Reed Buick GMC - Service Center

Everything seems to get handled correctly, they are all friendly and concerned about my needs. friendly and concerned about my needs. More

Those guys always take great care if my family. Have bought and services my vehicles there for over ten years now. Thank you Reed GMC bought and services my vehicles there for over ten years now. Thank you Reed GMC More

The service experience was superb. Prompt attention to needs. Good communication. Great follow up. Vehicle was returned in excellent cleanliness and condition. Best I have experienced. needs. Good communication. Great follow up. Vehicle was returned in excellent cleanliness and condition. Best I have experienced. More

Not Pushy and Supports Military Service manager was friendly, experienced, professional, and not overly pushy. He listened to my concerns and was happy to address all of them. They a Service manager was friendly, experienced, professional, and not overly pushy. He listened to my concerns and was happy to address all of them. They also offer a military discount which is awesome! More

GREAT EXPERIENCE I HAVE PURCHASED 5 CARS IN THE LAST 23 YEARS AND HAVE HAD AND STILL DO A GREAT REPORE WITH SALES (MIKE STEFFENS) SERVICE (LYLE) AND MANY MORE EVEN TH I HAVE PURCHASED 5 CARS IN THE LAST 23 YEARS AND HAVE HAD AND STILL DO A GREAT REPORE WITH SALES (MIKE STEFFENS) SERVICE (LYLE) AND MANY MORE EVEN THOUGH I DON"T KNOW THIER NAMES More

Customer Service I bought my Buick Encore last year. Since then I have moved almost 100 miles from Randy Reed. I was going to be in the area and was due for an oil cha I bought my Buick Encore last year. Since then I have moved almost 100 miles from Randy Reed. I was going to be in the area and was due for an oil change and tire rotation. I called and made an appointment, but it was going to be cutting it close. The service department got me right in as scheduled. I waited in the lounge . As nice as it is I was concerned. A technician came in to consult with another customer. When he was through I explained my situation and asked if he would check on my car. He said "sure follow me out to the service area while I check" Next thing I knew he pulled up in my car. He asked if I needed a receipt. When I shook my head he says "It's running and the keys are inside". I was able to keep my Dr appointment, Thank you so much for your understanding and your help. More

Fast and free oil change on my Buick Lacrosse Keep the FREE lifetime oil change on new cars intact in the future! I hear it will be discontinued this year. BAD MARKETING DECISION because many pote Keep the FREE lifetime oil change on new cars intact in the future! I hear it will be discontinued this year. BAD MARKETING DECISION because many potential return clients will go to other cheaper service providers for oil changes, especially after the first one or two free Buick 5000 mile offers. Keep the free service and they will remain loyal customers and buy Buicks again and again (I did 4 consecutive times)! More

Service PM. Had service pm. (Oil change) on Canyon. Very professional. In and out in less than an hour. 5 stars easy. Will recommend to all my friends. Had service pm. (Oil change) on Canyon. Very professional. In and out in less than an hour. 5 stars easy. Will recommend to all my friends. More

Service visits Took our Envoy in for a service visit. Had an appointment, was treated with respect and it took less than an hour. Only negative was trying to g Took our Envoy in for a service visit. Had an appointment, was treated with respect and it took less than an hour. Only negative was trying to get the credit card machine to work. More

OVERALL HORRIBLE EXPERIENCE I had my car there to have work done on the timing chain and coolant system back in Feb of 2017. I paid $1600 for this work to be done and expected I had my car there to have work done on the timing chain and coolant system back in Feb of 2017. I paid $1600 for this work to be done and expected the issue to be fixed the first time. Well, I found a leak. When I took it back to them they informed me it was the coolant system leaking. This was the first time I took it back. I pick up my car and still smell the hot oil smell coming from my car. I think that this is just the residue on the motor burning off and it will just take some time to go away. A few months down the road and the car is still smelling. So I take it back again and guess what???? Its the timing chain cover leaking... So they fix that issue.... So again I think its just oil burning off the engine. Another few months go by and my car is still stinking.... I put it on the lift at my Brothers shop and we find that its still the timing chain cover leaking. So again I take it back. Make the appt and the technician tells me that the cover has a bend in it and they are ordering a new one. It wont be in until the next day. 1.5 hrs later I receive a call from Randy Reed telling me my car is done and fixed. I asked about the new cover and he said we were able to straighten out this one. I dont see how you can straighten out a bend in a cover like this and not have it leak????So hear we go again.... I have been dealing with this for almost a year. I take it back last week 02/01/2018 telling them that I still smell the oil smell and that it is leaking. So now they tell me my issue is a Oil Level Sensor that is going to cost me another $650 to fix. PLUS my leak is supposedly coming from Vacuum Pump. So a new pump is $193.82 and they want to charge me 1.6 hrs to fix when the GM book calls for .6 hours labor..?????? SERIOUSLY????? What is up with charging an additional hour when it doesnt call for that? And don't tell me it's the diagnostic fee as this was listed in the itemized estimate I received. And how many other people have you done this too...... Oh and don't think this is all.... I also stated when dropping the car off that I needed to get the oil changed as well. There were several phone calls throughout the day about the "NEW" issues with my car.... I understand if the oil level sensor was going to be replaced, the oil would have been drained, but in the last phone conversation they were asked to make sure the oil was changed and I would come to get it... Do you think my oil was changed????? NOOOOO!!!! It was not... When I called back the next day to speak to Dan Gutierrez (who I spoke to all day about this car the day before) about how unhappy I was that my oil did not get changed after all he said oh he was sorry, he was dealing with a family thing and forgot to get with the technician to change the oil.... shouldn't this have been written on the initial ticket when I brought it in???? I am so displeased with the overall experience with the SERVICE DEPT that I will never buy another car from Randy Reed. I don't know if I need to contact my attorney in regards to this matter, but something needs to be done. I will definitely be telling everyone I know about my experience. More