Reed Nissan

Great Guest service. My Husband and I went to purchase a vehicle with my daughter but were there for a while, they went and bought us food great. My Husband and I went to purchase a vehicle with my daughter but were there for a while, they went and bought us food great. More

The Nightmare that never seems to end. Well, to begin with on November 1st 2017, I decided that I was going to buy my first truck a brand spanking new 2017 Nissan Frontier SV. I previously Well, to begin with on November 1st 2017, I decided that I was going to buy my first truck a brand spanking new 2017 Nissan Frontier SV. I previously visited this dealership to test drive the above vehicle and decided that it was the one for me. So, I go through the grueling process of trying to negotiate the best possible price with"my salesman" I ended up working with was a very nice gentleman and he seemed very helpful during the process. I attempted to leave because I was not completely satisfied with the price but the Sales manager was very pushy and blocked my leaving and hurried me through the negotiations for the above mentioned vehicle. I finally agreed on the price and accepted the offer. At this time the cleaning crew were busy cleaning the sales area and everyone besides my salesman" seemed to have gone home minus the salesman and the finance person. I was pleased with my purchase and the agreed to price. I was then given a "cheat sheet" for the survey that according to"my salesman" himself and his wife and children depended on for him to have a 1000 point amazing survey so that he would be paid and receive his bonus. I was then set down to watch an ipad device which had information about the vehicle. Then I was sent in to finish up with finance. When I finally finished with finance I was then brought to the now closed area of the service department and told that I would have to say on the survey that I had visited the service department. Then I was ushered into my newly purchased vehicle to sync my phone with the blue tooth radio system and then sent on my way home. Fast forward to November 15th. which I like to call "the day the Nightmare began" I'm driving my brand spanking new 2017 Nissan Frontier SV with about 500 miles on the odometer thru a little paved back road into EPCOT to open my part of one of the stores I work with to get everything all spick and span for my impending Account Executive's visit which was that morning when all of a sudden I heard a very loud a ping noise and suddenly my spanking new pickup truck, with less than 500 miles on the odometer starts smoking and smelling like burning oil and at exactly the same time the gas pedal stops working and the rpm gage is revving up and I was lucky enough to have a grassy space on the densely wooded side of the road to pull the spanking new smoking rpm revving pickup truck into. So here I am stranded on the side of the road in a brand spanking new less than 500 miles on the odometer 2017 Nissan Frontier King cab SV thinking oh my gosh I have to call my boss and let her know that I am not going to be able to make it to work today because my spanking brand new pickup truck has decided to stop running. "I'm thinking oh my gosh I am going to be fired" Then I call my Salesman. The only person that I have had any real contact with at Reed Nissan Orlando. I explain my situation and what happened and he says" Honey are you sure that you don't have your parking brake on?" I replied no my parking break is not on. My truck is dead on the side of the road what should I do? He replies "well you probably just need a jump start here let me call Nissan Roadside Assistance for you. I will try to call you right back. I say OK and then he sends me a text with the number for Nissan roadside assistance. I proceeded to call Nissan road side assistance while receiving other calls from Nissan road side assistance. Finally about two hours or later, I get a call from a tow truck driver who says he is going to pick me up and take me to Titusville. To which I replied I do not want to go to Titusville, I want to go to Orlando Reed Nissan the dealership where I purchased the above vehicle. So finally I am safely in the tow truck with my vehicle Tethered to the back and we arrive at Reed Nissan Orlando. I'm then met by "my salesman". Who then ushers me into the service department to explain what happened with my brand-spanking-new truck. They then tell the tow truck driver to pull my brand-spanking-new truck to the back of the lot and I am then ushered into the dealership to pick up a rental. Then as I am walking out of the dealership with the keys to the rental I am met by a police officer the tow truck driver and my salesman who are all explaining to me that my brand spanking new 2017 Nissan Frontier SV with less than 500 miles on the odometer has been in a collision in the back lot due to the tow truck driver backing up his tow truck into another customer's vehicle. And that they need my insurance information. I hand over my insurance document to the officer. "I'm in total shock and disbelief and a nervous wreck at this point" to which the Salesman says to me "Awe do you need a HUG?" Then proceeded to grapple me into a very awkward hug which made me feel very uncomfortable. "I'm over Forty years old and I don't know how other women would react to that but I didn't like it very much" My brand spanking new 2017 Nissan Frontier SV left me stranded on the side of the road on my way to a very important business meeting then was picked up by a tow company employed by Nissan and then side swiped into another customers vehicle, while in their care, on their lot and I am wrestling myself out of a hug with my salesman. "Well I don't know how anyone else would be feeling at this point but I was feeling very distressed" I then said to "my salesman" that I really didn't think I wanted to keep this particular new truck and that I would like to speak with the "Manager". Obviously I meant The Dealership Manager. However I was shuffled to the Service Manager and several of the Sales Management team. During which time I think just about every other salesman on the car lot came up to me expressing their shock about the situation with my brand spanking new truck. However "my salesman" and Sales Manager were assuring me that my truck would be fine and they would get it into the body shop and it would be "as good as new" and I'd never even know it had happened?? The service staff were aghast that this had happened with whatever caused my vehicle to fail and said that they had never had a vehicle returned so soon with such a problem and that they were very upset with the tow truck driver having side swiped my truck into the other customers vehicle. Anyway at this point. I realized that I wasn't going to be talking to anyone in authority and decided to go get in the filthy rental vehicle that I could barely see thru the windshield of that I had been assigned to drive and headed home to file a claim with my Insurance company and file a report with Nissan Roadside Assistance about the tow truck driver and the situation that I had found myself in. I spoke with one of my friends who had previously bought a Brand New Nissan from Reed Nissan Orlando and he said he was planning on going to Reed Nissan Orlando to have service done on his vehicle the next day and that I should come there with him to inquire about my "Now" not so brand spanking new truck. I said that would be a relief because I couldn't seem to be able to get a person of any authority to talk with me about my situation. Well, after spending about five hours at Reed Nissan Orlando I was told in an aside, that no person of authority wanted to speak with me and I needed to contact the corporate offices if I wanted to speak with anyone with any real authority in the upper echelon of Reed Nissan Orlando. "Because the people in authority wanted the sales staff to rectify the "situation" and all that was wrong with my spanking new truck was that a transmission line hadn't been properly installed in the factory and all of the transmission fluid had leaked out of the Brand Spanking new truck and it was perfectly sound but they needed to order a part from the factory before they could send it to the body shop. However after speaking with corporate they had a different answer about what was wrong with the truck. "I'm still not feeling comfortable with the vehicle because who knows what other damages may have occurred afte the events surrounding the vehicle breaking down and the being side swiped while it was lifted up with the rear wheels in that air on the wrecker. I have said so at this point multiple times and have been for the most part ignored. Other than a passing wisecracking salesman saying just sell her a new one. While "my salesman" has disappeared because I mentioned that I have just received an email for the sales survey and he was very concerned about this situation affecting his sales score. This is apparently all Reed Nissan Orlando cares about. The "Survey" and how they are scored in it. I caught on to this situation and said that perhaps the score wouldn't be as high as they might like if I didn't get to speak with someone with the authority to make my problems go away perhaps by offering me another Spanking new vehicle instead of pawning off the lemon that I feel that they have sold me. That still didn't get anyone to speak with me. I basically felt defeated in my objective to speak with someone upstairs who could either assure me about my newly purchased vehicle or offer me another one or just simply acknowledge the extraordinary events that put me in this situation. So my feeling was one of dejection and "my salesman" comes up to me out of nowhere as I am sitting alone in the lounge area and pats me on my thigh??? to try and reassure me that he was not at fault with my situation and that he really hoped that I would give him a good score"?? I just agreed that it would be fine and not to worry as I quickly got out of the chair to go find my friend because I felt very uncomfortable with "my salesman" having patted my thigh. Since this is completely unacceptable behavior in my opinion. As I'm heading out of the store I'm offered a free window tint "we owe you" by a Sales Manager so that I won't give "my salesman" a bad review. Anyway I called and made a claim with corporate offices and tried to reach out to Reed Nissan Upper Management on multiple occasions all to no avail I finally decided to go ahead and take "THE SURVEY" told the absolute truth on this survey about my sales experience and THEN. I get a call from someone in upper middle management asking me why I gave "my salesman" such a terrible score and why would I do that. Apparently I should have used the cheat sheet scoring method. Which seems rather like a scam to me. I was told to use the cheat sheet so that Reed Nissan Orlando would get a perfect 1000 score. This is when they paid attention to me. Not when my Brand New Nissan Frontier SV broke down on the side of the road. NOT when my "Spanking new truck was side swiped into another customers vehicle in their care in the back lot. NOT when I begged to speak with someone about my dis-satisfaction with my brand new vehicle. Only when they were upset about an online survey did they bother to call. Absolutely appalling customer service! Then to add insult to injury several days later on Black Friday in the middle of a very hectic work day, Just to let you know I'm a REAL customer service specialist. I received the following text message from "my salesman" "":::: Why did you tell me not to worry about the survey that you would take care of me???? You lied to me and ( (edit) ). Not only will I have to pay the dealership back for this horrendous survey. I will not get my holiday bonus $$$ for Christmas and will probably get written up as well. I just want you to know that I gave you great service and did my job to its fullest when selling you your vehicle. The transmission issue had nothing to do with me and my job selling you the car. The same goes with the accident in the parking lot. I'm just appalled at the fact that you said one thing and did completely the opposite."":::: WOW!! He is appalled?? Really?? Well, like the true customer service specialist that I am, I put it aside until after work when I could contact the upper middle management fellow that called me regarding the survey and how bad I scored "my salesman". I spoke with him and let him know that I had been contacted by "my salesman" and that I had not in any way meant to cause such an uproar as to have "my salesman" contact me in such a brusk manner. He then asked me to copy and paste him the above message and said he would see to it that I wouldn't be harassed by "my salesman" again and that any further information about my "Spanking brand not so new truck" would be handled by him. Well all of this happened between the 15th and 24th of November it's now the 26th of November and I still haven't heard anything about my vehicle and tomorrow is my birthday and day off so I'm SURE, like every day off since the 15th of November I will be eyebrows deep in nonsense with Reed Nissan Orlando. More

Great sales customer service Jay provides great sales customer service. He really helped us out to changed our cars. Seems like an excellent person. Speaks Spanish and English. Th Jay provides great sales customer service. He really helped us out to changed our cars. Seems like an excellent person. Speaks Spanish and English. Thank you !! More

No disclosure I owned a Nisan and I purchase oil service witb tht warranty. At my last service , I wasn’t informed that my warranty expired and they basically did t I owned a Nisan and I purchase oil service witb tht warranty. At my last service , I wasn’t informed that my warranty expired and they basically did the oil change and charge me for it before informing me if the price it will cost me. I could have driven another 2000 miles with the oil I had last had they told me, or made the decision to go elswewhere. I thought that was very under handed from the service department to not let the customer make an informed decision by disclosing all the facts. More

Very bad experience very bad experience in nissan colonial, in the purchase of a car I did not finish the purchase and they have not returned the money of down payment very bad experience in nissan colonial, in the purchase of a car I did not finish the purchase and they have not returned the money of down payment More

Unsatisfied customer I've been a customer for 10 years and yesterday I had one of the worst experiences in all the years I've been dealing with Nissan. I went in to servic I've been a customer for 10 years and yesterday I had one of the worst experiences in all the years I've been dealing with Nissan. I went in to service an on going problem and wanted to get out of my Nissan Murano (2016) because of the issues I've been having from the day I purchased this vehicle. Not only was i told that it would cost me ONE HUNDRED DOLLARS MORE a month, but I was disrespected by Sale Manager Jay Vasquez. When I mentioned to him that it's not my fault the car is defected and I didn't think I should have to pay more money for a replacement vehicle. He told me that they are there to sell cars not keep them on the lot. This behavior is unacceptable and very unprofessional. I believe if I was another race the treatment would've been completely different. #unappreciatedcustomer More

Great Experience Jay was super attentintive and helpful through the whole process. He greeted us and had us test driving within 5 minutes. Would definitely recommend t Jay was super attentintive and helpful through the whole process. He greeted us and had us test driving within 5 minutes. Would definitely recommend to friends and family. More

Top Notch experience- Jay Gonell Jay Gonell was awesome. We were greeted in the parking lot as we drove in. He basically rolled out the red carpet. We’d visited two other dealers prio Jay Gonell was awesome. We were greeted in the parking lot as we drove in. He basically rolled out the red carpet. We’d visited two other dealers prior to coming to Reed, however the experience provided by Jay was top notch and ultimately helped to make the decision of purchasing at Reed! More

Rady Experience ever This was the most easiest and relaxing car purchase in my life time of ever purchasing a vechike. Jay Gonell made it relaxing and comfortable and str This was the most easiest and relaxing car purchase in my life time of ever purchasing a vechike. Jay Gonell made it relaxing and comfortable and straight to the point. I m solely glad I made this decision with Jay Gonelk. And I will refer him to friends and family as the place to shop and the guy to go to he makes it comfortable not a nightmare of car buying. This is my 5th Nissan ownership. More

Horable Service all around I was pushed into a car when I was looking for a Truck. One day after I have my car I see damage to the body that was missed when we where buying the I was pushed into a car when I was looking for a Truck. One day after I have my car I see damage to the body that was missed when we where buying the car at Night and in the Rain. I was given a hard time about fixing the body damage. Then two week from that day my Brand New 2017 Sentra has all Four door gaskets fall off and I have major water damage in my car. I have to fight with the service department to fix my car, And I was dismissed about my transmission concerns. It took the dealer two week to fix my car and I had to complain to a manger about replacing the carpet in my brand new car and clean out the MOLD. Just when I thought it was all over the drivers side door handle falls OFF, and my BRAND NEW CAR once again has a major leak!!! This time it takes almost THREE WEEKS to fix the problem with the windshield. When I go to pick up my car NO ONE SAW that my car was DAMAGED on BOTH SIDES of my car from the lift. The Man in the service department told me to go home and come back in three weeks to get it fixed because they a behind. OMG are you kidding me. This dealership is horrible. No one has tried to make this right for us. I have had to go to corporate about this Problem. DONT GO TO REED NISSAN!!!! More