Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Reed Nissan
Orlando, FL
544 Reviews
Reed Nissan Orlando is a full-service new and used car dealership serving drivers near Kissimmee and Sanford, FL. For nearly seventy years, drivers in the Orlando area have counted on Reed Nissan Orlando for their automotive needs. Since our opening in 1950, our team has been committed to delivering customer service excellence, from our no-pressure shopping environment and knowledgeable staff, to our highly competitive prices that save Floridians money and time.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 544 reviews
August 24, 2016
WORST EXPERIENCE EVER There unethical antics is to much to bare. This is the worst dealership iv ever been to with all the lies and run around. We was told we had the loan There unethical antics is to much to bare. This is the worst dealership iv ever been to with all the lies and run around. We was told we had the loan congratulated by sales manager and sales rep we added the vehicle to our insurance like they said first waited 7 hours with no answers then given the run around for 2 days and still no vehicle. They pass the blame to the next person. So unprofessional I had to write the better business Bureau. All we asked was to be upfront. If they would have said we couldn't help you within the 7 hours on day one we would of understood but instead they said we got the loan ran my credit 8 times told me to get insurance and even took us to get the money for the down payment oh let's not forget advertised price was 16,988 and I seen when they submitted my credit app they raised it 2000 to 18,988. THIS IS THE WORST PLACE EVER .EVERYONE INVOLVED SHOULD BE ASHAMED. Best part is we walked in with an already approved loan from someone else and they said they could get us a better interest rate so we tried. Worst mistake. These ppl are liars. When John bedar came to speak with us after 7 hours all he could say was I don't know what to tell you that's all he kept saying that he doesn't know what to tell us. As a manager isn't it your job to know. He was so rude like we was nothing and wasting our time. As he was speaking to us he even told us in the middle of talking to hold on and went and delta with someone else . This is ridiculous More
by Mad mom
Employees Worked With
Mazine alaoui , Woody Rader , Jay Gonell, John Bedar, Brian Longacre
August 23, 2016
Amazing deal, amazing experience We managed to secure an absolutely amazing deal on a new car. The salesman, Jay, was very polite and understanding of our financial situation, and man We managed to secure an absolutely amazing deal on a new car. The salesman, Jay, was very polite and understanding of our financial situation, and managed to put us into a new car at the price we wanted. I would give six stars if I could. More
by Butt_raide
Employees Worked With
Jay Gonell
August 22, 2016
We had a terrible experience and felt scammed We've purchased many many cars/trucks at dealerships across the country. Never have we felt we were about to be scammed by Reed nissan. The only pers We've purchased many many cars/trucks at dealerships across the country. Never have we felt we were about to be scammed by Reed nissan. The only person we trusted was our salesman. Unfortunately, we also had to deal with the finance department because they wouldn't let us purchase the car without going through their finance department. Deal was written and all seemed to be in place, then sales manager told us he couldn't honor the deal. What???? We agreed to go through them even though we got a better rate at our bank, and all was said and done. Then came the scam. Never again will I trust this dealership. We purchase at least 4 cars every two years as there are so many people in our family. I will never recommend them to family and friends! More
by sheldon
Employees Worked With
Joshua Ramirez
August 21, 2016
2016 Murano Platinum First of all my salesman was Nizar. Nizar is an amazing salesman and gave excellent customer service. I would definitely buy another car from him. First of all my salesman was Nizar. Nizar is an amazing salesman and gave excellent customer service. I would definitely buy another car from him. Thank you Nizar. My problem is not with the sale of the car my problem is one week after I took delivery of the car. I purchased the car on August 13th (with 6 miles on the odometer) and on August 20th the car wouldn't start. I was at a grocery store with a car full of groceries. Remembering that Nizar told me that if I ever have a problem to call Nissan Security Plus Roadside Assistance. I called them and explained the problem and the woman sent out a roadside assistance vehicle to jump start my car. The roadside assistance man arrived and tested the battery and said it seems like a refurbished battery and the battery would not hold a charge. He said if I shut the car off I may need another jump start. He offered me an option for a new battery with a 5 year warranty for $155.00. He didn't pressure me into this battery he just told me it was an option if I wanted. Knowing my battery wouldn't hold a charge I said yes and he replaced the battery. Expecting to be reimbursed for the battery on a car with only 253 mines on it I contacted Reed Nissan. I spoke with two people from Reed Nissan and both said that if I had the car towed to a Nissan Dealer that they would have replaced the battery for free but since I didn't do that they will not cover the cost. Having my car towed to a dealer for any issues was never told to me. Nissan's Roadside assistance did not tell me that either. If it is protocol for warranty problems to have the car towed into a dealership then Nissan and Nissan Roadside assistance should communicate that to each other. If a brand new car was sold to me with a refurbished battery then why would I believe towing the car into a dealership for battery replacement would get me a new battery and not another refurbished one. My problem is not necessarily with Reed Nissan but with Nissan in general. Other than the battery problem, I do love my Murano. More
by Bill
Employees Worked With
Nizar Hmadi
August 21, 2016
Great experience, very fair and knowledgeable salesman I went to several dealerships before I went to Reed Nissan. Reed Nissan was the only one which actually treated me like my business was appreciated. J I went to several dealerships before I went to Reed Nissan. Reed Nissan was the only one which actually treated me like my business was appreciated. Jay was a fantastic salesman and Rob was an excellent financial manager who got me an incredible APR. Great place to buy a car at a fair price and get treated like a human being, not a dollar sign. More
by hydrogen1
Employees Worked With
Jay Gonell, Robert Keen
August 20, 2016
Amazing experience. Thanks, Jay! Jay was tremendously helpful from start to finish. I'd definitely buy another car from him! John and Mostafa were great as well. If you need a Niss Jay was tremendously helpful from start to finish. I'd definitely buy another car from him! John and Mostafa were great as well. If you need a Nissan car, Reed is the place to go. More
by alch
Employees Worked With
Jay Gonell, Mostafa Elasri, John Bedar
August 19, 2016
My Nissan Sentra Sabado 13/2016 Fui en busca de un carro usado, pero para mi sorpresa sali con uno Nuevo, mi primer carro fueron excelentes y la atencion impeccable, Sabado 13/2016 Fui en busca de un carro usado, pero para mi sorpresa sali con uno Nuevo, mi primer carro fueron excelentes y la atencion impeccable, apesar que hubo un pequeno percanse, pero Aaron Hill el Manager General nos ayudo una excelente persona, me encanto mi carro un Nissan Sentra Nuevo con exelentes pagos,,, Mil gracias y estoy Feliz con mi carro... Sandra M Cabrejo... More
by Sandy13
Employees Worked With
Aaron Hill, Woody Rader , Stephe Serrano
August 17, 2016
Rob- Not your typical finance manager Rob took very good care of me. He thoroughly explained the service that were available. He was very personable and got to know me. He was very honest Rob took very good care of me. He thoroughly explained the service that were available. He was very personable and got to know me. He was very honest about what would work and wouldn't work for me. I appreciate Rob! More
by MBELL
Employees Worked With
Robert Keen
August 15, 2016
Was just browsing. . So I've been researching dealers in search of a second car. 1st stop was Nissan on W. Colonial.. Jay Gonell was extremly knowledgeable, helpful and no So I've been researching dealers in search of a second car. 1st stop was Nissan on W. Colonial.. Jay Gonell was extremly knowledgeable, helpful and not pushy. He listened to my needs and provided options and we never made it to our next stop. Thank you Jay my first experience with Nissan was super positive and im proud to be a member of the Nissan family. More
by Newride21
Employees Worked With
Kris Williams , Jay Gonell
July 31, 2016
Great time !! First time buyer and walked out the most happiest ... Jay Gonell and Brian Longacre 5🌟🌟.. THANK YOU GUYS FOT GETTING A GREAT DEAL!! Jay even offered First time buyer and walked out the most happiest ... Jay Gonell and Brian Longacre 5🌟🌟.. THANK YOU GUYS FOT GETTING A GREAT DEAL!! Jay even offered me pizza .... More
by GRivera
Employees Worked With
Jay Gonell, Brian Longacre
