Reed Chevrolet of St Joseph

Took my H2 Hummer in for an acceleration problem and had to tow it out of there. I’m know mechanic but I do know if I drive my vehicle in, I should be able to drive it out w/o them telling me I needed a tun to tow it out of there. I’m know mechanic but I do know if I drive my vehicle in, I should be able to drive it out w/o them telling me I needed a tune-up after paying 2532.00!!! I ended up paying for a fuel tank replacement that I didn’t need and an exhaust manifold leak in which I still got. I towed my vehicle straight from there to Turner Automotive who did an awesome job in fixing the issues they made plus the initial reason I took it to REED for. After we got the bill from Turner, we were told to bring it back and we’d be taken care of, but that was not the case. However, we were offered 600 plus a tow bill, I didn’t accept due to paying 3450 all in all for a simple fix. After letting them know that I still had the exhaust leak that they were supposed to have fixed they offered to take my truck back in and look at it. I declined on that because I didn’t want the same thing happening with me having to tow it out of there again. Needless to say, my truck came out of there with the filler neck clamp loose, the evap line was not snapped back into its channel, the wiring harness was misrouted which would’ve caused me to leak gasoline everywhere if I’d a been able to drive it off the lot...Thank God I wasn’t able too. My vehicle had huge amounts of contamination caused by debris left inside the filter which they claimed to have cleaned out but also claimed this didn’t happen at their shop because my vehicle was in the shop, but if they drove it as they said they did via text message someone’s lying and it certainly isn’t me! Mind you REED had my truck 8 days. Unfortunately we’re now in this situation where things are ugly. All I wanted was a resolution, but the people that I’ve dealt with are unprofessional, unethical, and shady to the fullest degree. I’m speaking in terms of the auto service department, not the others I don’t know. So, I’ll save you the trouble so you don’t go through what I’m currently going through now...find another service department to service your repairs. The headache is not worth it, nor your time and money. Support the little shops because they take more pride in serving people in the community. These big corps are money hungry which is where the lack of compassion came in with me. I would’ve gladly accepted a higher offer being that they left me with the same exhaust leak that I paid for. Thankfully, I got my documents indicating the faulty work done there. This experience with this company has did nothing but leave a bad taste in my mouth. Whereas me and my husband probably would’ve purchased a vehicle from here before this and even during this had things been made right. I didn’t expect to be fooled or played as one, but thanks for the introduction to your play. I guess as they say, it’s not over til the fat lady sings. More

Reed Chevrolet has the best customer service Reed Chevrolet made the car buying experience painless and enjoyable. Excellent customer service, what a great day! I would recommend Reed Chevrolet Reed Chevrolet made the car buying experience painless and enjoyable. Excellent customer service, what a great day! I would recommend Reed Chevrolet for all your car service needs. More

Reed Chevrolet has the best customer service I have encountered in years: in any business, not just car dealers!! I will never go anywhere else to buy or service a car. encountered in years: in any business, not just car dealers!! I will never go anywhere else to buy or service a car. More

Terrible service Had made appointment for service and door lock issues at 7am at 1pm they had started my oil change but nothing on the door locks. Went and picked up m Had made appointment for service and door lock issues at 7am at 1pm they had started my oil change but nothing on the door locks. Went and picked up my truck and talked to the service manager which was no help what so ever! Never again will I buy from Randy Reed there service department is the worst I have ever been around. More

Good but could be great Took delivery of 2019 High Country on 5/2./19. It had been driven 58 miles by dealer in NE before being driven to St Joseph. It was washed but shoul Took delivery of 2019 High Country on 5/2./19. It had been driven 58 miles by dealer in NE before being driven to St Joseph. It was washed but should have been detailed. Obviously it was driven in very dusty environment. The bed had a light coating of mud in one corner. The rest of the bed was not cleaned. The top edge of the bed should have been black but it was brown. There was heavy dust remnants around the base of windshield and wiper arms. The inside driver's door panel had several spots of coffee or pop. When I rolled the driver's window down the edge of the glass had not been cleaned. This is the fourth truck I've bought from your dealership. I am still a customer and refer others to you, BUT you can do better. I doubt I am the only customer who expects a pristine new vehicle. More

Traded cars. Always treated with love and respect. Will recommend them to everyone. Will buy from no other dealers. We are always treated like family. Love them Always treated with love and respect. Will recommend them to everyone. Will buy from no other dealers. We are always treated like family. Love them. More

#1 Service I purchased a 2018 Chevy Cruz fro Randy Reed and have since had that vehicle serviced twice. Not once have I felt the is staff of Reed has displayed I purchased a 2018 Chevy Cruz fro Randy Reed and have since had that vehicle serviced twice. Not once have I felt the is staff of Reed has displayed any respect,nor have they went against their promises. I worked with Joe Schreck and he was nothing but honest. The service department has been great. I strongly recommend Reed Chevrolet. More

Brand new junk! We bought a 2017 1500 with only 4 miles on it, drove it home and noticed that it shifted funny, took it back to be reprogrammed,( was shifting from 3- We bought a 2017 1500 with only 4 miles on it, drove it home and noticed that it shifted funny, took it back to be reprogrammed,( was shifting from 3-6th gear going up hills) then again at 3500 miles, 8000 miles, and 12k. Finally we asked about the lemon law and they kept it for 5 days....they couldn’t duplicate the problem! ( mysteriously stopped shuddering after that) took it back again a couple weeks ago( shuddering @70mph)......couldn’t duplicate the problem!! (also mysteriously stopped shuddering again) We absolutely loved our salesman but the service department is a joke! We will not be going back! More

Great place to buy! We went to Reed Chevrolet to look for a used car. We knew Lou Schreck was honest when it came to buying cars. Unfortunately he is no longer there. We We went to Reed Chevrolet to look for a used car. We knew Lou Schreck was honest when it came to buying cars. Unfortunately he is no longer there. We found out that his son Joe Schreck is now working there. We decided to work with Joe. I must say Joe made us feel comfortable right away. Joe worked very hard to get us the best deal possible. I would highly recommend Joe Schreck if you are looking to buy a car. Thanks Joe!!! 5 stars!! More

Professional and Courteous I went in for my regular oil change and always the service department were professional and courteous and I was in and out in less than an hour I went in for my regular oil change and always the service department were professional and courteous and I was in and out in less than an hour More