Redlands Chrysler Dodge Jeep Ram - Service Center

They want my new vehicle for up to 3 days to checkout what the issue is. It has been in twice before for the same issue, do you think they already know what’s wrong since they have replaced the same part what the issue is. It has been in twice before for the same issue, do you think they already know what’s wrong since they have replaced the same part twice already! Asked for a loaner vehicle they offered me a rental. My car is still under warranty and only has 14k. They suck!! More

Do not bring your car in this dealer for service we’ve had our car in there for more than 2 weeks when the repair was suppose to take only 3 days bad service from miguel and christopher they keep coming u had our car in there for more than 2 weeks when the repair was suppose to take only 3 days bad service from miguel and christopher they keep coming up with different excuses everytime we call in for updates please find another service dept to take you car in and avoid all the bad experience and bad service this dealer provides More

Serviceman Chris would not return phone calls. Vehicle was returned to me so filthy I could not see out the front windshield. Vehicle was returned to me so filthy I could not see out the front windshield. More

Not trustworthy, terrible customer service, and a service Advisor with an attitude. They charged me for a diagnosis without out the vehicle ever being diagnosed, milage in was same as milage out. To keep fro Advisor with an attitude. They charged me for a diagnosis without out the vehicle ever being diagnosed, milage in was same as milage out. To keep from blowing up, I went home, came back in the following day and brought this to the attention of a manager, to me, this is fraud, he agreed this was wrong and I did receive a full refund. Next issue, during this time in service, they did take care of an emissions recall, in which they told me when I came in that they did not have parts for and could not perform that service, that was strange, it got done. But what they neglected to do, is not giving me the proof of corrections form that is needed for my next DMV registration renewal when I picked the truck up. I did not know I needed this document until I researched it. I got the form a week later. Now, when it comes to recalls being done, I do believe they are very selective and partial. I say this because I had 2 earlier recalls and the said they only had parts for 1 but an employee showed me that they hand over 50 to 75 parts on a shelf that they said they had no parts for which was the 2nd recall I needed performed. This item was the transmission dip stick recall. Again, I will never return to this dealership due to dishonest service technicians, poor customer service and advisors with attitudes. More

We have had our Jeep 2023 for 4 months. Our engine light came on and took it to get serviced. Ben an older gentleman was extremely unprofessional. He lost our paperwork. The car was not ser Our engine light came on and took it to get serviced. Ben an older gentleman was extremely unprofessional. He lost our paperwork. The car was not serviced because they couldn’t find the problem. We were advised to bring it back a few days later (due to a holiday). Took it back and they will be keeping the car for diagnosing for 2 days. Mind you we have warranty on the Jeep, which means we could get a rental. WRONG! They don’t have any rentals on the lot. So it’s our responsibility to get a rental out of pocket and get reimbursed at a later time. This is extremely frustrating and unprofessional. 2023 customer service has declined. More

I am out over $10,000+ in receipts as a direct result of Redlands CDJR service managers rejection of providing me a rental truck, despite having paid $7700 for the additional warranty coverage from FCA. My Redlands CDJR service managers rejection of providing me a rental truck, despite having paid $7700 for the additional warranty coverage from FCA. My truck was also damaged in their lot which they have not reimbursed me for either. My $125,000 fully loaded Ram 3500 broke down on 11/13/22 while traveling through Cabazon, California. The closet FCA approved dealership was Redlands CDJR. With only 6700 miles on the truck, we were left stranded for almost 10hrs on the shoulder of the busy Interstate 10. FCA Roadside Assistance couldn’t tow my vehicle (supposed to be covered under warranty) because they were not offering enough money for any tow company to take the job. I had to use my AAA and pay out of pocket to tow my vehicle 26 miles to the tune of $1200US. It was determined that the Aisin transmission suffered a catastrophic failure due to a faulty snap ring (known problem) and required a complete replacement. There were no replacements available in the US and FCA had no idea as to when one would become available. We needed to get back home to Canada, where we live, however, Redlands CDJR denied me a rental vehicle. As a result, I hired a contractor to haul all my belongings and trailer back home. It took a month to finally expediate a transmission replacement. It then took an additional month for FCA to ship my truck back to Canada. The dealership along with FCA will not confirm if the replacement transmission has the correct snap ring installed as other Aisin transmission owners have experienced failures, even with a “new” transmission replacement. While the truck was in Redlands CDJR, it was damaged in their storage lot. I had submitted the receipts to them for the repairs on 02/25/23. I was given the run around from the service manager that I’d have to contact FCA for reimbursement, which I knew was incorrect. I’ve left multiple messages for Junior Beaurone the General Manager/ VP (no response) and the Fixed Operations Manager Fred Benoit to address the matter and still have not received my re-imbursement from over 2 months ago. Owning a new Stellantis (FCA) vehicle has single handily been my largest financial mistake I have ever made and hope that no has to go through the disaster I have encountered. It seems to be a top down company culture to leave the customer last, constantly wondering if your vehicle is safe to travel in with your family, massive out of pocket expenses, lack of quality control, treated horribly and “warranty coverage” that isn’t worth the paper its written on. FCA along with their dealer network do not recognize that their success depends on a satisfied customers. More

Went for a 1 Quart power steering top off and now they want almost $300.00 + $48.00 for 1 pint of fluid + $8.00 for every plastic pin they break. (So far its 4 broken pins. ( they break one a day) Every want almost $300.00 + $48.00 for 1 pint of fluid + $8.00 for every plastic pin they break. (So far its 4 broken pins. ( they break one a day) Every time I ask what's happening the price goes up $50.00. - They still have my car and It looks like they won't put it back together until they have the price past what I can pay so they can keep the car (This is how the steal legally). - IF I get the car back, I will most likely find that they did NOT add ANY power steering fluid AT ALL & sucked out all the remaining fluid to create a WORSE emergency! More

Great service very satisfied ! Nathaniel in service was patient and helped me get the best deal possible to fix my jeep. He was very thoughtful for making sure I had transportati Nathaniel in service was patient and helped me get the best deal possible to fix my jeep. He was very thoughtful for making sure I had transportation to dealer and from home. Franklin the driver was always on time and had great customer service !! More

I'm only leaving a single star because you can't leave a comment without a minimum one-star rating. I went to Redlands CDJR to buy a replacement key fob and have it cut and programmed (approx $315). I bough comment without a minimum one-star rating. I went to Redlands CDJR to buy a replacement key fob and have it cut and programmed (approx $315). I bought the key with no problems. The cutting and programming of the key was a different story. The key was programmed correctly, but the keyless entry features didn't work. They wanted to charge me $186 to diagnose the problem but after talking to the lead service advisor he agreed to waive the diagnostic fee to figure out what was wrong. I left the vehicle at the dealership and checked in a few hours later. I was informed that the keyless entry still wasn't working and they believed that it was because I had replaced the factory radio. I called several stereo installers and a few other dodge dealerships in the area for a second opinion. All agreed that the stereo had nothing to do with the keyless entry system. The next morning after getting a call from the dealership I went to pick up my car. I was told that the problem hadn't been fixed and the missing radio was the problem. I let the lead service advisor know that I had called around and what I had been told. He said that the missing stereo was the cause and short of reinstalling a factory radio there was nothing he could do. I left the dealership and immediately went to the closest auto parts store to test the keyless entry transmitter. Sure enough, the battery was dead and it wasn't working. I bought a new battery and replaced it, the issue was solved. Keyless entry now works perfectly. I don't know if this was a money grab by the dealership trying to get me to pay for useless services and or parts, or a display of the utter lack of intelligence on the parts of both the lead service advisor and the service technicians doing the work. I'll let you decide. Needless to say, I will never be returning to Redlands CDJR and will happily tell anyone willing to listen to do the same thing. Update 10/14/22: Went back to the dealership and spoke with the service manager directly and described my experience. He immediately apologized for my inconvenience and refunded everything I had paid, and even paid for the replacement batteries for the remote. More

They don't tell you what's going on with your vehicle and they give it back filthy, with scratches and glue on the paint and a broken molding. they give it back filthy, with scratches and glue on the paint and a broken molding. More