Reed-Lallier Chevrolet | Page 43

I made an appointment and found out that was only looks. I had to wait in line like everyone else. Not fair. Appt means they take the car now. I had to wait in line like everyone else. Not fair. Appt means they take the car now. More

We drove all the way from Georgetown, SC because of Terry Moore's customer service via online video. Once arrived the staff made us feel so welcome and they were very friendly. Once we got there the car they Moore's customer service via online video. Once arrived the staff made us feel so welcome and they were very friendly. Once we got there the car they had reserved for us wasnt the right "one" so we asked to see others.. we found the perfect car and got the PERFECT deal. The drive was so worth the time. Our salesman, JJ was fantastic and NEVER gave up!! We would recommend this dealership to anyone and will certainly be back! Thanks so much for my 2011 Chevy Tahoe!!!! Brent & Dana More

All of my experiences w/this dealership have been generally positive. Vehicle problems are addressed and repaired. All of the people are friendly and the driver of the courtesy vehicle is a pleasure generally positive. Vehicle problems are addressed and repaired. All of the people are friendly and the driver of the courtesy vehicle is a pleasure to talk to and ride with. More

I made this purchase of a 2011 Avalanche after a (Not at Fault) traffic accident/head on collision that resulted in my 2009 Avalanche being totaled. The sales person (Josh) was fantastic. I could not even d Fault) traffic accident/head on collision that resulted in my 2009 Avalanche being totaled. The sales person (Josh) was fantastic. I could not even drive because of injuries sustained in the accident, and had someone drive me to the dealership, My Avalanche (2009) saved my life. Point of impact was over 120 MPH, but because of the air bags and the way the Avalanche is built, I should have never walked away. So I will always own a chev and will always purchase them from REED-LALLIER. I just had it serviced for the first time and the service rep was outstanding and the dealership far exceeded my expections and has so over the last 10 years. when I purchased my first vehicle from them. Thomas Faucette 1SG ® Raeford, NC More

I purchased a Chevrolet Colorado truck in 2010. The purchase process was smooth and even enjoyable. Dealer staff worked with me to design the truck. I had dreaded purchasing a vehicle because past ex purchase process was smooth and even enjoyable. Dealer staff worked with me to design the truck. I had dreaded purchasing a vehicle because past experiences had been such a hassle. That is, the back and forth on price, financing, etc. This purchase was free of pressure, of any distrust on my part, of feeling exploited. It was simply a great buying experience. My experience with the service department has been equally a pleasure. As another review mentioned, it feels like being part of a great family when I go to the dealership. In a world where it is hard to find businesses that "take care of business," Reed-Lallier Chevrolet "takes care of business." More

The very best people are at Reed-Lallier Chevrolet.I always get wonderful service,the same service people.Need a new car? Go see them!They will work with you and the family of Reed-Lallier makes you fee always get wonderful service,the same service people.Need a new car? Go see them!They will work with you and the family of Reed-Lallier makes you feel like family.One of the best reasons is that you get treated with respect,from the owners right down to the service employers.Highly recommend go to Reed-Lallier,you will not want to go anywhere else. yours trutly Amelia(Joyce)Bilby More

My recent experience with Reed-Lallier Chevrolet is quite an interesting tale. I had already bought two vehicles from them on the same day three years ago. I thought that I probably could have gotten a bet an interesting tale. I had already bought two vehicles from them on the same day three years ago. I thought that I probably could have gotten a better deal than I did so I had no intention of buying another vehicle through them. My brother and I, came down to only look at diesel trucks. We actually had a plan to hit up multiple dealerships that day. Our salesman was Dwayne and I felt really bad at first because I had absolutely no intention of buying the Silverado 2500 that he was showing us. The truck was simply awesome and I had done all the research I could on Chevrolet diesel trucks. Quite simply it was my dream truck. When Dwayne showed us the price when we got back from the test drive, I thought that it was time to move on. I had found the truck that I wanted but there was no way that I was paying that price. After negotiating with Dwayne, we came to a very fair price for the truck. It was very comparable to the best deals that I had seen online around the country. Unfortunately for Dwayne, I still was not convinced so they let me test drive it to pick up my wife so she could help me make a decision. When my wife and I were seeing if we could finance the vehicle, my brother interrupted us to tell us that there was a Silverado 3500 on the lot that was cheaper. Dwayne told us that he would give us all the same discounts on that truck as he would on the more expensive truck. Plus my wife was a complete terror during the negotiating process and Dwayne was patient and understanding like a Saint. I cannot even be that patient with my own wife. Ultimately, even though I had no plans on buying a diesel that day, Dwayne helped us make it happen on buying my dream truck. Unfortunately, it was not all and good. The detail guy went home early and I brought a 60k truck home covered in bird crap. That really upset me and to make a long story short, my truck had a bad transmission module. I ended up having to get my truck towed to the dealership twice because of it. The first time before they figured it out even though my brother knew what it was, the service department said it was a loose wire and gave it back to me. I broke down again in my 60k truck at an IHOP. Truly embarrassing considering that this is suppose to be the most dependable truck in the world. I still believe it is but basically the service department there gave me a half-hearted effort the first time around. So who came to our rescue like a white knight? Our salesman Dwayne of course. He handed over another potential sale to another salesman in order to make things right with us. He did not just give us a cheap rental to drive around but another super nice truck to drive around until they got it right with my truck. I came in to talk to John Quin once my truck was finally fixed and ready to go because I thought I should be further compensated for all of my issues. John Quin compensated me appropriately. In that process of demanding compensation, I must have conveyed the wrong message. I got what I wanted but I got my salesman in trouble. Dwayne went above and beyond my expectations to ensure that I was satisfied. The things that went wrong were beyond his control but I guess he is left responsible for the poor performance of their service department. A lot of things went wrong when I bought my truck but the one thing that was never wrong was the performance of my salesman. He could not have been more helpful during the frustrating process. The only reason why I bought my 60k truck from Reed-Lallier specifically was because of Dwayne. He should be recognize with some kind of award for jumping through the hoops that he did for me. Instead he is on thin ice. I would recommend Reed-Lallier to my friends for one reason and one reason only and that is my salesman Dwayne. He did everything he could to make things right with me when everything went wrong. I had to go to the general manager though to get what I deserved for the issues with the truck. I guess I got Dwayne in trouble in that process which was not my intent. He was the only thing not broken during the whole process. Nonetheless I am now totally satisfied with my transaction. If you go to Reed-Lallier to buy a vehicle, ask for Dwayne and he will take care of you regardless of what may happen to him. He excels above all other salesman because he put the customer's needs above his own. Elias More

We were overcharged for a vehicle with many mechanical problems and have had it in the shop 3 times so far and we've had it for about 2 weeks, there is still another problem that hasn't been fixed yet. Th problems and have had it in the shop 3 times so far and we've had it for about 2 weeks, there is still another problem that hasn't been fixed yet. They didn't let us test drive the vehicle instead they shoved us in it as soon as we were at our breaking point from frustration. Also they tried to short change us on our trade in and up-sell us from the original price we had already talked about on the vehicle. More

Bobby Dwyer did a great job working with me. John Quinn was very professional and did everything he could to make sure I was a satisfied customer. Thank you, Jeremy Jordan was very professional and did everything he could to make sure I was a satisfied customer. Thank you, Jeremy Jordan More