Reed Jeep Chrysler Dodge Ram - Service Center

Carelessness and Indifference We brought our Jeep in for oil change service. After the repair, the vehicle was being moved to another location and the driver ran into something th We brought our Jeep in for oil change service. After the repair, the vehicle was being moved to another location and the driver ran into something that damaged a rear quarter panel and bumper. The dealership repaired the two items by pulling out the "dents", filled in the remaining damage with filler to get "near the OEM dimensional and contour", and repainted. When asked why completely new components were not used, we were told that this is how it is always done and replacing with new parts would be too difficult and time consuming. When asked about communicating the accident and the repair when we sell the vehicle (which the accident will cause us to get less money for the vehicle now), we were told that we don't have to disclose it, that they will not be reporting it so it will not be on any Carfax or other database. When asked about how this happened and what will be done to prevent this from happening to anyone again, the response was that accidents always happen, we can't guarantee it won't happen again, and "that's why we have a collision repair shop" - we would have expected to here that a cause was determined and that something was put in place to attempt to prevent this from happening again. We have lost a lot of confidence in this Jeep service center. More

Great Sales, Awful Service I gave Reed Jeep five stars in my previous review because the purchasing experience was good. I need to warn others that post-sales service is awful. I gave Reed Jeep five stars in my previous review because the purchasing experience was good. I need to warn others that post-sales service is awful. I leased a Grand Cherokee in August and was given a two-month temporary tag. At the end of two months, I still did not have license plates and was leaving town with the vehicle for two weeks. I left well over 10 messages for the Finance person I was told to speak with about it. I never had a returned call. I called the Salesman I bought the car from and he reached out to the Finance person and assured me I would hear back. I never did. The day before I left town I went in and they ended up giving me a Dealer plate. Now, three and a half months after leasing, I still had the Dealer plate and it was expiring. I called the Finance guy and left four messages over two days. Not one was returned. I finally was able to get a hold of someone that could help me out. Turns out they had my license plates for over a month, but no one let me know. I went in to pick them up and there was an additional $50 fee for Title Penalty - $25 for each month I did not have the license. I want to reach out to the General Manager to explain the issue and they refuse to share his email with me. That should tell you something about their view of customer service. There are plenty of Jeep Dealerships in the area. If you want service beyond writing a check, I would go elsewhere. More

Great service! I needed new tires quickly and they got them ordered same day and put on the next day. It was totally painless and the service was friendly. I needed new tires quickly and they got them ordered same day and put on the next day. It was totally painless and the service was friendly. More

Excellence in Customer Care Recently, I had a leak issue to correct and also needed an oil change. Originally, I talked with Adam McCall and made a service appointment for one da Recently, I had a leak issue to correct and also needed an oil change. Originally, I talked with Adam McCall and made a service appointment for one day. Due to an unforeseen circumstance, I called Adam back and rescheduled the appointment for two days later. Adam made me feel as though my change in schedule wasn't an inconvenience. When I finally brought my Jeep into Reed Automotive for service last week, I worked with Justin Gilmore. Both gentleman were friendly, welcomed my business, were patient with my many questions, kept me informed about the process (and costs) from start to finish and were especially professional.. The service time was reasonable. I was in and out of the dealership to continue with my day in a very short time. Working with Adam and Justin was easy! Thank you! More

Unexpected Service Work I have a newer Jeep Wrangler but with high miles. I had brought it in for scheduled preventative maintenance. During their inspection they did find I have a newer Jeep Wrangler but with high miles. I had brought it in for scheduled preventative maintenance. During their inspection they did find items that unexpectedly required repair. Justin was up front and clear about what needed to be done. He went through the cost of each repair, knowing the time requirements to make the repairs a loaner vehicle was offered to me. Upon returning to the dealership to pickup my vehicle Justin again went through the invoice for the repair with me explaining how they arrived at each expense. Although it is never fun to incur unexpected expenses i appreciated the he took the time to explain things to me. I would much rather have this repair done while at the dealership during a scheduled appointment versus be stranded on a road somewhere. More

Great experience I got my jeep worked on this last week. They did a great job and fixed all my problems. Justin was very nice and kept me informed the entire time. I w I got my jeep worked on this last week. They did a great job and fixed all my problems. Justin was very nice and kept me informed the entire time. I will definitely be back. More

Excellent first time customer experience I came in today with an engine light on. Justin greeted me and was very knowledgeable and helpful at every step of the way. I appreciated his honesty I came in today with an engine light on. Justin greeted me and was very knowledgeable and helpful at every step of the way. I appreciated his honesty and he was very personable. I highly recommend this dealership to take your car in for any service needs! More

Excellent Experience Awesome customer service! I took this to another dealership who provided me with an estimate that was over $2000 more expensive and pressured my wife. Awesome customer service! I took this to another dealership who provided me with an estimate that was over $2000 more expensive and pressured my wife. This dealership did not pressure us, and came up with a fair estimate around $300. They fixed the car, and its working great!! More

Fair and honest and provide great service. OPJDR - always has friendly staff and their mechanics are knowledgeable and do great work. I always have a nice experience and will keep coming back. OPJDR - always has friendly staff and their mechanics are knowledgeable and do great work. I always have a nice experience and will keep coming back. I have been a patron for over 5 years. Their service adviser's do an outstanding job. More

My Dealer of Choice I recently had service done at Overland Park Jeep and Lara Varkas was very helpful, informative and she has a great understanding of cars, service, et I recently had service done at Overland Park Jeep and Lara Varkas was very helpful, informative and she has a great understanding of cars, service, etc... More