Reed Nissan Clermont

Reasonable purchase tanked by ridiculous extra charge I had an experience at your dealership on Monday, March 28, that I want to share with you. First of all, the salesperson I worked with, Flor Rivera, w I had an experience at your dealership on Monday, March 28, that I want to share with you. First of all, the salesperson I worked with, Flor Rivera, was very kind and very accommodating. I would work with him again. I came to your dealership interested in a Versa, but I also became interested in the 2015 Kia Soul (Stock # T26443A). Flor told me that the Versa was $11,400 and the Kia Soul was $11,500. So, we test drove both. After that, I decided I wanted to talk pricing about the Kia Soul. When we got to the table, I was told that the $11,500 price I was quoted did not include an extra $500 for the racing stripe that was added to the car. I was also told that declining financing would add a $1000 charge to the bill. I didn't want financing because I don't like taking on debt. However, I conceded to financing the vehicle to avoid this $1000 charge. After a little bit of back-and-forth, I asked for a final 'out the door' price of $13,500. Reduction in tag fees (since I’d transfer my existing tags myself), elimination of the ‘no financing’ $1000 charge, and removal of the racing stripe charge got us to $13,521.30. Keep in mind, this never included any reduction in the purchase price of the vehicle. The purchase stayed at $11,500. This was acceptable to me and I was ready to move forward. After a few minutes, Flor stated that 'his boss' (I'll assume this is the Sales Manager) was fighting Flor on the racing stripe charge. I inform Flor that this $13,521.30 is my absolute limit. Another round with the Sales Manager and Flor informed me that the racing stripe charge can be reduced to $399, bringing the overall total to $14,019. Flor asked several questions to see if I was willing to pay a lower charge for the racing stripe. My response was 'no' and we walked away from the sale. We walked away because it seemed kind of ridiculous that your dealership would be so stubborn about a $500 racing stripe charge that was a hidden charge revealed later, not part of the original price quoted. When we were in our car and ready to drive away, Flor flagged us down and told us that the Sales Manager told him that their storage lot in Orlando has the exact same car but was purchase by your dealership for less that the vehicle we test drove. Flor assured me that I can have this other Kia Soul for $13,521.30. We agreed to get dinner (since it was 7:30) while Flor drove to Orlando to get the car. When we came back an hour later, Flor told us that the other Kia Soul was gone and that the Sales Manager (after having us wait around an extra hour) still won't agree to the $13,521.30 price for the Kia Soul we test drove. We were at an impasse again. I shook Flor's hand and left your dealership with no desire to return. 5 hours of my time and 3 hours of Flor's time was wasted because a Sales Manager insisted I pay for a $500 racing stripe. A Sales Manager kept a salesman off the floor for nearly 2 hours because a $500 racing stripe was that important. I don't think I can emphasize this enough: a Sales Manager allowed a sale at the end of the month to fall apart over $500. More

Excellent service overall! Manolo and Amine did a phenomenal job helping me to buy a new car! So quick, very professional and easy! Love my car! I highly recommend purchasing yo Manolo and Amine did a phenomenal job helping me to buy a new car! So quick, very professional and easy! Love my car! I highly recommend purchasing your car at Reed! More

Finance Managers will lie on the warranty coverage Bought a car here 2015 Nissan Murano and Tony Shouman told me that the warranty is for 8 years. When I check with Nissan Consumer Affairs, I only have Bought a car here 2015 Nissan Murano and Tony Shouman told me that the warranty is for 8 years. When I check with Nissan Consumer Affairs, I only have 3 years maintenance and 5 years warranty. They will trick you to buy warranty and lie about it so you can pay more. I asked for a refund after cancelling it on before the 30 days. Tony made excuses and it took 8 months for it to be cancelled and they only refunded 84% when nissan warranty clearly mention that it should be 100% if cancelled within 30 days.Shame on this dealership and shame on the owner and Aaron Gleason for having employees who cheat the very community they help. Imagine just $2000 you will lose a customer and more bad reviews. More

Issue Resolved? Bob has called issue should be resolved--hopefully. Too bad Andy is gone. Not yet resolved, but I am hopeful. Going back on Tuesday--hopeful Bob has called issue should be resolved--hopefully. Too bad Andy is gone. Not yet resolved, but I am hopeful. Going back on Tuesday--hopeful More

Great sales I went in after going to several dealerships, and Manolo was very helpful and courteous. He went out of his way to find the right vehicle with the rig I went in after going to several dealerships, and Manolo was very helpful and courteous. He went out of his way to find the right vehicle with the right options for what I wanted. More

Got screwed buying a used car! BUYER BEWARE! Don't expect that the price that they advertise or even give you in writing will be the actual price that you'll pay on a used car. They BUYER BEWARE! Don't expect that the price that they advertise or even give you in writing will be the actual price that you'll pay on a used car. They will jack it up by at least a few grand over what you've been told. My parents were held captive until they paid the higher price and the dealership didn't flinch at screwing them even though we were considering buying a car there as well. We were dealing directly with a sales manager so I wouldn't trust any of the sales team. Bad business that gives Nissan a bad name. Go to any other dealer! More

Go see Joe G!!!! The most comfortable car buying experience ever took place with Joe G! He is friendly, hard working, relatable, and goes the extra mile for his custom The most comfortable car buying experience ever took place with Joe G! He is friendly, hard working, relatable, and goes the extra mile for his customers. Thanks to him I have the EXACT car that I wanted......2017 Red Nissan Maxima! (with black interior) Go see Joe G! More

Excellent buying experience Mike J was excellent when I purchased my vehicle from Reed Nissan in Clermont earlier this month. He was so professional, helpful and attentive it mad Mike J was excellent when I purchased my vehicle from Reed Nissan in Clermont earlier this month. He was so professional, helpful and attentive it made the car buying experience a smooth and painless one. I was super impatient and just wanted to hurry up and get out of there and he did everything he could to expedite the process and make sure I got everything I wanted. Thanks Mike! I would definitely recommend this dealership to my family and friends. More

Professional Sales Person We would like to thank Joe Grasso for a smooth and agreeable process in buying our 2017 Nissan Pathfinder. He was very professional, well knowledgeabl We would like to thank Joe Grasso for a smooth and agreeable process in buying our 2017 Nissan Pathfinder. He was very professional, well knowledgeable with an exceptional great and beautiful personality. I would not hesitate in recommending family members and friends to Joe Grasso. Keep selling cars. Your are the best! More