Reed-Lallier Chevrolet - Service Center

My car now has more problems than before and the original problem has yet to be completely fixed. This dealer wants to charge me $60 every time they look at my car for the problem they were supposed to fix i problem has yet to be completely fixed. This dealer wants to charge me $60 every time they look at my car for the problem they were supposed to fix in the first place and it seems like every time I bring the car in for them to look at the problems get worse or my car starts doing things that it didn't do before I brought it back in! All I keep getting is the "run around" and someone different to talk to that tries to explain my cars problem to me like i'm completely ignorant when it comes to what's wrong with my car and what it needs to be fixed...I of course have done my research and know fully well what it would take to fix my car and just would like this dealer to fix my car as i've already paid them around $800 for a repair that I was told would be just under $400. I have since taken my car to a different mechanic for a FREE second opinion and was told Reed Lallier basically doesn't want to stand behind their "work" or "commitment to customer satisfaction"...and NO Reed Lallier I do not want to buy a new car from you nor will you ever touch my car again. There's nothing wrong with driving a used car. Do you not stand behind the very product you are trying to "sell me on" again? NO THANKS! More

On November 9th, my truck would not start. I was at a local car wash when Mr. Quinn pulled in and I asked him if he would assist me. He was incredibly helpful in jumping the battery but then also offere local car wash when Mr. Quinn pulled in and I asked him if he would assist me. He was incredibly helpful in jumping the battery but then also offered to have my truck (which was not a Chevrolet) looked over by his service department. Once I pulled in, Ms. Graham was already waiting for me with a smile. She then immediately had my truck looked over by their very fast and efficient service staff. Ms. Craig explained what my options were to repair my truck in a very kind and tremendously respectful manner. I cannot say enough good things about the people that helped me that day. They made what could have been a very bad day... a very blessed one. Thank you. More

Anytime I have been to the Service Department they have gone above and beyond in trying to resolve any issue whether large or small, on 1 occasion the car had been detailed. Great job and kudos to the Ser gone above and beyond in trying to resolve any issue whether large or small, on 1 occasion the car had been detailed. Great job and kudos to the Service Team. I would highly suggest this team to anyone with a General Motors product. More

I was there for a safety inspection. They took the car, I sat for 2 hours. Then someone came me the car failed. It needed a serpentine belt so they said, but I was not shown any proof. It would cost almost $ sat for 2 hours. Then someone came me the car failed. It needed a serpentine belt so they said, but I was not shown any proof. It would cost almost $300 to repair. I declined. When Mr. Wallace returned with my car, he wouldn't even look at me. When I got in my car there was a panel underneath the glove box dangling by some wires. I told the cashier. The car was taken somewhere again and when it came back, it was still the same. He still did not have the nerve to tell me to my face. The cashier told me he said he didn't do that, it was already like that! WRONG ANSWER!!!! HE STRAIGHT LIED! It was not like that. I left mad as xxxx and I'm still mad. They had the nerve to charge me $12.75. More

I was in town visiting a family member stationed at Ft. Bragg and my vehicle started making a noise. Being unfamiliar with the area - I took it to the Sears for inspection. They performed some work on it Bragg and my vehicle started making a noise. Being unfamiliar with the area - I took it to the Sears for inspection. They performed some work on it but then I had an additional problem that arose. Sears was unable to handle the repair and referred me to Reed-Lallier. Heather took the time to listen to my problem and worked quickly to diagnosis it. She then explained the problem and they worked quickly to rectify it. I had a 7 hour drive home and wanted to take no chances with the repair. If I were a resident of the area I would definately use them again. My vehicle is fine and am sorry I did not know about them prior to my Sears visit! Thank you!!!!!! More

We purchased 2 vehicles from Reed Lallier a year ago. Last night we had a problem with the ignition and the car would not turn off. I called Reed Lallier to see if anybody could help us out. Mr Barco tol Last night we had a problem with the ignition and the car would not turn off. I called Reed Lallier to see if anybody could help us out. Mr Barco told me to bring the car in and he will take care of us. My wife and I drove to the dealership around 8:30 in the evening and Mr Barco did not waste anytime taking care of us. I feel that Mr Barco went above and beyond his duties as a Sales Manager in ensuring that we were squared away. The service and professionalism that Mr Barco showed last night should not go without praise. From the initial sales, to follow-ups, to service, Reed Lallier truly cares about their customers. I say thank you to all and a salute to Mr Barco for everything that I know he didnt have to do, but chose to do it anyway. David D More

When my truck was involved in an accident a few weeks ago I knew that it would be going to Reed-Lallier. I know several body men up there and knew that the work was quality and it was. When it was time for i I knew that it would be going to Reed-Lallier. I know several body men up there and knew that the work was quality and it was. When it was time for it to go to service it became a nightmare. It is currently up there now and has been for over a month. The first time I was able to get my truck from service it was a mess. When it was time for them to replace my balljoint I specifically told them that they can not use a stock ball joint because I have a fabteck suspension lift. Obviously they didnt care because they installed it anyways and it had collapsed on me before I even made it home. As I was driving it away I realized that my brakes had been barely bleed and there was tons of air in them, the alignment was either halfway done or not done at all and to top it off the pins were not put back in my caliper so they began to seperate as I was driving down the road. When I went to confront them about it the service advisor told me that she didnt know what to tell me that I should talk to the body shop. The body had nothing to do with why her techs did a horrific job on my truck. Thank god for the body manager Nick. When I went to him he apologized several times even though it wasnt his fault. He immediantly went to ordering the parts that were supposed to be installed on my truck and he put me into a loaner car. He is truely a professional and dedicated to customer service. My truck will never see the Reed-Lallier service shop ever again. More

My 2004 chevy corvette goes in for regular service but does not get returned to me in the same condition as it went in. All I was supposed to get was an oil change but what I received was a wrecked vette. does not get returned to me in the same condition as it went in. All I was supposed to get was an oil change but what I received was a wrecked vette. The bottom rocker pannels were ripped off, bottom passenger fender broke off. I was calm because I was told that it was in the best hands a damaged corvette could be in, repair would not be a worry. I was given a loaner chevy malibu to drive which broke down leaving the dealership to be given another malibu that wasnt in much better shape. Weeks and weeks go by with me getting nothing but excuses from the paint n body shop. Month and a half later or so, Im told it was a lengthly process because a vette is such a difficult car to work on. Its so difficult infact that my windsheild busted with the installation of my rocker which is connected to the fender, which is connected to the.....etc. Today I now have a vette with troubled or gaped doors, fenders missing screws, ratteling window, and paint overspray in the fenders and engine compartment. REED-LALLIER CHEVROLET has the worst quality of work to repair a car I have ever seen. It makes a person wonder about their used car selection and what short cuts were made to prepare them for sale. Customer service was just as bad, I would get a call telling me the car is ready for pickup, to only show up and told there is a mistake. The business and the people there are confused and lost. My overall experience was terrible, save yourself and carry your business to another dealer. I have the car n paperwork to prove this is the truth! More

From the time I walked in the door I was greeted with a smile and a friendly attitude. Judy was very helpful in every way possible. I did not purchase my Tahoe from this dealership but you would never have smile and a friendly attitude. Judy was very helpful in every way possible. I did not purchase my Tahoe from this dealership but you would never have known this by the way I was treated. She gave me a complete breakdown of what was going to be done, how much it would cost, when it would be ready, and gave me her card in case I needed to call her. I will definitely consider Reed Lalier when it comes time to buy another new car, More