Redlands Chrysler Dodge Jeep Ram

One big S/o to my man Michael Mitchell . . got in touch with a vehicle I wanted Via email, despite living 2 hours away, we made an appointment, I made the drive, we got straight to business. . got in touch with a vehicle I wanted Via email, despite living 2 hours away, we made an appointment, I made the drive, we got straight to business. Nothing but excellent business with the man , couldn’t be anymore happier. This is my 4th time buying from a dealership and this was by far the best experience I’ve ever had. If I had the money I’d come back to buy 5 more vehicles with Michael. Great hospitality, very informative, knew exactly what numbers I was leaning forwards too and we made it work! Again I couldn’t be more satisfied with my purchase. Thank you again to all of Redlands CDJR, and big thank you to Michael ! More

Do not bring your car in this dealer for service we’ve had our car in there for more than 2 weeks when the repair was suppose to take only 3 days bad service from miguel and christopher they keep coming u had our car in there for more than 2 weeks when the repair was suppose to take only 3 days bad service from miguel and christopher they keep coming up with different excuses everytime we call in for updates please find another service dept to take you car in and avoid all the bad experience and bad service this dealer provides More

Serviceman Chris would not return phone calls. Vehicle was returned to me so filthy I could not see out the front windshield. Vehicle was returned to me so filthy I could not see out the front windshield. More

DO NOT. I REPEAT DO NOT bring your car here for service. They will kie and try amd scare you into repairs that are not needed. My wife and our infant son wen I REPEAT DO NOT bring your car here for service. They will kie and try amd scare you into repairs that are not needed. My wife and our infant son went there for transmission service. They told my wife, she has a hole in her radiator her shocks have a hole in them. They don't feel safe with her driving the car. But for the low price of $6500 they will everything. She calls me freaking out. I tell her NO that's a lie. They still insist that it needs to be done and she can do payment plan. We decline. Take it to a family friend who is a mechanic. He checks everything bumper to bumper. Her car is in great condition. BUT THE DEALERSHIP swore her car was going to break down with her and our son. DON'T TRUST THEM. More

Not trustworthy, terrible customer service, and a service Advisor with an attitude. They charged me for a diagnosis without out the vehicle ever being diagnosed, milage in was same as milage out. To keep fro Advisor with an attitude. They charged me for a diagnosis without out the vehicle ever being diagnosed, milage in was same as milage out. To keep from blowing up, I went home, came back in the following day and brought this to the attention of a manager, to me, this is fraud, he agreed this was wrong and I did receive a full refund. Next issue, during this time in service, they did take care of an emissions recall, in which they told me when I came in that they did not have parts for and could not perform that service, that was strange, it got done. But what they neglected to do, is not giving me the proof of corrections form that is needed for my next DMV registration renewal when I picked the truck up. I did not know I needed this document until I researched it. I got the form a week later. Now, when it comes to recalls being done, I do believe they are very selective and partial. I say this because I had 2 earlier recalls and the said they only had parts for 1 but an employee showed me that they hand over 50 to 75 parts on a shelf that they said they had no parts for which was the 2nd recall I needed performed. This item was the transmission dip stick recall. Again, I will never return to this dealership due to dishonest service technicians, poor customer service and advisors with attitudes. More

The service is very good . Thank you very much for all the help that I received Thank you very much for all the help that I received More

Would recommend them to everyone I know. The process was smooth and with no pressure. Wonderful customer service. Great experience. Drove off w an awesome truck. The process was smooth and with no pressure. Wonderful customer service. Great experience. Drove off w an awesome truck. More

We have had our Jeep 2023 for 4 months. Our engine light came on and took it to get serviced. Ben an older gentleman was extremely unprofessional. He lost our paperwork. The car was not ser Our engine light came on and took it to get serviced. Ben an older gentleman was extremely unprofessional. He lost our paperwork. The car was not serviced because they couldn’t find the problem. We were advised to bring it back a few days later (due to a holiday). Took it back and they will be keeping the car for diagnosing for 2 days. Mind you we have warranty on the Jeep, which means we could get a rental. WRONG! They don’t have any rentals on the lot. So it’s our responsibility to get a rental out of pocket and get reimbursed at a later time. This is extremely frustrating and unprofessional. 2023 customer service has declined. More

They serviced my Jeep and the spare and jack are missing. This dealership is the only place I have taken the Jeep to and left it unattended. Other times was me in the Jeep as oil changes were completed at a This dealership is the only place I have taken the Jeep to and left it unattended. Other times was me in the Jeep as oil changes were completed at a drive through. Replacement spare and jack cost over 500 dollars. I see why a mechanic would snipe one for some extra cash. When they checked my Jeep in February for a "Service Shifter" issue I noticed they had the trunk open and the front hood. I thought nothing of it until I needed to use the jack for a flat on the freeway and did not have one! Or the spare for that matter!!! More

I got the impression this dealership is selective about who they provide fair service to. They tried to sell me a bunch of unnecessary add ons and other “fees”. They also tried to have me fill out a credit who they provide fair service to. They tried to sell me a bunch of unnecessary add ons and other “fees”. They also tried to have me fill out a credit application BEFORE we even negotiated a price. I recommend staying away from this place. At least until the new FTC rules become effective in June. These new rules will prohibit these practices. More