Reed Chevrolet of St Joseph - Service Center

I warn you , never shop here. After the sale the servive department is the worst, unless you have all day to wait .I have had 2 of the absolute worst results with the service depar After the sale the servive department is the worst, unless you have all day to wait .I have had 2 of the absolute worst results with the service department in my life , i am NOT that young..BUYERS BEWARE.. More

People be aware. Just look at all the bad reviews from people working with the service department. They will try to mislead you into paying for more than you need. Th Just look at all the bad reviews from people working with the service department. They will try to mislead you into paying for more than you need. They will try to up sale you on things that you don’t need. They have tried with me and several other people I know. I have given them more than one chance and had conversations with them about this issue to which they are still misleading and will try to take advantage of you. There are plenty of other places in town to take your vehicle for repairs that won’t try to rip you off. More

I took my 2022 truck in it kept saying sd card removed. They said sd reader was bad they had to order a new one it would take 3 or 4 days to get it in. That was over a month and half ago haven't heard from They said sd reader was bad they had to order a new one it would take 3 or 4 days to get it in. That was over a month and half ago haven't heard from them at all. Guess i'll go get it done elsewhere. More

This place is a joke, i would recommend car city at this point. They had my car over 10 days, drove it for 2 and received an engine code failure. point. They had my car over 10 days, drove it for 2 and received an engine code failure. More

The service department will rep you off if you do not do your homework on repair cost. They mark up materials way to much and they max out there labor time more than anyone else in town. You can definitely your homework on repair cost. They mark up materials way to much and they max out there labor time more than anyone else in town. You can definitely save money going somewhere else for repairs and still have the same quality of service. More

My Ford truck blew a brake line on the Interstate while on a cross-country move. I limped into Reed Chevrolet and Tom Pflugradt in your Service Department provided outstanding customer service to me. He on a cross-country move. I limped into Reed Chevrolet and Tom Pflugradt in your Service Department provided outstanding customer service to me. He secured the truck with my belongings in the Service Bay overnight and was able to get my truck fixed and back on the road the following afternoon, despite it being a Ford. Tom went way out of his way on both a professional and personal level to make sure that I had adequate accommodations for my unexpected overnight stay in St. Joseph, even providing his personal cell number to contact him if I had any problems or questions. Tom epitomizes why Reed Chevrolet is rated Number 1 and I sincerely appreciated his compassionate and caring customer service; you're Number 1 in my book Tom! More

My truck broke down on the freeway and I brought it in on a Monday morning and even though they were booked through the week the squeezed my truck in and diagnosed it and had it fixed and ready for me to get a Monday morning and even though they were booked through the week the squeezed my truck in and diagnosed it and had it fixed and ready for me to get back on the road so I could finish my trip as I travel for work!! Thank all of you ! Your efforts are greatly appreciated!!! Thank you! More

Amazing service! They have wonderful employees and offer so many great services! They make buying and scheduling service from them so easy. Would recommend to all! so many great services! They make buying and scheduling service from them so easy. Would recommend to all! More

If I could give zero stars I would. This is has been the worst customer service I have every seen. Mark the manger, and Darla needs training in how to treat others. Bought a 2020 Rav4, paid for the warranty worst customer service I have every seen. Mark the manger, and Darla needs training in how to treat others. Bought a 2020 Rav4, paid for the warranty 1060.00, that was supposed to been put on my car the day of purchase. The dealership had the Rav4 from 12:00pm to 5:45 pm. I came to pick it up at 5:40pm, Mark had already left for the day without printing my temp tag, the tank was on empty, low tire pressure, missing clips on the back bumper. I only got one key, and I did not receive the universal garage door opener. I called the next day to speak with a manager who claimed he would get it all fixed "Mark", but no call back from "Mark" until I called asking for my title work. My husband took the Rav 4 back up that Saturday the same day I called, and they filled the tank up with gas. I did receive a call telling me my title work was ready to be picked up Monday. Then another call from the front desk lady saying they forgot to do an odometer reading. I requested that all the work be done at one time because I am a working mother. Thursday I called to see if I could swing by to get my title and the odometer read so I could pay my sales taxes and send off for my title. I was told sure come on up we will have it done it five minutes. I go up there to find out that I need to leave the Rav because I don't have thirty minutes to wait I have a kid to get to school. So, the front desk last calls all the managers, no manager answers the phone and at this time the dealership was open for business. She then calls a Sales Rep, who answered his name was James Johnson. He got me into another SUV and told me he would take care of the work that needed to be done. James then calls me around 9:00 that morning, said the clips are being put on and the OD reading is being done, it will be ready at 5:00 today for pick up. James also confirmed that the shield warranty had not been placed on the RAV as I was lead to believe. James set up an appointment for it to be done. "Mark the manager called my that same day around 12:00, trying to put the blame on Darla the sales lady, and trying to be the hero when he had no clue of what was going on. I told him James took care of it and I would call James for help, and that maybe he could buy James lunch. So I go back up at 5:40 pm to pick it up. Another front desk lady was rude and rolled her eyes at me at least 3 times. She told me they shop didn't do anything. So I left the RAV there and drive back home with the loaner SUV. Still nothing has been done, and they only person that stepped up was James Johnson!!! James did not place blame, or try and take others credit, James took action when it was needed to put me first. Now James isn't a manager so he can't make the body shop do their jobs. But I will never, never buy another car from Reed!!!!!!!!!!! I will never tell anyone to go there, I will only speak negative about Reed to anyone I come in contact with. I will bring James a gift! But Randy this is sad, and really shows just how you are running your business. I don't care if you take the time to read this or not but you should. I doubt I will get my other key or universal opener, or xxxx even a detail. More