Red McCombs Toyota

After shopping around w/ my roommate for a Hihglander,we found exactly what she wanted, a ’09 Highlander Limited. She was leaving to go out of town the next day, but knew she wanted it, so they worked out a found exactly what she wanted, a ’09 Highlander Limited. She was leaving to go out of town the next day, but knew she wanted it, so they worked out all the financing over the phone, decided the bottom line # and she offered to buy it. Since she wasn’t in town, they offered to hold it if she would sign a letter of intent to buy and fax in her credit card information. He informed her all she needed to do was come in and sign the paperwork Monday. She called Monday to setup a time to come in to sign, only for them to tell her they sold the car. Even after speaking with the Sales Manager, he offered no explanation as to why, and never once apologized. Obviously, she was very confused and angry and had no plans to do business with them going forward. The Sales Manager called her back yesterday letting her know they had another Highlander come in (same spec as the last one, but a different color), he wanted her to come look at, telling her he wanted to make things right. He told her they would do the same pricing, financing, etc. Reluctantly, she decided to go. When we arrived, the Sales Mgr’s supervisor met us outside to show us the car and quoting the price, which was 3K more than what she was told. She explained the only reason she even came back was because they said they were going to make things right and offer her the same pricing. He told her there must have been some miscommunication, because he could only come off the vehicle $500. She had him call the Sales Mgr, who had her come back, and asked if he told her he would sell the Highlander for the same price and the Sales Mgr claimed he didn’t say that. How convenient! We are both very upset at this time, because she has been lied to several times now and driven all the way back across town for no reason. The Supervisor tells us we should calm down, that obviously we misunderstood, and it would be best if we came inside to talk in his office!!! (He didn’t want the other customers outside hearing our conversation and how upset we were w/ their customer service and experience). He never accepted fault in the whole situation, nor apologized until I mentioned I worked for Rackspace and would be sure to let everyone know of our experience. He then started apologizing and praising their efforts and things they do for the community. And how he would like to put gas in my car to make things right. LOL At that point, I let him know, we were not interested in doing business with a company with such poor customer service. The overall experience was so bad, she decided against buying a Toyota all together. More