Reed Nissan Clermont

I went there on a monday and bought a used car and i was told everything was checked mechanically, obviously had a few cosmetic problems BUT i only cared about the mechanic portion since it would be my firs told everything was checked mechanically, obviously had a few cosmetic problems BUT i only cared about the mechanic portion since it would be my first car. The day right after i go back in because my car starts jerking and i already have a feeling that there is something wrong, everyone tells me that oh it’s not that serious, they brush me off and tell me I need to speak to the Used car Manager so i leave ( they tell me he would be there wednesday). I go wednesday and he’s not there they still brush me off and tell me he’s here on thursday. On thursday I go and he’s not there. Everyone tells me it’s not that bad so I go to a honda dealership to actually see what’s wrong, they said the transmission fluid is leaking and there was a plug that wasn’t plugged into the engine. This obviously is very dangerous and is something that they would’ve avoided if they in fact did check the car in the first place. I was told by a service person that it only had a safety check but not the thorough check.Im like okay I understand but I want my money back because I bought a car from a dealership so that way I can be sure that I am getting my moneys worth because dealerships are supposed to check the car completely BEFORE selling it. The service team at Nissan Told me i need a new transmission. Obviously it wasn’t. WHY WASNT THE TRANSMISSION GOOD IF EVERYTHING WAS SUPPOSEDLY CHECKED. They told me that he would be there saturday. I went in today ( SATURDAY) and finally saw the used car manager, they told me I need to use the warranty and if something can’t be fixed then they will try to give me a refund. However, i was there ALL week and I also live an hour away from this dealership so Obviously took 10 Hours travel time in total to go back and forth. I now need to wait to see if they can fix my car or if they can give me my down payment back. Some employees were horrible. My sales person, finance person, and the used car sales manager were all RESPECTFUL and very nice and understanding. Others were very rude and had nasty attitudes. I’m a first time financer with questions. Obviously a sales person job is to sell BUT also accommodate and answer any questions someone may have about their vehicle. That wasn’t done for me i was just brushed off and still am with the same outcome. I don’t recommend to buy any used vehicles or maybe even new vehicles there . A lady had gone in yelling because the AC didn’t work in her brand new car right after I was leaving. This dealership clearly doesn’t care about its clientele. 0/5 STARS. I hope that they learn that they shouldn’t buy cars from other brands OR even their own brand if they won’t try to fix it fully or even try to inform the client of the downsides to it. I now have a used car with a bad transmission and it’s only day 5🙄 so quick to sell but never quick to solve their problem after it’s been sold. Also, the sale price of the car was $9,700, I put a down payment of $3000, i’m financing for 72 months WITH A 26% APR😡 BUT i’m financing $12000😑 this makes NO sense at all. RUDE EMPLOYEES AND LEADERSHIP: ANTHONY BELTRAN ( needs to learn how to speak to clients and learn that he can’t yell at clients and talk to them like he’s a higher up) LEISHIA GARCIA ( needs to stop brushing off peoples concerns, as a manager prioritizing concerns should be one of their skills) Employee, service advisor, and Leadership I RECOMMEND: COLIN SULLIVAN TONY SHOUMAN EDWIN GONZALEZ FRANCISCO CARIAS ALL OF THESE 4 ABOVE were extremely helpful and spoke to me in a calmly matter. More

Reed Nissan in Clermont is the best dealership in the states Rahaf and Ley are the best states Rahaf and Ley are the best More

AHMAD HAMDAN WENT ON AND BEYOND TO GIVE ME A GOOD Deal very happy car very happy car More

Just bought a Nissan juke last week and within 3 days the service engine light came on. Service told me there’s nothing they can do and have to pay 200 dollar diagnostic fee. Save yourself the trouble and bu service engine light came on. Service told me there’s nothing they can do and have to pay 200 dollar diagnostic fee. Save yourself the trouble and buy a vehicle somewhere else. More

THEY ARE CROOKS AND CAN’t BE TRUSTED. I WOULD HAVE GIVEN THEM A ZERO - (0) BUT THERE WAS NO OPTION. Bought used 2019 Altima in 2021 that had 750 miles on it. Just took in for 2’nd oil I WOULD HAVE GIVEN THEM A ZERO - (0) BUT THERE WAS NO OPTION. Bought used 2019 Altima in 2021 that had 750 miles on it. Just took in for 2’nd oil change - has 9,000 miles and they said I need to: 1. Replace back brakes for $299.96 Nissan recommends new breaks between 30,000 to 70,000 miles 2. Flush brake lines - 189.95 Nissan recommends 20,000 3 Replace 2 filters for ~$125.00 When I bought the car a paid over $2,000 for an extended 5 years warranty which they said would cover everything. Ha Ha - it covers oil change and tire rotation. Of course they don’t give you a copy of the documents, everything is on a memory stick. After printing out and reading the warranty, it covers almost nothing. THEY ARE A BUNCH OF CROOKS. WHEN THEY CALLED FOR A FOLLOW UP WE TOLD THEM SO AND THAT THE 5 YEAR WARRANTY DOESN’T COVER ANYTHING. THEIR SUGGESTION WAS TO COME IN AND TRADE IT IN ON A NEW CAR THAT REALLY HAS A TRUE WARRANTY. More

They sold me 2019 sentra with 28,00 miles and warranty and all sorts of other stuff, yet every time I have a issue they submit a claim and and say it's not covered under warranty even though I'm always th and all sorts of other stuff, yet every time I have a issue they submit a claim and and say it's not covered under warranty even though I'm always there for routine check up and maintenance on vehicle!? Absolute scam fhey run there! More

Do not buy a car from this group of criminals. They sold my 85 year old mother (who is on hospice with end stage emphysema and dementia) a 2020 Chevrolet Spark with 50k miles on it for $16k. (BRAN They sold my 85 year old mother (who is on hospice with end stage emphysema and dementia) a 2020 Chevrolet Spark with 50k miles on it for $16k. (BRAND NEW FULL RETAIL PRICE!!!) Then charged her another $2944 for a warranty plan and another $1056 for a GAP plan. Then they got her to finance it with Ally Financial at 20% APR. She receives $1371/month SSI and her car payment is almost $500. They have her paying $38,800 for a $12,500 car. You are literally around her for 18 seconds and you can see she's out of her mind and very sick. My husband tried to resolve the matter by phone, as we live over 1000 miles away. Initially, they would not put anyone in management on the line. They quit answering our calls all together - so we had to call from a different phone number to get them to answer at all, then demand not to be put on black hole hold indefinitely. They had some rude individual named Rahaf get on and tell us they won't even speak to us until we present our Power Of Attorney in person. We have already filed a elder fraud complaint against Jordan Graham, the salesperson, with the state of FL. I don't know how these people sleep at night. They are desperate to sell and squeeze as much as they can from anyone who is vulnerable. Stay away. More

Don’t shop here. I just bought a 2016 Kia Soul from here yesterday and with an open recall from 2019 on it. When I asked about inspections and the recall showing on t I just bought a 2016 Kia Soul from here yesterday and with an open recall from 2019 on it. When I asked about inspections and the recall showing on the carfax. I was told the car has been completely inspected and the recall been taken care of. My insurance company says it’s still open recall. I’ve called now 3 times and been cold transferred to voicemails with no sales manger answering. The 4th call Valarie or someone hung up on me. Stay away from Reed Nissan of Clermont. More

I just want to follow up on this the service Reed Nissan has provided. I bought a vehicle on Janunary 07, 2023 and they have still have failed to transfer the vehicle. The dealership stated they did not has provided. I bought a vehicle on Janunary 07, 2023 and they have still have failed to transfer the vehicle. The dealership stated they did not have an insurance card for the vehicle. That was provided on the day of purchase. In addition they stated my wife's operators license was expired. Like I say this vehicle was purchased 01/07/2023. The wife's operator's license did expire on 01/23/2023 and was updated before that date. All I am. is saying is Reed Nissan did nothing with the paperwork for a month and failed to notify us of any problems with the paperwork. We did contact the Reed Nissan on 02/06/2023 and spoke to Frankie and stated the department that handles the paperwork does not speak to the public. Frankie was right and would not allow us to speak to the paperwork department. Frankie was nice enough to send us an updated dealer tag because ours was expired. If Reed Nissan had any customer service they would have overnighted the paperwork to the courthouse so we could have the vehicle transferred in our name. Reed Nissan has very poor customer service and I am still waiting for them to send the paperwork to transfer my vehicle. More