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Reed-Lallier Chevrolet - Service Center

Fayetteville, NC

3.7
73 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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73 Reviews of Reed-Lallier Chevrolet - Service Center

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April 13, 2013

I was treated as a VIP when I needed something as simple as a rear window wiper blade. Mr Ted Rabens in the Parts Dept of Reed-Lallier Chevrolet went the extra mile to see to it that my part was received o More

by beadacious1221
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Rabens
Apr 18, 2013 -

Reed-Lallier Chevrolet responded

We strive to provide the best customer service on a daily basis and stories like this remind me that we do a pretty good job of it. I am so glad we were able to get you the part in a timely manner and communicated with you thoroughly. We look forward to being of service to you in the future and if you need anything in the meantime please don't hesitate to call. Sincerely, John Quinn General Manager

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April 04, 2013

The service rep who wrote me up was fast and too the point. The service performed the changing of the belts and locating a short in my wiring was done very fast. I'am pleased with the speed of repa More

by Dpenix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service write up lady
Apr 18, 2013 -

Reed-Lallier Chevrolet responded

I am so glad we were able to meet and exceed your expectations with our service department. We hope to always be your choice for service needs in the future. Please let me know if I can be of any assistance in the meantime. Sincerely, John Quinn General Manager

October 05, 2012

I have a 2010 Equinox and it neeeded a complete engine replacement due to internal engine warranty issues. the entire process was exceptional! Catherine and Robie (service techs)took care of evrythi More

by douglas2010
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Catherine and Robie
Oct 24, 2012 -

Reed-Lallier Chevrolet responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. Visit us on Twitter and Facebook for access to our exclusive specials. John Quinn General Sales Manager

March 29, 2012

Great Employee's! They really know the meaning of making you feel "Welcome". These employee's are the one's who make the Dealership a great place to do business. My Hat goes off to them. More

by Jerry Edwards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Andrews, Bobby Dwyer, Tabatha Alfano & Terry Alfano
January 24, 2012

I recently had called to inquire about some MAJOR service work needed on my 2004 Saturn Ion Redline, and had the opportunity to speak to Mr. Ratley. Not only was he courteous and helpful, but a great assista More

by SoonerGuy85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TONY RATLEY
November 16, 2011

All of my experiences w/this dealership have been generally positive. Vehicle problems are addressed and repaired. All of the people are friendly and the driver of the courtesy vehicle is a pleasure More

by Ray Dahlstrom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Caulder
November 05, 2011

I made this purchase of a 2011 Avalanche after a (Not at Fault) traffic accident/head on collision that resulted in my 2009 Avalanche being totaled. The sales person (Josh) was fantastic. I could not even d More

by faucette1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh (sales) John Q (manager) Nicole 5033 (service), John Quinn
October 31, 2011

The very best people are at Reed-Lallier Chevrolet.I always get wonderful service,the same service people.Need a new car? Go see them!They will work with you and the family of Reed-Lallier makes you fee More

by Joyce Bilby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
murphy
October 21, 2011

Overall, I had a great experience with the service department. It was great to get my car back in about an hour. I do have to call them back though, tires were rotated on the car and now I am having p More

by greektaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Oct 21, 2011 -

Reed-Lallier Chevrolet responded

I would like to take the time to respond to you about rating us on your recent visit to Reed-Lallier. My name is Adam Hart, Customer Relations Manager here at reed-Lallier. I would like to go ahead and schedule you next service for the tire pressure monitoring system to be looked at. I will also have a rental car here and ready for you so you can go about your day, while your car is here in the shop. If you could please email me or call me I will go ahead and schedule you a time that fits into your schedule. I look forward to meeting you on your next visit. Have a great weekend. Adam D. Hart Customer Relations Manager Reed-Lallier Chevrolet ahart@reed-lallier.com 202-297-2978 mobile 910-426-2000 ext 151 office

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Oct 21, 2011 -

greektaz responded

I went into the dealership this afternoon, spoke to a service department representative, they got a tech to come out and reset the tire pressure monitor system and it works fine now. Thanks!!!!

October 08, 2011

Bobby Dwyer did a great job working with me. John Quinn was very professional and did everything he could to make sure I was a satisfied customer. Thank you, Jeremy Jordan More

by jeremy_jordan1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Dwyer, John Quinn, John Quinn
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