Redlands Chrysler Dodge Jeep Ram - Service Center

When I called to set up a recall appointment I spoke with Jamo. He was friendly and very accommodating to my scheduling needs. I called back to ask additional questions and was equally pleased to speak wit Jamo. He was friendly and very accommodating to my scheduling needs. I called back to ask additional questions and was equally pleased to speak with Don. Neither were pushy, only helpful. When I arrived to have the service preformed I met Jamo, who was again unlike previous dealerships and repair centers I have encountered. He was pleasant, friendly, and courteous. I would and have already recommend Redlands Mazda service department. More

When I entered the shop, I did not have an appointment. I was concerned about my car so the serviceman--Steve stated he would have my car checked out. The service was commendable and the experience was pl I was concerned about my car so the serviceman--Steve stated he would have my car checked out. The service was commendable and the experience was plesant. More

My overall experience was very good. The problem was identified and the price for parts and labor came quickly. I made an appointment the next day, everything went smoothly.The "quality of work and the identified and the price for parts and labor came quickly. I made an appointment the next day, everything went smoothly.The "quality of work and the price" rec'd lower ratings because I did not shop I excepted the bid. The Jeep is running good and I'm happy. Jeff Spencer More

I own a 2008 Chrysler Town and Country. We love our van and love the service we have received when we have taken our car in for repair work. The service staff is very friendly and professional. The last ti and love the service we have received when we have taken our car in for repair work. The service staff is very friendly and professional. The last time we had our van in for service they found some problems which they took care of in a timely manner. We were going out of town and needed our van for the trip. They finished the job sooner than expected and got us on the road. We were quite pleased with Jamo and all of the service personnel. The waiting room is large, and comfortable. The sales personnel are also great at Redlands Chrysler, Dodge, and Jeep on Redlands Blvd. More

Always receive good service. Truck is always in tip top running shape. I have never been left stuck on the side of the road with this truck. Having this dealer service my truck has given me the most reliab running shape. I have never been left stuck on the side of the road with this truck. Having this dealer service my truck has given me the most reliable ride ever. I love my dodge truck. More

We have taken our cars into this dealer three times for warranty service and every time they gouge us on price and dont fix the issue, we end up going back a second or third time before issue is resolved. warranty service and every time they gouge us on price and dont fix the issue, we end up going back a second or third time before issue is resolved. Go somewhere else if you can, More

In February I wrote a letter about trouble I was having In February I wrote a letter about trouble I was having with my 2007 Jeep Wrangler that I purchased from Moss Brothers Jeep in Riverside Calif In February I wrote a letter about trouble I was having with my 2007 Jeep Wrangler that I purchased from Moss Brothers Jeep in Riverside California. I asked Chrysler to help me with a bad Rod Bearing and potential replacement of the motor. I had only had this Jeep three months and was very disappointed with Moss Brothers and the lack of customer service and disregard for customers. I called Chrysler Customer Care and was given a case number. That very afternoon I was contacted by a case manager from Jeep named Ashton. He suggested I take the Jeep to another dealer to have them diagnose it and then we would decide what action would need to be taken. A friend that is a mechanic suggested I take it to Redlands Jeep, so that is where I had it towed. I can’t say enough about the way I was treated from the moment I stepped into the service department. My service consultant Steve “Jamo” Jamison went above and beyond what would be expected from any Service Consultant. He called me daily with questions and updates. After he compiled the information needed he turned it over to Mike Hale the Operations Manager for Redlands Auto Plaza. Mike is another person who went out of his way to make sure I was taken care of. He along with Sheri Whiteside the District Operations Manager from Chrysler agreed to replace the small block of the motor with minimal charge to me. While all this was going on I received daily calls from Ashton from Customer Care. Originally I felt bad about taking another dealers problem to Redlands Jeep, but Jamo and Mike made me feel like a part of their family. As I said before I can’t say enough about these two individuals. They took a huge weight off my shoulders, restored my confidence in Chrysler Motors and gained a repeat customer for Redlands Auto Plaza. I really want to thank you all for taking a huge problem and a very unsatisfied customer that did not originate from your location and made everything right. This speaks well of the kind of Dealership you run. More