Reed Nissan

Super Happy! my friend went car shopping and I tagged along for support. We were so lucky to have been blessed with Ashley Hernandez as our Sales Representative. M my friend went car shopping and I tagged along for support. We were so lucky to have been blessed with Ashley Hernandez as our Sales Representative. Make sure you ask to work with Ashley! More

They are great if you don’t need help after the sale then you get lost in a black hole to not be found or answered you get lost in a black hole to not be found or answered More

Super helpful in finding the car we were looking for. Once we found what we wanted, they did not push another car on us, or try and get us to upgrade. They were patient and very attentive to our needs. V Once we found what we wanted, they did not push another car on us, or try and get us to upgrade. They were patient and very attentive to our needs. Very grateful for this expereince More

Never felt more taken advantage of in my life! Truly awful service experience! I have never felt more taken advantage of in my life. I will never, ever purchase a Nissan vehicle again; they have lo Truly awful service experience! I have never felt more taken advantage of in my life. I will never, ever purchase a Nissan vehicle again; they have lost a customer for life, and I will be spreading this message to any car buyer in the market. Our 2016 Altima (30k miles) experienced failure of an engine part that rendered the vehicle immobile. The vehicle was towed to Reed Nissan for diagnosis, as it was clearly something would be covered under the power or drive train warranty. Or so we thought. To our surprise, the service department at Reed deemed the part, which sits under the hood and caused the vehicle to not generate power or drive, as not covered under the power or drive train warranty. Andre, the service manager, and Brian, the service adviser, exclaimed that this part, the engine’s PCV valve, and the resulting issues of it’s failure, were regular maintenance items. To be very clear, these are not regular maintenance items. These items are not listed in the maintenance documentation and schedule that the vehicle came with. These are not parts that are supposed to fail at 30k miles. This is not work anyone has done on a car at 30k miles. This is another story of a service department attempting to take advantage of someone. I contacted Nissan Consumer Affairs to escalate the situation. The Consumer Affairs representative, Monica, confirmed that Nissan would take responsibility for the failed part under the power train warranty - essentially verifying that the service department was attempting to swindle us. This would be a brief moment of reasonableness during this ordeal. Nissan accepted responsibility for the failed part, but would not take responsibility for the issues that were the result of this part failing; carbon build up in the throttle body and reprogramming of the engine control module. Nissan indicated that these are regular maintenance items. If you were to poll every person you know who owns a vehicle, and ask if they have their engine cleaned for carbon and their engine control module reprogrammed every 30k miles, you would get a total of zero people that have needed to do this. These are not regular maintenance items. Using this logic, if I were to purchase a brand new Nissan, drive it off the lot 11 feet, and have the engine explode, Nissan would replace the engine under warranty, but all of oil, filters, and fluids (being regular maintenance items) would be an out-of-pocket cost for me. Completely mind blowing. It doesn’t make any sense. Our car was basically held hostage, and our only option was to pay the dealer $300 to get our car back in working order. I have never felt more taken advantage of in my life. There is something to be said for good customer service; it keeps people coming back to the brand, and in this case the dealer. Not only was any sense of even decent customer service lacking during this ordeal, there was no remotely intelligent decision that was during this process. Completely taken advantage of. More

No one answers the phone Had to call 5 times to talk to someone in service to get advice on a minor repair. When I finally got a live person (15 minutes later after being dis Had to call 5 times to talk to someone in service to get advice on a minor repair. When I finally got a live person (15 minutes later after being disconnected 4 times) was told, "We're not going to tell you how to make that repair. That's how we earn our money." Will never buy another car here. More

No customer service Bought a 2018 frontier here and they still haven't fixed the radio issue. Customer satisfaction is number one they say, bull. i even called the own Bought a 2018 frontier here and they still haven't fixed the radio issue. Customer satisfaction is number one they say, bull. i even called the owners office and spoke to a woman who told me call Nissan Corp., that was the way they handle things. Very unhappy with the whole situation. Ill never buy another car or truck from Reed, all the want is they check from the bank , after that you are on your own. More

Fantastic Experience with Meron buying my Rouge! This was my first time financing a vehicle and Reed Nissan made it easy! They explained every detail to me along the way, and helped me find exactly t This was my first time financing a vehicle and Reed Nissan made it easy! They explained every detail to me along the way, and helped me find exactly the car I was looking for at just the right price! Meron was my Sales Rep and she was amazing! Very patient and accommodating, she even came in on her day off just to make my life a little easier, I highly recommend working with her and her manager Brian if you're ever in need of a new vehicle! Huge thanks to them both. - Rylee More

3rd bad service experience First visited for oil change and tire rotation-picked up car oilly hand print on door. Then while driving off notice none of the alerts had been rese First visited for oil change and tire rotation-picked up car oilly hand print on door. Then while driving off notice none of the alerts had been reset and neither had the old service tag been removed from window.. New just placed beside it like I wanted to start a collection. 2nd visit for a new battery asked also for oil and tire rotation. Went to pick up my car group of girls gossiping up front and trying to decide who was going to help. Handed my keys walked outside no car, went back in they shrugged.. Went to service no one helped, finally a salesman asked me for assistance...car finally located in the back had to wait in the hot sun for someone to bring. Next day driving it tire lights came on the tires were so ridiculous off pressure and the one that was low when I brought it in was still low in the same spot. Took it back no one could explain why the tire pressure was so off if rotated. I then question had all my services really been done. Today's event I called before coming for a replacement tire. Never greeted until a salesman came out. He got someone to help. The original serviceman got agitated because before asking what I needed he asked me to sign estimate paper...my response was don't I sign this after we’ve spoken about my car needs not me just signing a blank paper. He explained I was signing just for pulling it in..Hmmm. He goes and gets another servicemen to assist me...I’m then notified that they don’t handle the bent rims at the shop and that an appointment needed to be made. Never advised this on the phone but I agreed to set up. Asked him the price he quoted the company’s price can range from $250-400. Ok so in my mind I trust the dealership that’s why I only get my car serviced there. Interestingly after telling my brother he said well how much does the rim even cost brand new. So I called Nissian parts the quote was $234. Which shocked me why didn’t the serviceman give me that option. I then say I rather get a new rim. So then I’m told I have to come in and pay first. Interested I called back twice to ask questions no one remembered talking to me, but did repeat part of my previous conversation. Interesting and the 3rd strike I have owned Nissian’s for the last 20yrs and believe as a single woman I can trust them to take care of my car. I guess I was sadly mistaken the customer service has been poor every time. The servicemen and receptionist have such bad customer service and nonchalant attitudes. I won’t be returning sadly! Oh yeah asking to speak to managers you get placed on hold or sent to voicemails. More

horrible from the sales man to the used car manager all just horrible worst experience ive ever had in my life and ive owned already 30+ cars . the used car ma from the sales man to the used car manager all just horrible worst experience ive ever had in my life and ive owned already 30+ cars . the used car manager is just completely dishonest about how they work there and will say and do anything to seem as if they are there to help you in reality they have zero intention on helping just get all the money can get from you and completely screw you over they dont disclose how vehicles they purchase have accidents. cars will come up with a clean car fax but be completely damage . they are tricksters at its finest these people are the definition of a horrible dealership and these people are the reason other dealerships get a bad reputation never in my life will i recommend this dealership to any one not even my worst enemy i hope this review opens ups peoples eyes and puts future customers on edge before even thinking of buying a car from these tricksters More

excellent experience!!!! Had a great experience with this dealership! very professional, comfortable atmosphere and environment. was nice that they have a movie theater and fo Had a great experience with this dealership! very professional, comfortable atmosphere and environment. was nice that they have a movie theater and food, the best part though was how welll Jay Gonnell did in assisting me find my new vehicle!! More