Reed Nissan Clermont - Service Center

On June 10th I took my car in for an oil change as I have for the last year and a half. the service lady told me that my oil change was not covered. She also said that “I suppose they didn’t tell you that wh for the last year and a half. the service lady told me that my oil change was not covered. She also said that “I suppose they didn’t tell you that when you called” and she said “the sales department needs to stop telling people that the extended warranty covers all oil changes.” When we bought the car the sales manager said “you’re gonna pay for oil changes anyway so this is a no brainer.” My vehicle is still under warranty until February 2022. Needless to say I will not be bringing my car back to reed Nissan for an oil change. More

Damion Johnson was great with no pressure really assisted with our needs A+ from us! Happy we went to Reed Nissan Clermont and got a great deal with our needs A+ from us! Happy we went to Reed Nissan Clermont and got a great deal More

Fantastic!! Great service. I was assisted by Jay Gonnell from service department. Ended up purchasing a vehicle from him, an Altima. Very happy with my purchase a Great service. I was assisted by Jay Gonnell from service department. Ended up purchasing a vehicle from him, an Altima. Very happy with my purchase and would definitely contact Jay again! More

It’s a great service received here at the dealership by jay from the service! Ask for jay to help you with you buying a car received here at the dealership by jay from the service! Ask for jay to help you with you buying a car More

great experience would definitely recommend going to Reed Nissan if you need to purchase a car. I recommend asking for Jay, he is top notch and extremely helpful! would definitely recommend going to Reed Nissan if you need to purchase a car. I recommend asking for Jay, he is top notch and extremely helpful! More

High standard dealership Kyle G. was really informative and detailed oriented: I ended up buy my lease and staying with the Nissan family. I will recommend anyone to reed Kyle G. was really informative and detailed oriented: I ended up buy my lease and staying with the Nissan family. I will recommend anyone to reed. More

Awesome experience! We were offered an opportunity to trade in our car and get a new vehicle and not spend so much on repairs. Collin Sullivan is the man!!! We were offered an opportunity to trade in our car and get a new vehicle and not spend so much on repairs. Collin Sullivan is the man!!! More

Ongoing poor service experiences. Ongoing grease and now water left in car upon pickup. Pricing issues ongoing and overall lack of concern for detail. Consumer beware. Very behind lo Ongoing grease and now water left in car upon pickup. Pricing issues ongoing and overall lack of concern for detail. Consumer beware. Very behind local dealers in the service experience. More

All I wanted was a simple oil change and tire rotation I never thought that a simple oil change and tire rotation at the service center would lead to one of the most terrifying driving experiences I’ve eve I never thought that a simple oil change and tire rotation at the service center would lead to one of the most terrifying driving experiences I’ve ever had! On the way home after leaving the dealership (a couple of miles), the front tire FLEW OFF, narrowly missing a head-on collision into oncoming vehicles! Also, I nearly lost control when the front end crashed down, and also was close to a head-on crash, before managing to get the car off the roadway. Initially, after returning to the dealership to report what happened the customer service rep was very concerned and stated after checking the "recording" they could see the technician failed to tighten the lug nuts which of course lead to the wheel flying off. They stated they fired the technician and we're going to take care of this, even saying they would possibly provide us with a brand new vehicle due to the fact the van was itself, brand new. They said they would contact us in the next couple of days. (Which they did not.) However, after the "higher-ups" started getting involved, their tone changes and thus starts all the "legal" jargon and backpedaling. But this is where it gets absolutely infuriating. The General Manager had the absolute nerve to state, "Of course, none of us were with your client after they took delivery of the van, so I am not sure there would be 100% proof we would be at fault." "I am not insinuating your client did this, but there are multiple cases to where customers have rigged vehicles after delivery to try and get something for free, or to unwind out of a deal." REALLY??? You're not insinuating? Actually, you ARE insinuating, and now insulting me! Further to get out of fault and to minimize the possible severity of what could have happened, he even linked to a "Reddit thread" showing how common it is for dealerships to not tighten down lug nuts. Is that supposed to make me feel better??? Actually, it EMPHASIZES my point!! Suppose I got on the turnpike instead of a back road? Suppose I was going 70 mph when my tire flew off into on-coming traffic in the opposite lane on the turnpike?? The fact that it is common is supposed to make me and my family feel better if I or someone else DIED due to something like this? So now that all the backpedaling has started, they are trying to get ME to have my insurance to pay for it, but they could, "reimburse" me. WHAT A DEAL! My monthly insurance premiums get to skyrocket, while they cover "cost", plus, I no longer have a new vehicle so I take a hit on the resale. No thanks. I can only state it was the worse service experience I’ve ever had!! STAY AWAY!! More

Bad Service Well I been doing my service work since 2016 this is our second vehicle. Always had good service but yesterday down right suck!!!! Nick the service ad Well I been doing my service work since 2016 this is our second vehicle. Always had good service but yesterday down right suck!!!! Nick the service advisor got throw under the bus!!! I went there to have a tire repair lof and tire rotation and brake assist reprogram. I told Jonathan if you don’t have time I’ll come back another day because we didn’t want to sit there to wait . We had other things to do. But I was told that we could do everything in 2 hrs !!!! Well for one that didn’t happen . Now I’m happy they replace the tire bc I have the road hazard plan , the lof was done . But now no brake assist reprogram and no tire rotation. I was told the tires didn’t need to be rotated because they where wearing evenly . Ok well I own a Body shop for 25 years and that the first I every heard that !!!! Rotation makes them wear evenly. So I guess it was a excuse for not doing it . Top it all off Jonathan threw the service advisor under the bus !!!! Never communicate it with him or what had to be done More