Reed Nissan

Radio Silence Since Sale I purchased a certified Nissan in September from Reed. There were several issues with the vehicle, which should have been fixed as part of their certi I purchased a certified Nissan in September from Reed. There were several issues with the vehicle, which should have been fixed as part of their certification program. After several calls, emails, and visits to the dealership - they agreed to fix (most) of the issues. They did not give me the certification paperwork or warranty information. I have called and emailed my salesperson, the sales manager, the general manager, and even the owner over the last several months. During that entire time frame, I have received one response and it was essentially that they would 'get back to me'. That was December of last year. The worst part was that the vehicle had a smoke odor, which Reed promised they would get rid of at the time of purchase, no matter how many times I had to bring it back to them. Instead, radio silence since I left the dealership. Pathetic customer service and outright lies at the time of sale. I bought another certified Nissan from Bill Ray a few months ago and couldn't believe the difference. The car had zero issues and I received all of the certification paperwork and warranty information at the time of purchase. More

Can't get any better!! The people are friendly, they work to make sure that everything is taken care of, they double check everything and make sure everything is to your sat The people are friendly, they work to make sure that everything is taken care of, they double check everything and make sure everything is to your satisfaction. They'll answer any questions you my have, there a bunch of great people. Signed Mike R. More

Not a good experience! This place is overrated. The finance manager was the only one that was at all helpful with all the junk I had to deal with. It was a three day process This place is overrated. The finance manager was the only one that was at all helpful with all the junk I had to deal with. It was a three day process, several trips back and forth to the dealership, and over 10 hours wasted. More

I bought my 2018 Rogue in February and I love it!!! Where do I start 1st I love my rogue... alley and Brian thank you so much... today I went in to service they got me taken care of and it was super fas Where do I start 1st I love my rogue... alley and Brian thank you so much... today I went in to service they got me taken care of and it was super fast and so friendly!!! I’m a very picky customer and if they can win me over they have to be great!!! I was a Hyundai girl for years but not anymore....... this rogue SV is awesome!!!!! Thanks again Reed Nissan great people Alley and Brian!!! More

Purchased a vehicle and the sales person was excellent My salesperson Levert Livingstones was excellent he explained all the details correctly and allowed me to test drive a few vehicles so I can have an o My salesperson Levert Livingstones was excellent he explained all the details correctly and allowed me to test drive a few vehicles so I can have an option on which car would suit me best and he didn’t leave out a thing, also he was very honest and helpful when it came to my trade in I am very pleased with the customer service would definitely purchase there again in the future thank you again. More

Great customer services I had the best customer service here they really worked with me on getting my car fixed. They kept me in the know how. More then my insurance company I had the best customer service here they really worked with me on getting my car fixed. They kept me in the know how. More then my insurance company did. I will definitely be going back for more services More

Great Customer Service by Colin Sullivan From start to finish, he provided great customer service. Gave great advice on choosing a car and he provided the best price that we could get on the From start to finish, he provided great customer service. Gave great advice on choosing a car and he provided the best price that we could get on the car we liked. I highly recommend Colin Sullivan as a salesperson at this dealership More

Wasted my time! I contacted the dealership at 10AM Saturday morning. I got a call back confirming to test drive and possibly purchase a new Leaf. We set an appointme I contacted the dealership at 10AM Saturday morning. I got a call back confirming to test drive and possibly purchase a new Leaf. We set an appointment for later in the day. Before I left my house, I texed the representative and they confirmed. After driving and waiting (total time 1 hour), the manager informed me they don't have that car or any of that model. He then had the audacity to ask if he could sell me any other model. Stay classy Reed. More

Liars, backstabbers and thieves These people here are the most untrustworthy and unscrupulous bunch of pieces of xxxx I've ever come across. Kelvin Morales will come across as this " These people here are the most untrustworthy and unscrupulous bunch of pieces of xxxx I've ever come across. Kelvin Morales will come across as this "I'm on your side, I will get you the best deal" in fact he will stab you in the back faster than you can blink. We bought a Nissan Armada and this piece of xxxx tells us about this automatic trunk feature that when you put your leg underneath the rear bumper the trunk opens automatically. Would you belief this xxxxxxxxxx was actually hitting the trunk button on the FOB as my wife was testing the feature. I know this for a fact because I confronted him on the phone when we got home and found that this model didn’t have the feature. They advertised 0 to 0.9% interest on tv and internet respectively. When I mentioned this to finance they would not admit to it and gave me an interest rate of 6.5%!! I have good credit and I am considered a qualified buyer. After haggling I ended up getting 0.9% but these xxxxxxxx gave me nothing for a rebate, no discount and gave us nothing on the trade in. They ripped us for the value of the trade which was 3500. I ended up walking out paying sticker price. I was so fed up of their xxxxxxxx that I didn’t give two xxxxs anymore. We needed the car. At least I can wake up in the morning and know I’m I’m making an honest living unlike these cockroaches. Remember these two names KELVIN MORALES and MUSTAFA (he was the finance guy). Mustafa swore up and down he couldn’t budge on 6% but ended getting me 0.9% with no rebate and discount whatsoever. One of good friends is the sales manager at Lexus and he told me the highest I should’ve paid knowing my credit score is 3% and I should’ve gotten at least 4K of the sticker (out the door). These people will rob you fast folks don’t be so naive because event though you are getting thousands off the sticker price, they will xxxx you with the interest. Also, I emailed the GM and he never wrote me back. I called the dealership and they basically told me to xxxx off, hence why I will be xxxxing them hard on every car dealership review on the internet. More

friendly and professional I'm in sales as well and for me before the sale is initiated a relationship has to be built. Colin Sullivan did a great job with assisting in finding I'm in sales as well and for me before the sale is initiated a relationship has to be built. Colin Sullivan did a great job with assisting in finding a new car, but it was his customer service and friendliness that made me feel great about my purchase. As I was strolling the parking lot he walked by me and greeted me with just a few question on how my day was going....He then proceed to verified something on a car near the truck I was looking at...it was then that he mention if I had any questions to please just ask him. His approach was very genuine and I felt like it was more about me finding a great fit than him make a sale....he was very knowledgeable about the vehicles and extremely honest with the pro and cons of each....the cherry on the top was how hard he fought to make sure I was walking out with the best price possible, Berk his manager also went above and beyond to make sure I was getting a great deal. Thank you both and Nissan Reed for your service and making a new friend. More