Nissan - Service Center

BUYER BEWARE! THEY WILL SELL YOU A LEMON AND FORCE YOU TO KEEP IT! My fiance bought this truck july 2020 and it's on its 3rd transmission! We have to use the settlement nissan gave us for this lemon in order KEEP IT! My fiance bought this truck july 2020 and it's on its 3rd transmission! We have to use the settlement nissan gave us for this lemon in order to fix what the warranty doesn't cover. Andre the service manager ignored me for weeks when I asked for another diagnostic on it. We were told it would be ready but just now being told it has no power steering?! And of course it needs to come out of our pocket! No communication at all! They take advantage of you and refuse to check what is under warranty. I can no longer drive and needed this vehicle back so my fiance could get to work and now it will probably sit for another few months until parts come in. Do they care? xxxx no. This place is absolute trash. Guess we have to call consumer affairs again. What's worse is that we signed these documents for the settlement and just now tell us the truck is not driveable? They are the worst dealership/service I have ever dealt with. So now we can't get to work. Baby is due next week and we only have one vehicle. Utter trash, DO NOT BUY FROM HERE! More

Bad , Horrible, very disappointed. Glad I was not a senior! Recall to give me free tow there and back, because no tag or insurance they could not do the recall due to horn not working because I did n senior! Recall to give me free tow there and back, because no tag or insurance they could not do the recall due to horn not working because I did not have 535 to fix they refuse to tow my car back to my house as agree. Safety first not true I drove my car back home after 2wks been stuck in dealer ship. Horrible customer service I told everyone do not trust what they tell you! Keaton and Anthony Case #37862936 VIN #3N1BC13E87L443915 More

Never felt more taken advantage of in my life! Truly awful service experience! I have never felt more taken advantage of in my life. I will never, ever purchase a Nissan vehicle again; they have lo Truly awful service experience! I have never felt more taken advantage of in my life. I will never, ever purchase a Nissan vehicle again; they have lost a customer for life, and I will be spreading this message to any car buyer in the market. Our 2016 Altima (30k miles) experienced failure of an engine part that rendered the vehicle immobile. The vehicle was towed to Reed Nissan for diagnosis, as it was clearly something would be covered under the power or drive train warranty. Or so we thought. To our surprise, the service department at Reed deemed the part, which sits under the hood and caused the vehicle to not generate power or drive, as not covered under the power or drive train warranty. Andre, the service manager, and Brian, the service adviser, exclaimed that this part, the engine’s PCV valve, and the resulting issues of it’s failure, were regular maintenance items. To be very clear, these are not regular maintenance items. These items are not listed in the maintenance documentation and schedule that the vehicle came with. These are not parts that are supposed to fail at 30k miles. This is not work anyone has done on a car at 30k miles. This is another story of a service department attempting to take advantage of someone. I contacted Nissan Consumer Affairs to escalate the situation. The Consumer Affairs representative, Monica, confirmed that Nissan would take responsibility for the failed part under the power train warranty - essentially verifying that the service department was attempting to swindle us. This would be a brief moment of reasonableness during this ordeal. Nissan accepted responsibility for the failed part, but would not take responsibility for the issues that were the result of this part failing; carbon build up in the throttle body and reprogramming of the engine control module. Nissan indicated that these are regular maintenance items. If you were to poll every person you know who owns a vehicle, and ask if they have their engine cleaned for carbon and their engine control module reprogrammed every 30k miles, you would get a total of zero people that have needed to do this. These are not regular maintenance items. Using this logic, if I were to purchase a brand new Nissan, drive it off the lot 11 feet, and have the engine explode, Nissan would replace the engine under warranty, but all of oil, filters, and fluids (being regular maintenance items) would be an out-of-pocket cost for me. Completely mind blowing. It doesn’t make any sense. Our car was basically held hostage, and our only option was to pay the dealer $300 to get our car back in working order. I have never felt more taken advantage of in my life. There is something to be said for good customer service; it keeps people coming back to the brand, and in this case the dealer. Not only was any sense of even decent customer service lacking during this ordeal, there was no remotely intelligent decision that was during this process. Completely taken advantage of. More

No one answers the phone Had to call 5 times to talk to someone in service to get advice on a minor repair. When I finally got a live person (15 minutes later after being dis Had to call 5 times to talk to someone in service to get advice on a minor repair. When I finally got a live person (15 minutes later after being disconnected 4 times) was told, "We're not going to tell you how to make that repair. That's how we earn our money." Will never buy another car here. More

3rd bad service experience First visited for oil change and tire rotation-picked up car oilly hand print on door. Then while driving off notice none of the alerts had been rese First visited for oil change and tire rotation-picked up car oilly hand print on door. Then while driving off notice none of the alerts had been reset and neither had the old service tag been removed from window.. New just placed beside it like I wanted to start a collection. 2nd visit for a new battery asked also for oil and tire rotation. Went to pick up my car group of girls gossiping up front and trying to decide who was going to help. Handed my keys walked outside no car, went back in they shrugged.. Went to service no one helped, finally a salesman asked me for assistance...car finally located in the back had to wait in the hot sun for someone to bring. Next day driving it tire lights came on the tires were so ridiculous off pressure and the one that was low when I brought it in was still low in the same spot. Took it back no one could explain why the tire pressure was so off if rotated. I then question had all my services really been done. Today's event I called before coming for a replacement tire. Never greeted until a salesman came out. He got someone to help. The original serviceman got agitated because before asking what I needed he asked me to sign estimate paper...my response was don't I sign this after we’ve spoken about my car needs not me just signing a blank paper. He explained I was signing just for pulling it in..Hmmm. He goes and gets another servicemen to assist me...I’m then notified that they don’t handle the bent rims at the shop and that an appointment needed to be made. Never advised this on the phone but I agreed to set up. Asked him the price he quoted the company’s price can range from $250-400. Ok so in my mind I trust the dealership that’s why I only get my car serviced there. Interestingly after telling my brother he said well how much does the rim even cost brand new. So I called Nissian parts the quote was $234. Which shocked me why didn’t the serviceman give me that option. I then say I rather get a new rim. So then I’m told I have to come in and pay first. Interested I called back twice to ask questions no one remembered talking to me, but did repeat part of my previous conversation. Interesting and the 3rd strike I have owned Nissian’s for the last 20yrs and believe as a single woman I can trust them to take care of my car. I guess I was sadly mistaken the customer service has been poor every time. The servicemen and receptionist have such bad customer service and nonchalant attitudes. I won’t be returning sadly! Oh yeah asking to speak to managers you get placed on hold or sent to voicemails. More

service and sales took vehicle for oil change. Chatting with Luis Silva. Found Luis to be an asset to the Dealership both in sales and service. Had difficulty contact took vehicle for oil change. Chatting with Luis Silva. Found Luis to be an asset to the Dealership both in sales and service. Had difficulty contacting Nissan after service was performed. For some unkown reason my calls were disconnected. Twice in two days I had to call Luis who directed me to someone who addressed my concerns. Would have liked it if I found a Luis Silva in other businesses. More

Michael - courteous and upfront answering questions/advising Went in because of a recall. Michael was quick to answer questions and clarify some doubts. I left there sooner than expected. That's always good wh Went in because of a recall. Michael was quick to answer questions and clarify some doubts. I left there sooner than expected. That's always good when taking a car in for service. More

Warranty They don't honor warranties on vehicles, battery went bad at 21 months of owning the car and they won't replace it. Warranty book says different. Don' They don't honor warranties on vehicles, battery went bad at 21 months of owning the car and they won't replace it. Warranty book says different. Don't get warranty service here go elsewhere. More

John, the Service Manager is the GREATEST!!! John, the Service Manager and Brian were ABSOLUTELY AMAZING!!!! They were very honest with me and made me feel like they cared about my situation. John, the Service Manager and Brian were ABSOLUTELY AMAZING!!!! They were very honest with me and made me feel like they cared about my situation. More

Fraudulent Service Made an appointment for 9am. Vehicle wasn’t taken in until 9:50. Asked to speak to management. Not one on site. Lead service tech said they take a Made an appointment for 9am. Vehicle wasn’t taken in until 9:50. Asked to speak to management. Not one on site. Lead service tech said they take appts and walk ins at the same time regardless of online appointment times. More