Reed-Lallier Chevrolet | Page 47

Amanda: When you first contacted me, I was surprised Amanda: When you first contacted me, I was surprised at the efficiency and motivation that you showed pertaining to the truck that my brother wante Amanda: When you first contacted me, I was surprised at the efficiency and motivation that you showed pertaining to the truck that my brother wanted to buy from Reed Lallier. If you remember, I distinctly told you that the service you showed was exemplary. My contact with Mark was also a great experience, and like you said he went out of his way to make this odd process a lot easier on my brother and my entire family. Sadly, that is about ALL THE GOOD I CAN SAY ABOUT REED LALLIER! After I agreed to purchase the vehicle at the quoted price and trade in, I immediately left to bring back the Power of Attorney and returned in less than an hour. Upon arriving there - I WAITED FOR THREE HOURS!!!!!! Only to find out after being told "I'm going to process this and get you out of here in 10 minutes," changed to "I'm sorry, I have to give this to the General Manager and let him decide what to do." Mind you, after waiting for three hours and NO....LET ME STRESS NO CONTACT EXCEPT TO BE TOLD THAT THERE WERE OTHERS BEFORE ME, AND THAT WE ARE WORKING ON GETTING THE TRUCK CLEANED AND GET YOU OUT OF HERE. At which point, I LEFT AND WILL NOT RETURN!!!!!!!! Furthermore, I will ensure that EVERYONE my family comes into contact with knows that Reed Lallier cannot handle business professionally, appropriately, nor with the service members of the United States Military that just wanted to buy a truck. BY the way, it was so nice to see the people that could have helped me, or even told me this information earlier, take multiple smoke breaks, joke with each other, and have fun. ALL WHILE I WAITED, AND WAITED, AND WAITED FOR NOTHING. I have never in my life seen such a disorganized mess of unprofessional people whose own salaries depend on if they sell a vehicle. Sadly for Mark, this is one sale HE WILL MISS due to his counterparts and sales leadership from this evening. At this point, I am beyond speechless, but NOT beyond sending out a broadcast email through military channels to inform others to NOT buy a vehicle from Reed Lallier and recount how a fellow service member was simply trying to buy a vehicle from a bunch of moronic, chain smoking, xxxxxxxx who wouldn't go the extra mile to make a sale. Maybe they had just waited too late in the evening and just didn't want to mess with it. Maybe it was because it was beyond their IQ to rationalize that an honest family was trying to do the right thing by their family member. Maybe it was just because they were lazy and didn't give a xxxx. Whatever their poor reasoning was combined with their inability to make a concrete decision, or even politely ask someone to come back tomorrow so that their time was NOT WASTED. I guess doing the RIGHT THING was a little too difficult. Let me assure you of one thing, poor press among the military carries a lot of weight in this town, and I will make sure Reed Lallier is known for their poor service, attitudes, and work ethic. For good measure, I would highly encourage you to explain to others who may come to buy a vehicle from you, that they shouldn't waste their time. If they need a reference to that fact, please have them call me. James Sizemore More

I was in town visiting a family member stationed at Ft. Bragg and my vehicle started making a noise. Being unfamiliar with the area - I took it to the Sears for inspection. They performed some work on it Bragg and my vehicle started making a noise. Being unfamiliar with the area - I took it to the Sears for inspection. They performed some work on it but then I had an additional problem that arose. Sears was unable to handle the repair and referred me to Reed-Lallier. Heather took the time to listen to my problem and worked quickly to diagnosis it. She then explained the problem and they worked quickly to rectify it. I had a 7 hour drive home and wanted to take no chances with the repair. If I were a resident of the area I would definately use them again. My vehicle is fine and am sorry I did not know about them prior to my Sears visit! Thank you!!!!!! More

My husband is deployed and I was buying a truck from this dealership. I was welcomed by everyone and Mr. O'Grady took the time to show me vehicles and test drive them. It took me about 3 days to make up my m dealership. I was welcomed by everyone and Mr. O'Grady took the time to show me vehicles and test drive them. It took me about 3 days to make up my mind but Mr. O'Grady took very good care of me & worked with me, as far as my POA & and even coming in on his day off to wrap up some paper work. I have only been a customer for about two weeks but by the 2nd day, everyone greeted me with my name, which is very impressive. Making a big decision without my husband being there was alittle nerve wracking but we got everything taken care of. I went into the dealership Friday and as a token of my appreciation I bought a cake & thank you card. It was the least I could do for everyone, especially Mr. O'Grady, who helped me through the process. Please extend my appreciation to your staff for the wonderful service and commitment they provided me with. Linda Battle More

I've purchased two new Chevy's from Reed-Lallier Chevrolet, I also have all my services done there. I have nothing but great experiences at Reed-Lallier. Their sales Reps are very friendly thru out Chevrolet, I also have all my services done there. I have nothing but great experiences at Reed-Lallier. Their sales Reps are very friendly thru out the process of negotiating a fair sale price. Mr. Russell Crowder and Mr. Tee Thomas are some of the best car salesman I have ever purchased a car from. I would highly recommend them both and Reed-Lallier for your next car purchase. A Satisfied Customer More

We purchased 2 vehicles from Reed Lallier a year ago. Last night we had a problem with the ignition and the car would not turn off. I called Reed Lallier to see if anybody could help us out. Mr Barco tol Last night we had a problem with the ignition and the car would not turn off. I called Reed Lallier to see if anybody could help us out. Mr Barco told me to bring the car in and he will take care of us. My wife and I drove to the dealership around 8:30 in the evening and Mr Barco did not waste anytime taking care of us. I feel that Mr Barco went above and beyond his duties as a Sales Manager in ensuring that we were squared away. The service and professionalism that Mr Barco showed last night should not go without praise. From the initial sales, to follow-ups, to service, Reed Lallier truly cares about their customers. I say thank you to all and a salute to Mr Barco for everything that I know he didnt have to do, but chose to do it anyway. David D More

Mr. Russell Crowder was indeed very helpful and truly caring of our situation into getting us our new 2010 Chevy Malibu. He went out of his way to find us a low monthly payment and not only that but gett caring of our situation into getting us our new 2010 Chevy Malibu. He went out of his way to find us a low monthly payment and not only that but getting us this beautiful car we now own!. We are truly grateful for the Great! and Friendly customer serve we got from his staff. We would surely recommend him to our friends and family even anyone else needing a great deal and caring personality. We have had bad experience before and felt displeased with our past purchases with other dealerships,but he really made a huge difference! We are very thankful and pleased with our new vehicle. Thank You! Mr. Russell, sincerely, Mr and Mrs Lloyd and Maria Schillinger More

Despite a pressure-filled experience at Reed Lallier a couple of years ago, our family decided to give them another chance. I'm sorry that we did. We wanted to trade in two top of the line 2005 Silverados couple of years ago, our family decided to give them another chance. I'm sorry that we did. We wanted to trade in two top of the line 2005 Silverados that were in pretty good condition in exchange for a Traverse. We had no preference on the year of the Traverse and didn't expect a top of the line Traverse. We only hoped to trade both vehicles in with the least negative equity possible and reasonable payments each month. Reed Lallier appraised our very nice vehicles at a VERY low value and would not budge a cent on a price for even the lowest quality Traverse. They instead pushed us to trade in our two top of the line 2005 Silverados for a 2011 Silverado that had minimal features. If we wanted a Silverado, we would hold onto the ones that we already own, not trade them in for a lesser quality one with a newer year written on it. Reed Lallier offered us a "deal" that would benefit only themselves and only had their interest in mind. Reed Lallier would have made a lot of money off of us if we had allowed them to. We turned down their offer right away and asked them to explore the possibility of getting us into a Traverse. The salesman called a couple of times pushing the Silverado on us. I promise that if you go to Reed Lallier they will have only their interest in mind. If you want to be pressured into accepting a deal that has nothing to do with why you walked into the dealership, and if you want your nice vehicle to be appraised at a very low value so they can make a quick buck off of you then Reed Lallier is the place for you. Go to Hendricks Chevrolet in Cary. They gave us a very reasonable appraisal value on both of our vehicles and gave us a very generous rebate on a 2011 Traverse. They also got us the exact features that we wanted without pressuring us to take the entire luxury package---we chose a Traverse with minimal features, and they are adding a sun roof for us! At Reed Lallier we would have had to purchase other features that we did not want in order to get a sun roof. The salesman, Johnny, got us exactly what we wanted without wasting our time and didn't pressure us into anything we weren't interested in. The facility is also very nice and they offer complimentary popcorn and drinks and also have a nice waiting area with a play room for small children, which is a Godsend for people with small children who have time to kill. Make the drive to Cary and go to Hendricks Chevrolet in the auto mall. It's worth the trip. More

When my truck was involved in an accident a few weeks ago I knew that it would be going to Reed-Lallier. I know several body men up there and knew that the work was quality and it was. When it was time for i I knew that it would be going to Reed-Lallier. I know several body men up there and knew that the work was quality and it was. When it was time for it to go to service it became a nightmare. It is currently up there now and has been for over a month. The first time I was able to get my truck from service it was a mess. When it was time for them to replace my balljoint I specifically told them that they can not use a stock ball joint because I have a fabteck suspension lift. Obviously they didnt care because they installed it anyways and it had collapsed on me before I even made it home. As I was driving it away I realized that my brakes had been barely bleed and there was tons of air in them, the alignment was either halfway done or not done at all and to top it off the pins were not put back in my caliper so they began to seperate as I was driving down the road. When I went to confront them about it the service advisor told me that she didnt know what to tell me that I should talk to the body shop. The body had nothing to do with why her techs did a horrific job on my truck. Thank god for the body manager Nick. When I went to him he apologized several times even though it wasnt his fault. He immediantly went to ordering the parts that were supposed to be installed on my truck and he put me into a loaner car. He is truely a professional and dedicated to customer service. My truck will never see the Reed-Lallier service shop ever again. More

A few months ago I was at your dealership to look at used cars. A salesman named Ervin was training a new employee and told me that he HAD to walk with me even tho I told him I was just looking and really di cars. A salesman named Ervin was training a new employee and told me that he HAD to walk with me even tho I told him I was just looking and really did not need a salesman. Told me he was trying to train the other gentleman and that he really needed to walk with me while I was looking for training purposes. The employee Ervin, insulted me in front of the trainee. I had told him upfront what I was and was not looking for in a vehicle and he kept trying to show me cars in the category of what I was NOT looking for. When I told him what he was doing, he made the following comment "you're just like all women, you don't know what you want". I turned around from him, got into my vehicle and left the dealership. I know I should have notified your dealership before now, and I know that salesmen can be very pushy to make a sale and are used to dealing with more men than they are women. But I'm not 'typical' as he called me and it really hurt my feelings at the time. More

MY OVER ALL EXPERIENCE WITH MARK WILKINS AND THE REST OF THE STAFF AT REID LALLIER CHEVROLET WAS VERY WELCOMING AND HELPFUL. MR. WILKINS WAS VERY FRIENDLY AND DETERMINED TO GET US THE DEAL WE WANTED ON OUR THE STAFF AT REID LALLIER CHEVROLET WAS VERY WELCOMING AND HELPFUL. MR. WILKINS WAS VERY FRIENDLY AND DETERMINED TO GET US THE DEAL WE WANTED ON OUR NEW CAMARO. HE GAVE US AMPLE TIME TO CHECK THE CAR OUT, FIGURE OUT OUR PRICE RANGE, AND INSURANCE OPTIONS. I WOULD RECOMMEND ANY FRIENDS OR FAMILY IN THE MARKET FOR A NEW CAR TO CHECK OUT REID LALLIER CHEVROLET. More