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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,823 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,823 reviews
September 09, 2011
Very near the end of my warranty period on my 2010 Dodge Very near the end of my warranty period on my 2010 Dodge Avenger, three of the four tire pressure monitors failed. They were able to gain acceptanc Very near the end of my warranty period on my 2010 Dodge Avenger, three of the four tire pressure monitors failed. They were able to gain acceptance from Chrysler to replace the units at no cost to me. Their hard work with Chrysler paid off for me in the end. I have all my cars serviced at this dealer and am very proud to be a customer of the dealership. Thye have great hours, great prices and They have a great Team! More
by aedmonds93
Employees Worked With
Steve-Service Writer and Todd, Stephen Snyder
September 03, 2011
Good Afternoon OPJDC!!!! I just wanted to let Good Afternoon OPJDC!!!! I just wanted to let you know that I am extremely pleased with my recent purchase of a 2006 Dodge Dakota from you Good Afternoon OPJDC!!!! I just wanted to let you know that I am extremely pleased with my recent purchase of a 2006 Dodge Dakota from your dealership. My sales person (Joe Trahan) has gone above and beyond to help me get into the vehicle I really wanted. In late June of this year I was in a desperate predicament with a new Patriot I had purchased from Olathe Dodge. The experience I had at that dealership was, in my opinion, borderline criminal. Hoping I could sell or trade it, I rolled the Patriot onto your lot and was greeted by Joe. I explained that I just wanted to get out of the Patriot mistake and find something more suitable to me. Within few days, I had shopped other dealers and found some Dakotas I liked. When I called Joe to ask if you had any Dakotas on your lot, he told me one had just arrived. Within a few days, I was driving the Dakota and smiling every mile away! Joe Trahan was, and is, truly a dedicated professional. Thanks to him and his laid-back manner, my opinion of used car salesmen has completely reversed! I would most definitely buy another vehicle from this man. There was absolutely no pressure, and he was always right there with answers to my questions. I've had a couple of minor issues after the sale and a quick call to Joe had my concerns resolved immediately. Unbelievable! I want to also say that Joe's co-worker was extremely helpful as well when I bought the truck. Gary Hayes is another genuine person that I would certainly ask to speak to if I were looking for another vehicle. Of course, I would not have the truck at all if it weren't for the understanding and fair negotiations from the used car sales manager as well. He examined my Patriot, gave a fair price for it as well as the Dakota, and the deal was virtually effortless! Even the finance office was very cordial and helpful. How nice to have such a pleasant experience when other dealerships seem to insist on making car buying a miserable endeavor. Finally, I want to say thanks to John and everyone in the service department. I woke up this morning to a dead battery in the truck (it's 5 years old...it happens). I've only owned the truck for 2 months so I called Joe Trahan to inquire about the warranty, etc. As always, Joe was more than pleasant to deal with and he said if I could get the truck to you, they would be sure to get me going before I had to start a new job next week (this is a holiday weekend also!). AAA got the truck started, I entered your service department at 10.00 a.m., and was out the door with a new battery before 11:30! Everyone from the sales staff, finance office, service department, and cashier have been nothing but exceptional to deal with! The courteous treatment I've experienced from each of you is truly amazing! I want to thank you all and just say you are doing a fantastic job. Would I recommend OPJDC to others? Absolutely! Thanks again, --Michael Morris, New Loyal Customer More
by producer66210
Employees Worked With
Joe Trahan, Gary Hayes, Joe Trahan
August 31, 2011
The dealership was prompt and polite during a recent oil and filter change. I did not encounter any problems, which is the case with every visit I have made to date. and filter change. I did not encounter any problems, which is the case with every visit I have made to date. More
by S003497
Employees Worked With
Zachary Williams, Zach Williams
August 31, 2011
Bought this car over the Internet with Terry. Was a great experience and he even came to the airport to pick me up since I had to fly in from Denver to buy my unique Gray Dodge charger with brick red i great experience and he even came to the airport to pick me up since I had to fly in from Denver to buy my unique Gray Dodge charger with brick red interior that he had in inventory. More
by ckpksp
Employees Worked With
Terry Mykins, Terry Mykins
August 31, 2011
John was patient during the entire process. After the sale, he still spent time with us going over all the bell and whistles within the vehicle. He worked late into the evening (despite his wife calling sale, he still spent time with us going over all the bell and whistles within the vehicle. He worked late into the evening (despite his wife calling him) and he provided a no pressure experience. I will buy from John again. More
by Tanner W
Employees Worked With
John Sorenson
August 20, 2011
I will NOT be back to this dealership for service. My experience there on 8-19-11 confirmed that it is not a place with which I want to do business. My van was not starting properly and I suspected a b experience there on 8-19-11 confirmed that it is not a place with which I want to do business. My van was not starting properly and I suspected a battery problem. I made an appointment and then dropped it off at 7am. About an hour later, due to a power outage at work, my plans for the day unexpectedly changed so I called the service department and talked to Gary to give them a different phone number where I could be reached. He said he would make a note of it and let Steve know. About 11am I still had not heard from them so I called back to explain again that I was available to pick up my van as soon as it was finished. With an annoyed tone to his voice, Gary again said he would relay the message. By 2:45 I had still not heard from them and called back. Amazingly enough, my vehicle was currently with the technician who determined it needed a battery. Why after almost 8 hours was my vehicle not ready to go after such a simple repair, not to mention, why was I not called sooner???? I found out 3 hours later when I returned home that Steve called my home number and left a message about 12:30. Of course, I was not there because that is NOT the contact number I left with Gary when I called the first time nor was it the number I originally left with the service order! Also, when I went to pay for the service, the cashier acted as if it was a big imposition for her to get out of her chair and process my payment. I felt like no one at this dealership cared about doing a quality job and pleasing their customers. If I can't count on them doing such a simple repair with quality in a timely manner why would I trust them to do anything else? I won't be back. More
by janelcates
Employees Worked With
Gary, Steve Snyder, Greg Mccall, Stephen Snyder
August 19, 2011
John Boyd listened to my complaint and had Mike, the front end specialist, drive with me to diagnose my problem. He immediately knew the issue and he and John Boyd got together with Doug Newman to get front end specialist, drive with me to diagnose my problem. He immediately knew the issue and he and John Boyd got together with Doug Newman to get it fixed using my warranty. They were friendly ,caring and GOT THE JOB DONE! I LOVE them all!!!!! More
by D Burns
Employees Worked With
John Newman, John Boyd, and Mike ,the front end specialist, Doug Newman, Jon Boyd
August 19, 2011
My wife and I visited the dealership to test drive a new Chrysler 200. John took us out for a test drive. He answered all my questions about the vehicle and the varying models of the Chrysler 200 line. V Chrysler 200. John took us out for a test drive. He answered all my questions about the vehicle and the varying models of the Chrysler 200 line. Very professional and kind. We have not purchased the vehicle...yet, but be sure when we do we are going back to visit John. More
by darkknight_ben
Employees Worked With
John Sorensen
August 17, 2011
Our sales representative did an excellent job of listening to our needs and making sure we found the right vehicle. He was very professional and I would definitely recommend him to someone who is in listening to our needs and making sure we found the right vehicle. He was very professional and I would definitely recommend him to someone who is in the car market. More
by tbauman
Employees Worked With
Travis Jones
