Reed Nissan

AWESOME Service!! We really appreciated Riahd &Ashley taking the time in helping us find a great deal! We walked out with 2 brand new cars! Thank you! We really appreciated Riahd &Ashley taking the time in helping us find a great deal! We walked out with 2 brand new cars! Thank you! More

Awesome experience at Reed Nisan I went to Reed Nisan with a payment in mind and walked out getting more bang for my buck thanks to Jay. I recommend anyone to come see Jay at Reed. I went to Reed Nisan with a payment in mind and walked out getting more bang for my buck thanks to Jay. I recommend anyone to come see Jay at Reed. More

Customer service/focus I have been in customer service all of my life and unfortunately it has suffered over the years...NOT so at Reed Nissan, they have exceeded my expecta I have been in customer service all of my life and unfortunately it has suffered over the years...NOT so at Reed Nissan, they have exceeded my expectations 10 fold. We all know tat price is a big issue when shopping for a new car, however without customer focus price means nothing....I walked away from several dealers because of "attitudes". After deciding on Reed, I was 3 hours away and they closed at 9 PM. Michael swore he would wait for me..Arrived at 9:10. Car was ready to go. Finished paperwork and left at 10:00 PM I'm our new car. Karen, Michael, Nickki, all of them exceeded what I expected. They have earned my business and I hope yours as well.. More

Terrible Dealership I'll begin by saying that if it were possible to give a business 0 stars on here, that's exactly what Reed Nissan of Orlando would be getting. I regre I'll begin by saying that if it were possible to give a business 0 stars on here, that's exactly what Reed Nissan of Orlando would be getting. I regret ever doing business with them and will not be doing so again. I can't even begin to describe the horrible experience that I've had since I leased my car from Reed Nissan Orlando. From the beginning negotiating with them was the worst from the moment I walked in, we finally reached an agreement and I was ready to leave with my brand new Nissan Rogue. The salesman handing me my car told me to wait while he maneuvered it for me and proceeded to back into a pole, causing damages before I even had the chance to leave the lot. I left with their promise that they were going to contact me in order to fix it AND cover the expenses of a rental car. Not only was I never contacted, but I had to phone for the next 3-4 days (all the while being transferred over and over again) demanding them to fix my car that THEIR employed (They call him Mario) ruined. When they finally made that possible it took 10 days for them to fix the back bumper, all the while assuring me that the rental car would be covered by THEM as they had caused the damages. After that fiasco, I assumed that the problem had been resolved and went on with my life. The next incident occurred when I was waiting to receive my license plate, they took more than a month to send it, and I was even pulled over by the police because of it. They sent the license plate 2 days before it was set to expire to the WRONG address, despite the fact that I made sure to clearly tell them NOT to send it to the address on my driver's licence as I'm a student at UCF living in Orlando. They did not take responsibility for their tardiness, and instead chose to blame the tardiness on hurricane Matthew...so they sent me the plate 2 days before it was set to expire, to the wrong address and somehow the stall in the post office as a result of hurricane Matthew was the only excuse they could provide. Fast forward about a week of transferred phone calls and they finally were able to provide an additional plate from the dealership after I threatened them with having to cover any citations or tickets if I should be pulled over for this issue again. Fast forward to November and Hertz (the company they got my rental car from) began billing me for rental charges that Reed Orlando was denying. Nissan ended up refunding me the amount that Hertz had taken from my bank account, after 2 weeks of back and forth phone calls. Today (June 6th, 2017) I received another letter from a collection agency notifying me that Hertz had passed on the rental charges to them in April because Nissan had yet to make a full payment. I obtained my lease around the middle of September of 2016 and it's already the 6th of June 2017...Nissan Reed Orlando is a company of false promises and one with zero organization skills. Never have I felt so disrespected by a company. They have no regard for customer satisfaction and it seems as they they've wiped their hands clean of you once they get you to buy into whatever they're selling. They were very attentive in the beginning but once they catch wind of any issue they're having they're very quick to have you hold or transfer you to countless "supervisors" that are never available to answer. I would never recommend this location to anyone, they're a disaster and the only way to get some sort of response from them is showing up at the dealership because they have no other choice but to greet you, rather then transfer you over a million times. I can count more than 3 times that I've had to show up to the dealership in order to speak to someone to resolve my aforementioned complaints. I've resorted to going over to the Clermont Reed Nissan dealership to get my oil changes and tune ups because the customer service at the Orlando location is deplorable. DO NOT GO HERE!!! More

Jay was great!! I worked with Jay on getting the exact car I wanted and he kept it in my price range. I am really impressed with this dealership and the effort Jay pu I worked with Jay on getting the exact car I wanted and he kept it in my price range. I am really impressed with this dealership and the effort Jay put in from start to finish. He isn't like the typical sales person who only cares about the sale. He follows up, he make sure you are happy, he answers all your questions, and he was just a pleasure to work with overall. I have a friend who is looking to buy soon so I will definitely be sending him to Jay. More

Best referral I was referred to Jay Gonell from the credit union I bank with because he was spoken so highly of. I decided to give it a shot and it was the best dec I was referred to Jay Gonell from the credit union I bank with because he was spoken so highly of. I decided to give it a shot and it was the best decision ever! More

Bought a car from Jay Gonell After shopping all day in 95 degree Florida looking for a Nissan rouge to fit our budget we thankfully ended up at reed nissan with Jay Gonell as our After shopping all day in 95 degree Florida looking for a Nissan rouge to fit our budget we thankfully ended up at reed nissan with Jay Gonell as our sales rep. He was immediately courteous in a genuine way, not the creepy used car salesman junk. He was informative and attentive, what he didn't know he was honest about and went to find the answers. I want to buy from a real person who I don't feel like an adversary. He had a car to sell and I wanted one. There was no pressure, in fact he made us aware of upcoming vehicles if we didn't 100% like the choices. They worked with us to make a car fit our budget without trying to add on after price crap. I would reccomend this car lot to anyone and Jay in particular. He made us feel at ease and I can't express enough what a genuine guy he was. Refreshing in a pushy sales world and in our difficult economy. Thanks again for a great car Jay More

Fantastic knowledgable staff Jay did a fantastic job of selling me my truck. He is friendly and extremely knowledgable in the vehicles he sells. A true asset to your company He Jay did a fantastic job of selling me my truck. He is friendly and extremely knowledgable in the vehicles he sells. A true asset to your company He was not pushy or overbearing and made this experience a really great one. I would be happy to recommend this dealership and in particular Jay. More

2nd car bought here This is the second time I have bought a car from Reed Nissan. Trust me when I say, no one can beat a Reed deal. They were thousands below other local This is the second time I have bought a car from Reed Nissan. Trust me when I say, no one can beat a Reed deal. They were thousands below other local dealers. This is also the 2nd time we have bought a car from Jay Gonell, he is awesome. He always takes care of us and actually cares about me and my family. I would and have recommended Jay to anyone looking for a new car. We are now a sole Nissan Family and happily proud to be buying from Reed Nissan. More

Jay was Awesome! Jay was knowledgeable, courteous, attentive and made every effort to make us comfortable on a very busy day. We'll be upgrading our second family car Jay was knowledgeable, courteous, attentive and made every effort to make us comfortable on a very busy day. We'll be upgrading our second family car in the next 12 months and when we do we'll be making an appointment directly with Jay. More