Red McCombs Toyota
San Antonio, TX
Filter Reviews by Keyword
By Type
Showing 211 reviews
We were very happy with our salesman, Stephen, and our overall experience. Stephen took his time with us, even though I was debating what vehicle I wanted to purchase. My wife and I came in to trade in an overall experience. Stephen took his time with us, even though I was debating what vehicle I wanted to purchase. My wife and I came in to trade in and purchase a Tacoma. After I was trying to make up my mind, Stephen pointed us to the Camry's. We test drove the silver SE and my wife liked it so much, we went to work to purchase this one for her. As we were finalizing paperwork, I made up my mind to purchase a black Camry. They drove so smooth and looked terrific. The managers we encountered were very friendly and genuine. We met Chipp and GM, Lane. Stephen introduced us to almost everyone we encountered. We are repeat customers. We purchased two Camry's 5 years ago. We had the same experience. But Stephen kept taking us to everyone and telling them that we are repeat customers and had purchased two vehicles. He made us feel very special and the employees we encountered welcomed us and Thanked us for being their customers. Glenn and his boss, I can't recall his name, in finance. His boss gave us a terrific price on the extended warranty and oil change services. I don't recall this being offered last time. I take in our vehicles for every service. Frank Driffel and his service repair staff, Thomas, Jennifer, Mark, Winfred, and Melissa are all terrific. I trust each one to give me a fair and straight quote. More
I was referred by a customer of McCombs Toyota. I also have known Ms. Wagner for about 20 years. She was so helpful and put me in touch with Shane Mitchell and we looked at different Tundras. Pricing was have known Ms. Wagner for about 20 years. She was so helpful and put me in touch with Shane Mitchell and we looked at different Tundras. Pricing was a big factor and Shane was able to give me a very good price for the truck I was looking for and also for my 2002 Tundra trade-in. Once the deal was done I met with "Doc" Holliday to work out the financing and warranty details. He was very informative and helpful to me. He showed me many scenarios with all the options available. Overall I had a very pleasant experience in the purchase of my new Tundra. Everyone was so helpful and no high pressure tactics were used, which I really appreciated. I came back a day later to purchase a couple of accessories from Ernest Torres in the parts department and was treated like I was a lifetime customer. I felt very much at home and comfortable in all my dealings and the whole experience had a positive impact on my 20 year old daughter. She was so very impressed. I will be in the market for a Ford Edge in the near future and McCombs will definitely be a store we will shop. I look forward to visiting the service department for my service needs. Just a side note, I really like my new Crew Max Tundra and Shane did an excellent job, with the help of my daughter, to select tires and wheels to make my Tundra a unique truck on the road. Shane shows such pride in his job making the vehicles exactly what his customers are looking for. All the people I had dealings with in my opinion were very professional and knew their jobs and how to take care of the customer. More
I thought dealership was very helpful and willing to negotiate on price and financing. We bought a 2010 Tundra from Mario Castillo last Feb and were very pleased with his attention to our needs and con negotiate on price and financing. We bought a 2010 Tundra from Mario Castillo last Feb and were very pleased with his attention to our needs and concerns during and after the sale. He was very adamant about calling him back if we had any questions or concerns after we purchased my husband's vehicle as well as my own. More
Hector was courteous, always available, and knew his job. He was very helpful and took the time to explain the various features of the car when it was delivered. He worked hard to get the car with the access He was very helpful and took the time to explain the various features of the car when it was delivered. He worked hard to get the car with the accessories I wanted. More
My mother and I just went to go look at cars. Then come to find out we bought a 5 door Yaris. Mike showed what the payments would be and how much it would be every month I didn't think the price would be s to find out we bought a 5 door Yaris. Mike showed what the payments would be and how much it would be every month I didn't think the price would be so low!! I am very pleased with how friendly everybody was. I loved the atmosphere, and all the men looked fresh and clean. I like my experience and in 20 years come back for the latest Yaris. More
Mike Buffenbarger should be commended for his customer service. From the very first day, he was very patient and kind and allowed me to ask tons of questions. He was very friendly and courteous and was no service. From the very first day, he was very patient and kind and allowed me to ask tons of questions. He was very friendly and courteous and was not rushing me at all. Later on that week, I purchased my very first Scion from him, and I'm sure will not be my last!! Mike is the kind of salesman I want working FOR me (the customer) and not just trying to push every car at me just for a quick sale. I enjoyed my shopping/buying experience at Red McCombs Toyota/Scion and have already recommended him to others. Mike was a great guy from the beginning to the end of my sale. I very much appreciated that, and being in customer service myself, can respect someone who delivers it to me! THANKS MIKE!!! I frickin love my car!!! J.J. Gonzales More
Jerry Reynolds, host of the AM 1200 radio show "The Car Pro Show," referred me to Red McCombs Toyota for "the best car buying experience." Mario Castillo, Internet Sales Manager, and Lane Tokunaga, Gen Car Pro Show," referred me to Red McCombs Toyota for "the best car buying experience." Mario Castillo, Internet Sales Manager, and Lane Tokunaga, General Manager, treated me kindly and ensured my car-buying experience was comfortable and exciting. Glenn Fowler, Business Manager, was polite, but he hastily reviewed the financial paperwork and contracts, leaving me bewildered and uncomfortable. I felt I annoyed him when I asked certain questions and refused the extended warranty offer. This was my first car-buying experience, and I enjoyed it. It was exciting to drive off the lot in a new 2011 Toyota Camry SE! More
From the test drive to the actual purchase of the car, everyone was very curtious and helped me have a successful leisure purchase. No one ever pressured me to buy something more than I wanted and I appr everyone was very curtious and helped me have a successful leisure purchase. No one ever pressured me to buy something more than I wanted and I appreciate that. More
Very positive experience, love the car. Mario and Henk were a pleasure to work with. I also have to say that the company that installed the leather did a GREAT job. Very happy, thanks for everything. were a pleasure to work with. I also have to say that the company that installed the leather did a GREAT job. Very happy, thanks for everything. More
Kiffen was so wonderful when I went in and purchased my Camry. Kiffen is the reason my husband went back 5 days later to purchase a $45,000 Tundra. Tripp was great as well and took care of items my husband Camry. Kiffen is the reason my husband went back 5 days later to purchase a $45,000 Tundra. Tripp was great as well and took care of items my husband wanted for the truck. Finance person was very professional and friendly as well. I only stopped at McCombs Toyota by chance I had originally gone to Toyota of Boerne and they didn't seem to take me serious and chose to have a meeting while I waited. That is when I got up and walked out they called me back then asked where I was going to go. I advised I would stop at the first Toyota dealership I see on the way back to town that happened to be McCombs. Thank you all for making this sale a pleasurable experience. More