Reed Nissan

took my 2008 Nissan Titan for a simple transmission service at Reed Nissan in Orlando, FL. The service advisor informed me that the truck was low on transmission fluid and I agreed to have the service service at Reed Nissan in Orlando, FL. The service advisor informed me that the truck was low on transmission fluid and I agreed to have the service performed and the fluid filled up. However, one week later, while driving in Texas, the transmission failed. I parked the truck at a motel across the street from a Nissan dealership in Beaumont, TX, where the service technicians determined that a high pressure hose had not been properly replaced and had a crack, causing transmission fluid to leak rapidly. I contacted Nick R. at Reed Nissan in Orlando, but he stated that they were not responsible and would not help me. I am now stranded in Texas with a damaged transmission caused by Reed Nissan, with no help or assistance from the dealership. More

They called and told me they can take my lease and put me in a new car for the same price when to the dealer and they wanted to charge me two hundred fifty more for my lease I wouldn't recommend this dealers in a new car for the same price when to the dealer and they wanted to charge me two hundred fifty more for my lease I wouldn't recommend this dealership More

Brought my 2020 Nissan Altima in for my second oil change at 7400 miles. Drove my car home to find oil was leaking out of the oil pan drain plug washer. I took my car to a closer Nissan Dealer who confirmed at 7400 miles. Drove my car home to find oil was leaking out of the oil pan drain plug washer. I took my car to a closer Nissan Dealer who confirmed that Reed Nissan had damaged the washer during the oil change. I had to pay for another oil change plus the washer for something that Reed Nissan created. My calls to Reed Service Dept go unanswered. This dealership has really gone downhill since I bought the new car in July 2022. Their salesman told me they had only 5 new cars in their lot and no business. I can see why they have no business with the manner in which they treat their customers. Shame on Reed Nissan. Buyer beware! More

Abysmal service department. Long-time Reed Nissan customer (3 vehicles purchased). My 2021 Rogue with 15,600 miles would not start. Had it towed in and the dealership said th Long-time Reed Nissan customer (3 vehicles purchased). My 2021 Rogue with 15,600 miles would not start. Had it towed in and the dealership said the fuel pump had to be replaced BUT, the part was on backorder and delivery would be 6 months or more. This, for a nearly brand new car, mind you. What about a rental vehicle so I have something to drive? Oh, sorry, there are no Nissan vehicles to be found in Orlando to rent. The service rep, whom I won't name, was indifferent and unapologetic. Wrote to the Reed Nissan General Manager. No response. After a week of this I got in touch with the service manager who, surprise, found a replace part at another Nissan dealership and a rental Nissan at a Hertz office across Colonial Drive at Sun State Ford. I will never again do business with Reed Nissan. My recommendation: do not under any circumstance do business with this company. More

Absolutely TRASH of a service. Brought my car in for an oil change and a recall service, and thought everything was fine. As I drove my car out all functions for the radio were not Brought my car in for an oil change and a recall service, and thought everything was fine. As I drove my car out all functions for the radio were not working, including the buttons on my front wheel. The manager, Mr. Shawn is not only dismissive and crude, but made sure I knew that he didn’t feel like they were responsible. Now tell me, how a perfectly working car comes out of the dealership with an issue that wasnt existing prior to the appointment, and it’s SOMEHOW, MAGICALLY, not their fault? My lawyer is getting involved, I’m reaching to Nissan corporate and having this dealt on a level where people are actually intelligent enough to handle an issue, and take blame for something they are actually liable for. DO NOT use them, DO NOT let your car in the hands of these people they will destroy your car, and as I am reading all over the internet, I’m not the first and probably won’t be the last. Also reporting to BBB, this is disrespectful to me as a customer and to all of us who end up falling for this trap. More

Daniel was super friendly & held the truck we chose for us. The price and financing were right on. The paperwork was mostly online and took just two hours. us. The price and financing were right on. The paperwork was mostly online and took just two hours. More

I purchased a used 2020 Nissan Rogue fron Reed Nissan on West Colonial Drive in Orlando FLorida on the first of July 2022. On July 5th 2022 I went to Reed Nissan at the above mention address to get an oil c West Colonial Drive in Orlando FLorida on the first of July 2022. On July 5th 2022 I went to Reed Nissan at the above mention address to get an oil change, the following day after going to a near by Walmart to make some purchase as I reached my destination I noticed my car smoking. Upon investigation I noticed that the oil had exploded from the oil resovior. I took my car back to Reed Nissan and was told that the technician that performed the oil change neglected to properly replace the oil cap causing the oil to explode into the engine and the surrounding parts. Reed then proceed to inform me thatI could not receive my money back however,I would have to trade in the car that I bought less than a week ago and purchase another vehicle that was a 2019 and $3000 more. I pleaded with them that since they would not give me my money back that if they could give me the other car that I would have to purchase for the same price ( i.e remove the additional $3000) since it was clearly negligence on their behalf. No type of refund or attempt to resolve my disappointment in their shoddy and fraudulent service was offered. I am highly dissatisfied with their service and would like something to be done about this issue. I will never recommend this company or anyone to patronize this company. More

I am here today at reed Nissan “It is terrible Service “ Simply oil change “my car drive smooth . Now !! All of a sudden my CV Joint is bad the car is new .hum did they sell it to us like this ,That t “ Simply oil change “my car drive smooth . Now !! All of a sudden my CV Joint is bad the car is new .hum did they sell it to us like this ,That the ? Need to be answer . They told us 3 hour we come back they toldbus it now ready . I is a scam they are trying to get us to buy a car . It not going to happen . They should have courtesy cars ,The Quality of the Salem are good but the Service is (BAD) “.” Recommendation if you buy a car from here get “your service done at another dealership “ More

Ruined my credit had lease car should have kept but was screwed over.got put into a newer car but payment to high I'm having cancer treatments and did not realize how or what I was doing now I'm stuck with screwed over.got put into a newer car but payment to high I'm having cancer treatments and did not realize how or what I was doing now I'm stuck with a payment I can't afford they knew this a sold the car anyway . More

I began by purchasing the vehicle through the "Express I began by purchasing the vehicle through the "Express Cars" portion of the website which was easy enough and hassle/haggle free. This was very impor I began by purchasing the vehicle through the "Express Cars" portion of the website which was easy enough and hassle/haggle free. This was very important to us due to the fact that my wife is 8 months pregnant and we had our 18 month old daughter with us. We are still in Covid times and the ability to limit our presence in the dealership was paramount. Unfortunately, shortly after we got to the dealership and started the buying process, our supposed haggle-free experience evolved into a two hour negotiation event. This did not align with my expectations from my conversation with Rachel the internet sales manager or from what I read online regarding the "Express Cars" buying experience. When I spoke on the phone with Rachel, she said that the trade-in value could sometimes fluctuate a few hundred dollars, but as long as there were no surprises I will receive very close to the amount. My trade-in was quoted at ~$20,200 online and they only offered my $16,500 initially. By the end of it I was able to get them to offer me $19,500 for my trade. This was after a TON of back and forth and teeth pulling. Our trade-in is in near perfect condition and what they had offered me initially was well below even the lowest trade in value in poor condition. After two hours my wife and I had call it quits. The individual handling our sale would not budge and we were still somehow nearly $2000 away from my advertised "Express Cars" price online. I was literally fighting for the no-haggle price that was advertised to me online and what i discussed over the phone with Rachel. At the end of the day, we lost a ton of our time and spent hours in a dealership (an experience we were trying to avoid). I'm not sure what the expectation is for these "Express Car" deals,but this turned out to be a bait and switch. My wife and I both agreed that it felt like a strategy to get us in the door and squeeze more money out of us. Will definitely be avoiding this dealer and urging others to do the same. More