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20 Reviews of Red River Chevrolet - Service Center
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December 07, 2023
I've enjoyed my 2020 Traverse that I purchased from Red River. I've had a great experience overall and was planning to trade it in and purchase another early next year. I had an issue with my exhaust River. I've had a great experience overall and was planning to trade it in and purchase another early next year. I had an issue with my exhaust and brought it in for service. I had already diagnosed the issue, documented the problem, and provided documentation about it being a known issue with GMC along with several service bulletins on how to fix it and the Emissions Warranty coding needed for the service. I made an appointment, discussed my issue with a service advisor, and provided all my documentation. I expressed that if the issue was not covered by warranty, that I would have to explore other options to have it resolved. I was assured it was covered under warranty and there would be no cost to me. The next day, I got a call that it was not covered under warranty and that I would either have to pay the +$600 to have it fixed or not have it repaired and still have to have the service department reattach the defective part and then still pay around $250 for service and diagnostic fee. At this point, I didn't have much of a choice as it had to be fixed to be drivable and I had the service department complete the work. The next day, I contacted GMC to open a case to evaluate the work done and to potentially have it covered by warranty and maybe get some percentage of reimbursement. Although other years (2018, 2019, 2021, etc) of the Traverse had the same issue which was covered by warranty, it was decided mine would not be and I was offered a $59.95 refund. When I asked how it was calculated, it was told "That's just what the computer said". I was told that I could either accept that or get nothing. I was also told I would be contacted by my case manager to discuss before it was closed. I never received that call or email. By far, the bust tradein/buying experience I've ever had was with Bob Lockhart at RRC. It was such a good experience that I told him that I would buy all my future vehicles from him and RRC. My most recent experience with Red River Chevrolet and with GMC has changed my mind. I will be selling my Traverse soon and have decided that I will no longer be purchasing GMC products. My family worked for GM in Shreveport and we were a GM/Chevy family growing up. It's sad to see that end due to something that could have been remedied so easily and lack of care and focus on customer experience. I understand that I'm only a drop in the bucket in terms of customers and revenue. More
by karl.knotts
Employees Worked With
Not Applicable
February 08, 2023
Came in to have a recall service on my 2020 Silverado Crew Cab truck. Julie met me after I drove in, she was so polite and wrote down everything my truck had wrong, all the symptoms it was showing. There Crew Cab truck. Julie met me after I drove in, she was so polite and wrote down everything my truck had wrong, all the symptoms it was showing. There were 2 service jobs ahead of mine. So I left my truck, and they called Uber to take me to my wife's work. Julie kept me informed about the work updates. It took a few days to get my truck back, but it was because of the 2 other vehicles ahead of mine. And Julie told me of another problem with my truck that the mechanic found on it, and he fixed that also. Great people, great service! I will not go anywhere else but Red River Chevrolet for my service needs. Thank you Red River, and also thank you Julie for everything you did to tend to my truck needs. More
by dva617@earthlink.net
Employees Worked With
January 21, 2022
Getting a service done is hard you scheduled it online then they canceled it bexause they only can do so many oil change a day it show it was open for 730 am on 1/24 that be second time they can not do it then they canceled it bexause they only can do so many oil change a day it show it was open for 730 am on 1/24 that be second time they can not do it so forget it i go somewhere else or do it myself even though it will void the warranty on the power tran i know one thing i will not call or buy another vehicle from there More
by cty70279
Employees Worked With
December 22, 2014
Second try for service Got a appointment and took it in a few weeks ago and 1hr and 45 minutes later it was setting in the lot waiting to be done. I checked on it and was to Got a appointment and took it in a few weeks ago and 1hr and 45 minutes later it was setting in the lot waiting to be done. I checked on it and was told appointments did not mean anything I had to wait until everyone that came in ahead of me without a appointment was finished. I took it home and talked to bob Lockhart about it and he said next time let him know and he would make sure it was done as I was told it would be done. This time I left it there over night and told him I was bringing it in. when I picked it up it looked great and was ready to go! I think they rotated the tires and serviced it and it looks great! More
by Don
Employees Worked With
September 24, 2014
Oil Change Brought our Impala in for oil change, team found nail in tire. The tire was repaired quickly and at a affordable price. Very pleased!! We will always Brought our Impala in for oil change, team found nail in tire. The tire was repaired quickly and at a affordable price. Very pleased!! We will always use Red River for our auto needs. More
by melbacarney123
Employees Worked With
Joe Ridder
August 04, 2014
Expectations Meet With Smiles Red River Chevrolet has met all of my expectations with the truck I have and the services I have been and will continue receiving from them. Their web Red River Chevrolet has met all of my expectations with the truck I have and the services I have been and will continue receiving from them. Their website is user friendly just like their staff are very easy to communicate with at all times. No pressure. More
by freddiemingo2
December 04, 2013
I've always owned Acuras. On a whim I decided to buy a Corvette. Everything that had to do with this dealership from the sale to every service I receive is extraordinarily disappointing. I've never not a Corvette. Everything that had to do with this dealership from the sale to every service I receive is extraordinarily disappointing. I've never not had to leave it over night. Never once is there a loaner car available. They send you home in a Nasty Smokey taxi. Real classy. Price is always more than the first quote. Whatever part I've needed is always on back order. The service girls are nice enough but it's easy to smooze when you are lying. Needless to say I won't be buying through this dealership again More
by Dbsobg
Employees Worked With
Ashley, Maura
October 17, 2012
Love this dealership and will not go anywhere else now. Ashley Pierce has made this a wonderful and stress free experience. I highly recommend you request her when going to this dealership. She is knowle Ashley Pierce has made this a wonderful and stress free experience. I highly recommend you request her when going to this dealership. She is knowledgable, kind, upfront and honest. They have truly honored the warranty with no strings attached. They have replaced my entire dash b/c of a crack, both struts on back liftgate, airvent in back b/c the slat broke, door handle, and cigarette lighter and I did not have to pay a dime. During all these repairs, I did not have to leave it once over night with them. They have gone above and beyond to assist and accomodate me. While repairing my dash, they received a faulty circuit and instead of making excuses, they were up front and made sure I was taken care of as their client. Even though my items were covered under warranty, I was treated as a paying customer. I have used other local chevy dealers and NOTHING compares to Red River. I am forever a customer. If you are unsure, try them once but make sure to ask for Ashley Pierce--she is absolutely wonderful and will make your whole experience worth while. More
by droddy4
Employees Worked With
Ashley Pierce
June 22, 2011
Excellent, fast, professional service department. We have 2 Chevrolets and have been very satisfied with their work. Very helpful employees and easy to work with. have 2 Chevrolets and have been very satisfied with their work. Very helpful employees and easy to work with. More
by Bob Ingram
Employees Worked With
Other Employees :
Chris Fuller
August 26, 2004
This dealer has the reputation for the best service department in the area and it is well deserved. Joe and Joey take excellent care of me and my vehicles. Red River is the only dealer with more than 4 department in the area and it is well deserved. Joe and Joey take excellent care of me and my vehicles. Red River is the only dealer with more than 4 GM Master technicians in the world...They have 10! More
by kinggeorge
Employees Worked With
Other Employees :
Joe Rider, Joey Scarpinatto
