Reed-Lallier Chevrolet

Here's the feed back we left them on their survey we received: We traded in a paid-off vehicle and planned to finance the remaining difference of a new truck. Our jeep, which was registered in Canada received: We traded in a paid-off vehicle and planned to finance the remaining difference of a new truck. Our jeep, which was registered in Canada was inspected by the mechanics and all information about it was disclosed to include the foreign title and registration. The sales documents were signed and hands were shaken, solidifying the deal. When the truck was brought back the next day to get air in the tires, it was revealed at this time that the Jeep would not be accepted in the deal due to the title and registration being foreign. This very basic and simple information caused the deal to be voided and the truck given back, setting back plans set for weeks that were hinged around having the truck. Plus, while trying to figure out what was happening, she was being pressured to settle the issue as quickly as possible because the appraisal on the Jeep would expire in three days. My wife was able to transfer the title over to North Carolina along with the registration in 48 hours by working with the DMV, which also stated that the information about this process provided by the dealership was incorrect. Overall, the experience was terrible and extremely inconvenient plus, once the problem was identified, my wife was essentially ambushed when she returned to the dealership with no warning or courtesy call to reinstate the insurance on her jeep or to bring the old license plate with her. By not knowing the proper procedures in which to take possession of a foreign car, you proved yourself to be incompetent in your chosen field and by not handling this matter with common decency, you proved yourself to be inconsiderate. These will be the two traits that I will relay to anyone who asks about your dealership, which includes a substantial portion of the Army Officer Corps at Fort Bragg, plus whoever else reads Facebook or any other site that will accept this story as a review of your service. More

All of my experiences with Reed-Lallier have been very positive. On thus recent visit , the service department corrected a deficiency that a competitor here in town had messed up on my car. My car was wor positive. On thus recent visit , the service department corrected a deficiency that a competitor here in town had messed up on my car. My car was worked on quickly and Bobby kept me informed during the whole process. I will never go anywhere else to service to my vehicle! Thanks! More

Murphy was considerate and made sure that my problem was resolved. When she had to be gone on the scheduled pickup day, she made sure that she briefed another consultant to assist me when I arrived. A very resolved. When she had to be gone on the scheduled pickup day, she made sure that she briefed another consultant to assist me when I arrived. A very pleasant experience, which went a long way in making a happy day. More

I had a great experience, Amanda kept me informed every day how far along my repairs were. Really enjoyed getting back a super clean vehicle. Hope I do not need any body work in the near future, but if I day how far along my repairs were. Really enjoyed getting back a super clean vehicle. Hope I do not need any body work in the near future, but if I do, reed Lallier will be my first choice. More

I have always been very satisfied with the quality of service I have received at Reed-Lallier. James is the best service (mechanic) tech I have ever had to work on any of my cars. He has been the prima service I have received at Reed-Lallier. James is the best service (mechanic) tech I have ever had to work on any of my cars. He has been the primary service person since my Trailblazer was new. All the service reps have always gone out of their way to make my involvement with them both professional and personal. Reed-Lallier is always my first choice in service and in sales. More

First I have mention that Reed Lallier is an exception Organization. I want express my sincere appreciation for the assistance from this dealership (and via GM) for providing warranty service and a "comp Organization. I want express my sincere appreciation for the assistance from this dealership (and via GM) for providing warranty service and a "complementary first vehicle servicing" for my vehicle. I had a defective leather seat backing, service light/computer problem, a peeling interior silver door handle and a second time repair or replacement of the driver side front headlamp assembly. I am indebted to the dealership; they have earned my respect first through four new vehicle purchases within the past 24-months, but also with the First Class Customer Service after the sale. This is the best experience and customer service I have ever received from any vehicle dealership. Bobby was courteous, and continuously updated me with 1-2 phone calls updating me about what had to be done to repair the vehicle. He immediately put me into a rental but since parts had to be ordered, it was exceptionally well received that he phoned to keep me apprised of when to expect my Cobalt's return - Reed Lallier and Bobby actually exceeded their predictions of service time completion/return of the vehicle. Initially, Elaine took me to Bobby and she also followed up with me and made me feel welcomed and important (most dealership's have personnel that are just make you feel afraid/worried about what the cost is going to be or you don't trust them). At Reed Lallier, I now know I can trust their Service Department - this in addition to the trust I place in Mike Lallier who has actually played a part in each deal for a new car purchase. GM should know that this dealership is A+. I can say this as I once worked for dealership as a sales consultant and I left the car business based on how that Nissan dealership talked about customers within the Dealership. Reed Lallier is a place where the customer service department is just as good as the new car sales department - they treat you fairly; they give the customer a fair deal or honest after sales service support. Edwin & Hui Sook McClannan More

Steve is a wonderful advisor and with the assistance of Amanda everythings went very smooth. He was very helpful to me and made this a great customer experience. I could tell that Amanda is also a great as Amanda everythings went very smooth. He was very helpful to me and made this a great customer experience. I could tell that Amanda is also a great asset because she was running around helping everyone out to ensure that the customer was promptly seen and taken care of. Gene found the issues and explained that they were all fixed and why it was a issue when I seen him at the dealership. So with Steve there everyone worked together to ensure the issues were resolved and in a timely manner. More

I am always pleased with the service department because they treat me like family. When I drove up to drop my truck off for service (warranty work) Murphy remembered my name. That was impressive. She check they treat me like family. When I drove up to drop my truck off for service (warranty work) Murphy remembered my name. That was impressive. She checked over my paperwork and checked to see also if there were any safety recalls that might need fixing or replacing while I was there. When I picked up my truck, she told me what was wrong and they fixed it. She was also nice enough to let me know what my next service needed to be done was. What impressed me the most was she actually asked me if I was still happy with my truck that I purchased from Reed-Lallier? I told her it was my second truck and yes, I am most happy with it. That was a friendly reminder of the warm people you find in the Carolinas. Thanks again Reed- Lallier!! Norbert White More

I have never had a better experience in buying a vehicle than I do when I buy one from Bob Lanford. He is very professional and knowledgeable about all the vehicles on the lot. He always goes out of his way than I do when I buy one from Bob Lanford. He is very professional and knowledgeable about all the vehicles on the lot. He always goes out of his way to help in any way that he can. I will not buy from any other dealer than Bob Lanford. Also he has a great relationship with the finance department and Shirley because they always get the deal worked up in a very reasonable amount of time and there are never any problems that arise. I have bought more than 15 vehicles from Bob Lanford, (between my business and personal) and will continue to only buy from him!!! Bob Lanford is truly an asset to Reed Lallier!!! More

I appreciate the promptness and service I received on my Camaro SS. They corrected the problem and went above and beyond to ensure my satisfaction. Thank you to the names mentioned above. Camaro SS. They corrected the problem and went above and beyond to ensure my satisfaction. Thank you to the names mentioned above. More