Reed Nissan Clermont

Went in for service and was greeted quickly by Jose. The overall experience was good. The overall experience was good. More

Hasna helped me in purchasing my two (2) vehicles. She was amazing, professional through the entire process. She got to meet my family etc.I will recommend Hasna to any buyer at Reed Nissan of Clermo She was amazing, professional through the entire process. She got to meet my family etc.I will recommend Hasna to any buyer at Reed Nissan of Clermont. More

Hasna has been a very good asset here at Reed Nissan. She sold me two (2 ) vehicles. I had a great time through out the process. I will recommend Hasna to any buyer. She sold me two (2 ) vehicles. I had a great time through out the process. I will recommend Hasna to any buyer. More

Forget about the excitement of purchasing/leasing a new car. Forget about the initial "wow" factor. New car smell? We love it. But it fades. Think about the bigger picture.1,311 miles into my lease, I need car. Forget about the initial "wow" factor. New car smell? We love it. But it fades. Think about the bigger picture.1,311 miles into my lease, I needed a wheel alignment. Just over 12,000 miles into the lease, I needed another one. The picture is what my front passenger tire looked like at this point. After the second one, I left the dealership (picked it up after work when service department was closed / stopped taking customers for the day) and noticed my steering wheel was sitting off center. Mind you, I had the wheel alignment done after I had to pay $300 out of my own pocket for tires. I took the car back and the Service advisor I spoke with told me they'd have to perform ANOTHER wheel alignment. That makes 3. Their answer to the answer to my problem? - I either hit a pothole or hit a curb (I have not). I've been driving for 16 years... Never had issues like this. Clearly, something is wrong with the vehicle. THREE wheel alignments over the span of 18 months? Needless to say, they just weren't helpful, gave generic answers, and.... surprise, surprise - did not do right by the customer. Side note, I originally went to this dealership to look at cars and they were beyond terrible. Ended up leasing it elsewhere. The only reason I've gone to Reed in Clermont is because I can walk to the dealership from where I live. All about convenience, right? They're terrible. Stay away from this dealership and stay away from Nissan at all costs. Overpriced, poorly manufactured, undependable. Side note, separate from the 2 times I've gotten wheel alignments done by them, there were 2 other times I've gone there and wasted my time because they couldn't service me. First time they told me the wheel alignment machine was down and they would give me a call once it was working again. I called xx and went back VERY shortly after I left.. Machine was working and they didn't contact me. Second time I was turned away, I waited at the dealership for an hour and a half before they basically told me hey, we're too backed up, can't get to the car today. "You didn't have an appointment" doesn't apply here. I called for one and one of the service advisors told me they don't necessarily operate around appointments. Bring the car in, you might have to wait but we'll take care of it was the response I was given. More

I took my car in for a tune up and oil change last Wednesday My check engine light came on and my engine shook like crazy on the way home from dealer ship. I looked under the hood, my engine cover Wednesday My check engine light came on and my engine shook like crazy on the way home from dealer ship. I looked under the hood, my engine cover was replaced with some other car engine cover. My serpentine belt was off centered on the alternator. Car was not doing that before taking it in for the tune up and oil change. will not purchase Nissan from that Nissan dealer ship because of service dept. More

Had a great experience buying our new Nissan. Staff was all courteous and friendly and worked with us to get a great deal. Our salesperson was Hasnae and we enjoyed dealing with her. She was prof Staff was all courteous and friendly and worked with us to get a great deal. Our salesperson was Hasnae and we enjoyed dealing with her. She was professional, knowledgeable, fun and very helpful with all our needs. Thank you to everyone who made our purchase such a success and we will recommend to anyone who we know that is looking to purchase a vehicle! More

Hasnae was exceptional and knowledgeable about their Nissan product. She was intelligent and showed genuine interest in helping us choose the best vehicle as well as worked with our budget and need. The Nissan product. She was intelligent and showed genuine interest in helping us choose the best vehicle as well as worked with our budget and need. The whole team exhibited professionalism as we went through the process that lead to us driving off the lot in a brand new 2024 Nissan Sentra! If you're looking to buy a Nissan, Reed Nissan is highly recommend. See Hasnae who was absolutely wonderful. 5 stars to her and 5 stars to that team! More

Recently (late July 2024) visited the service department at this Nissan dealership & was disappointed in the waiting room area compared to other dealerships. It seemed to be 3rd rate where other dealership at this Nissan dealership & was disappointed in the waiting room area compared to other dealerships. It seemed to be 3rd rate where other dealerships service department waiting room treat their customers like future purchasers of new cars. In this waiting room they only had coffee & water free for customers. Others offer a lot more and they're significantly more appealing & comfortable for us. It is apparent this area wasn't given much though on creativity and in desperate need of redesigning. I also was disappointment that their charge for a diagnostic was north of $200.00 & I walked away feeling like I was robbed! I visited a Toyota dealership new this dealership last year for my Lexus & the cost of the repair was very high & I chose not to do the work & their service advisor said no charge for the diagnostic. In this economy we're living in it's always nice to know some dealership understand and do the right thing! Not this dealership! I will not be returning here and recommend others to look at other dealerships that are more customer focused. I'm in senior management position for over 20 years & I've always said to my employees if your days starts at 7:30 am & you arrive near 7:30 "You're Late"! I arrived at this dealership @ 7am for a 7:30 appointment & noticed lots of their mechanics arrived after 7:25...not good! Maybe it's a reflection of their management but not good! Other dealerships I've been to the employees are there at least 15 minutes early! The only positive was the Service Advisor was professional. However, when I asked another service advisor where my car was 30 minutes after my car was taken she (young lady) replied with an attitude kind of like she was perturbed I even asked - not good! More

This 5 stars goes to Advisor Jose Leon, you represent the commitment and dedication regarding attention to the clients who are going to receive a service. I congratulate you for the award you received since commitment and dedication regarding attention to the clients who are going to receive a service. I congratulate you for the award you received since you deserve it according to the service I received. The experience has been different and I understand that the other colleagues in the Service, I do not doubt that they also have the commitment and dedication. More

Poorest run dealership ever. Scott was the worst FIRST CONTACT for them as well. Very negative and full of what isn't covered and what I'd need to pay to get anything done. If Scott was the worst FIRST CONTACT for them as well. Very negative and full of what isn't covered and what I'd need to pay to get anything done. If you are considering this place DONT. Response from a manager said he was going to get with me. He never did. I Amat Jenkins Nissan in Leesburg. Such a night and day difference. Very professional, went over my "bumper to bumper warranty and what it actually covers. Again I SAY DO NOT GIVE REED YOUR BUSINESS More