Red McCombs Toyota

Hidden Fees, Charges or Incompetence? My wife and I decided that we need a mini-van as our family increased with the new editions of a little girl and a little boy in the last two years; i My wife and I decided that we need a mini-van as our family increased with the new editions of a little girl and a little boy in the last two years; in addition to our six year old. In total we are a young family of five. Currently, we share one car. We decided to give Red McCombs a shot off of I-10. Our Salesperson was Travis, the Sales manager was Shaun, and the Finance rep. was Valente. Thursday of last week, Travis showed us some vans that we were interested in and we eventually sat down with Shaun to pull some paperwork. My wife and my credit is not the best but we were coming in with a trade in that is paid for or possibly with some money down in addition. Travis and Shaun told us one thing but the finance guy, Valente, told us something completely different. I am a Sales manager and work with finance options for my clients. When I put pen to paper, the loan ended up with almost $ 7,000.00 unaccounted for!!! I'm sure these could be hidden fees, charges and commissions - OR - the finance guy (Valente) didn't figure the numbers right. The thing about it is, we didn't "beat-up" anyone on price. We didn't ask for anything crazy. We just asked for a payment less than $ 400. on a used van (2010 Sienna LE with 96,000 + miles on it) where the asking price was 18999.99. By the time I sat down with Valente, Monday afternoon, he recognized that we wanted to stay under 400.00 dollars a month for a payment but he proceeded to show me a term of 66 months with a payment of almost 500.00 a month!!!! When I put pen to paper and calculated Tax, Title, Interest, Principle, with the term offered, there was almost $ 7,000.00 unaccounted for build-in somewhere, or, the numbers were incorrect altogether. I took time off from work to try and make a deal with these guys and Red McCombs used car dept off of I-10.. I even had to bring my family into the dealership, which is difficult with two little babies. I waited for over 40 minutes in the lobby before Valente asked for additional documents that he needed copies of (why did I wait over 40 minutes when all Valente needed was some copies, which I had brought in with me?). When I explained to Valente that we had time factors because of my work and the kids - he got short and irritated with me! I then explained that I had been waiting for almost a hour as our appointment was arranged with Travis and Shaun at 10am. He changed his attitude a little but was still very un-empathetic to mine and my family's situation. We decided to leave and go to lunch. I had to call my work and explain that the arranged time off to make a deal on a van might not be enough time. We were basically waiting for the departments at this place to communicate and all get on the same page, only to go back after lunch (with all the kids again) and get over charged and almost ripped off on a crazy loan deal... At one point, Valente even turned the computer monitor around and showed me figures which showed the price worked in the deal was a thousand dollars more than the MSRP for the used van, a credit amount of over 1200.00 actually showed. The interest rate was at 18.99 %. You do the math, 7,000.00 added in somewhere. I went out to the lobby and told my wife what was happening and she decided that we just needed to leave. So as we were leaving Valente tried to say that "he didn't know" we needed to be under 400.00 a month in payment, which is just infuriating. The double talk wasn't eloquent and was a joke. If you are gonna lie and double talk at least sound good when doing it. Reminded me of a con artist or a street panhandler when you catch them in a lie or call their bluff. Travis didn't say much through all this. I don't think he knew quite what was going on himself. Shaun rushed out to the parking lot to shake my hand only to tell me to consider a co-signer for the loan.. so on some level he was lost as to what was going on. Shortly after we left, Shaun/Travis called with a van that they would be willing to work payment of 400.00 dollars a month, which is all we wanted to begin with. Its crazy. We are a young family who feel incredibly cheated, used, disrespected, and almost taken advantage of. I'm completely lost how a group of people can do this in any industry. The ethics and care for the customer became completely devoid. The time and money and inconvenience placed on my family was astonishing - and still no van. I will forever tell everyone of my experience and to NEVER work with these people at Red McCombs. More

Amazing Support & Customer service This was, by far, the best car buying experience I have ever had. First of all, Rudy Lizaola and Andrew Roth are an amazing team. I know they are th This was, by far, the best car buying experience I have ever had. First of all, Rudy Lizaola and Andrew Roth are an amazing team. I know they are there to sell you a car, but they didn't try to take advantage of me because I'm a female. I felt comfortable the whole time. Not only where these two great, this dealership has a Military Relations department. Great experience all the way around. If you are in need of a vehicle, this is definitely the place to go. More

car sold Love the friendly service. Rey was great. We have bought many cars from him and we will return should the need ever come up. Thanks Love the friendly service. Rey was great. We have bought many cars from him and we will return should the need ever come up. Thanks More

KUDOS to the 5 AMIGOS We have dealt with Mario in purchasing our previous vehicles and currently we own a new 2014 Highlander LE Plus. His other sales dealers Mr Andrew an We have dealt with Mario in purchasing our previous vehicles and currently we own a new 2014 Highlander LE Plus. His other sales dealers Mr Andrew and Mr Rudy handled our search for a new vehicle with awesome personality and great professionalism. We recommend any of our family or friends to visit Red Mccombs Toyota and ask for these gentlemen. Last but not least, Mr Jimmy, Dealer Delivery provided us with a thorough review of the new vehicle. We are very pleased with the dealership because of the service these gentlemen have provided including their Auto Service and representative, Ms Jennifer. More

Worst Toyota Dealer The internet team sales person gave me a good quote for new Toyota Camry. I went there and test drove the car. I wanted a different color and he earli The internet team sales person gave me a good quote for new Toyota Camry. I went there and test drove the car. I wanted a different color and he earlier had told it was fine with him. After running credit application, this guy says the car price is hiked $5.8K because I wanted a different color. If I asked him about the car that he quoted earlier, he said I could take it for the quoted price and he was ready to drive me to the lot to take the car for me. However when I asked the VIN number and miles driven in that car that I wanted to buy and asked if there were any problems in the car to be sold for huge difference in price for $5.8K, he suddenly says some guy out of town had bought the car online. I am not surprised by this con. I think that's what sales has become nowadays. You lure a customer to dealership, run his credit and then raise the car price and interest rates. I wonder who would do something like this. He also said he is sorry for misleading me as if it really mattered to him. How do these guys sleep in the night? More

The other day I went to purchase a car, not that I need The other day I went to purchase a car, not that I need one, but I do travel to Austin everyday. I had a set price for the car that I wanted. He kep The other day I went to purchase a car, not that I need one, but I do travel to Austin everyday. I had a set price for the car that I wanted. He kept getting the car lower and lower, but not low enough for me. He kept telling me to sign something saying that I would purchase the car at a different rate than what I was willing to pay. Then he tells ME that I am playing games. The price was lowered over 2,000, but not as low as I wanted for an older 2009 camry. THEN he tells me it will cost another 1,000 do go get a different car from Universal. The funny thing is Universal Toyota said lets go get the car and They will get me the price I want. They even said they would go to San Marcos and get me a car. In other words Isaac is a liar!! and I now refuse to give my money to Red Mccombs after I have had several people buy from them and me since 1998, My money will now be going elsewhere. They are a bunch of crooks and liars!! BEWARE of them, More

After doing a lot of research online regarding the new 2014 scion Fr-s, I decided that was the car I definitely wanted. I searched all over the internet until I came across a website that gave an estimate 2014 scion Fr-s, I decided that was the car I definitely wanted. I searched all over the internet until I came across a website that gave an estimate of what the car should be worth and it provided me with a “certificate that locked in my savings”, meaning that the price stated on truecar.com was the price I was going to pay for the white Fr-s they supposedly had in stock. I printed out the “certificate” (which was about 4 pages long) like I was instructed to do but somehow the estimate given was for a 2013 fr-s, and not the 2014 Fr-s. I went back and checked the estimate for the 2014 Fr-s and it was only a $3.00 difference between the two, so I decided to just note down the difference rather than wasting more paper since I had the “certificate” on my phone as well. I went back and double checked Red McCombs’s inventory online to make sure that the specific car I wanted was in stock so I wouldn’t drive all the way over there for nothing and it was indeed there. I then visited Red McCombs and I found the car I wanted but with a SOLD sign parked under a tree on a windy evening and with a lot of bird stool on it. I decided it wouldn’t hurt to ask a salesperson if they had any more white automatic fr-s’s, so my family and I headed inside. As we walked in the door, we see many of the representatives standing around talking to each other and since many of them made eye contact with us, we thought we would be asked if we needed assistance. We walked in the showroom for about 5 minutes and no one bothered to approach us. I then went up to the front desk and informed the young lady I was interested in purchasing a car and if I could get someone to assist me, preferably someone who spoke Spanish to make the process easier for my mother who was the one that was going to buy the car. Immediately one of the men that were standing around socializing came up and offered his help. I was offered to take the white fr-s which had the SOLD sign on it for a test drive and then decide on what color to get if I didn’t like that particular one. As I walked around it, I noticed a couple of small, barely noticeable scratches (probably from being parked under the tree) but didn’t think anything of it at that moment. I then saw that the car I was test driving was not $26,xxx but $28,xxx because of some additional accessories. Overall, I knew that was the car I wanted but I couldn’t make a choice until after I saw the figures/numbers offered to us since it’s a big decision to make, especially around this time of year with jobs being so slow. I then made the salesperson aware that I had the truecar.com certificate which gave the specific car I wanted (without any accessories) a $26,xxx MSRP value. I also asked him if they had the $1,000.00 off MSRP of any scion promotion as stated on the scion.com website, but he did not know anything about that. By the way he looked at me and responded he made it clear he didn’t know what I was talking about, and I guess he left to show someone the paper. He then returned with the keys to test drive the car without mentioning anything about the truecar.com certificate or the promotion I had mentioned previously. Upon our return from the test drive and after much walking around, the salesperson returned with the estimated prices and showed them to my family. During the time of the price discussion, I was with my fiancé test driving the car again so he could get a feel of what I was planning to get but by the time I returned I had missed out on the most important information, the price discussion. My family was walking out as I came back from the test drive and said they had been given a higher price compared to what we calculated. My fiancé and I returned inside to speak to the salesmen so he could clarify for us the price he had estimated but we weren’t shown the figures again. Instead, he went inside the main office and came back out explaining there wasn’t much they could do to reduce the price on the car more. I explained that I understood that and I wasn’t arguing that at all, all I wanted to see were the figures! After he came out, some other guy came out from his office (he didn’t present himself nor did he greet us so I don’t know what his name is) using an angry and loud tone of voice and asked me whether the certificate I printed was for a 2013 or 2014 scion, which I had already explained to the previous salesperson and explained again to this other guy that I simply didn’t want to waste more ink and paper when there was only a $3.00 difference between the two MSRP’s; I could prove it by showing him the e-mail on my phone, but instead he cut me off and said that the MSRP he gave us was the same as truecar.com. I only stared at him with disbelief that he had just spoken to us like that! He stared at us with a frustrated look as if we were stupid or were asking to have the car for free. All I needed was to see the paperwork but no one was nice enough to sit down and explain to me what is included in their estimate of more than $29,xxx which was the estimate even after they supposedly deducted the $1,000.00. The salesperson knew the car was for me which means I would pay for it, so why didn’t he wait to show me the numbers until I was present? After the rude guy talked to me like that I lost my patience and just walked out with no desire to go back. It seems like they were not interested in selling any cars since the salesperson was yawning during the whole time he was speaking to us, and the “manager” or whatever he was spoke so rudely to us before even asking what it was that we needed to be clarified in the first place. These people don’t seem to understand that the food they provide to their families on a daily basis as well as the gifts they will be buying these holidays for themselves and their loved ones come mainly from the consumers who purchase cars from their dealership! Unless we are millionaires and have money to throw out the window carelessly, as consumers and I as a college student especially, will always try to find a good deal since we are dealing with not just hundreds, but thousands of dollars. So salesmen, don’t get mad when someone asks you if you can do anything to reduce the price of a vehicle because more than likely, the consumer already found out about the many ways they can save money. I personally informed myself well on the many promotions available at Scion at this moment and not a single one of the promotions I was aware of was mentioned to me until I brought it up. Being an owner of a small business, I know that promotions and special sales are the way to get more costumers to buy your products even if it means losing profit for some time because in the long run, you will gain the respect and loyalty of many customers. Other ways to gain and keep a customer are to be well informed about the products you sell, demonstrate interest in your job, provide care and attention to your customers, listen attentively to your costumers, but most importantly communicate in an educated manner! These are the many virtues some salesmen/ managers have yet to work on at Red McCombs Toyota/Scion. My visit to Cavender Toyota was much more pleasant. I was well received and assisted from the very moment I stepped out of my car and they made my first car buying experience one I will never regret. I love my new car!? More

I purchased a used vehicle from Red McCombs Toyota in early October 2013. My sales rep was Rudy Abrego and I couldn't be happier with his work. He worked hard to get me the price I wanted and answered early October 2013. My sales rep was Rudy Abrego and I couldn't be happier with his work. He worked hard to get me the price I wanted and answered every email, text, and phone call. Ultimately the price was good, his customer service was outstanding, the sales manager and finance manager were great, the service department went out of their way to explain some potential issues - just an overall really good experience. If you are looking at a vehicle at McCombs Toyota, ask for Rudy. I don't think you'll be disappointed. More

I just returned from two back to back deployments and needed to find a vehicle. After settling on the 2014 Scion tC, I came online to USAA for an Auto Loan. After qualifying, I saw that a New Car Buying needed to find a vehicle. After settling on the 2014 Scion tC, I came online to USAA for an Auto Loan. After qualifying, I saw that a New Car Buying Service was being offered in partnership with TrueCar.com so I signed up for it. On 26 August, I went to the dealer, Red McCombs, USAA/TrueCar.com has designated for my new purchase. As soon as I arrived on the lot, I was greeted by Cameron Gutierrez. I immediately told him that I was there under the USAA/TrueCar New Car Buying program and was there to see Mike Buffenbarger as his name was listed on my certificate. Cameron made no effort to go get Mike nor really seemed interested in my certificate or the USAA/TrueCar program. Cameron asked what I was looking for. I told Cameron that I wanted to test drive a manual 2014 tC but was likely going to need to order my car. I then asked for Mike again but Cameron told me that he was busy. I went ahead and completed my drive (this was my 5th drive after visiting several other Scion dealers,) As I knew that I wanted it. I told Cameron that I was very specific on my accessories. Cameron then brought me inside to sit so he could see about how fast he could order what I wanted. As we were about to move into the actual buying portion, I again asked for Mike as I wasn’t sure if I needed to speak to him to stay within the intended Car Buying Program. Cameron disappeared again. When he came back, he brought Estevan Garcia with him. Estevan explained that Mike was actually part of the internet team but Cameron was the actual salesman. I explained to Estevan that I was there for the USAA/TrueCar.com Car Buying Program. He just stated, “Yeah, yeah” but also showed no real interest when I tried to show him the certificate. Both Estevan and Cameron sat down with me to ask what I wanted in my vehicle. I was very clear with my accessories that I wanted. They both left to try and find my car. Estevan then returned with Cameron in tow to tell me that they located my car and it could be here in a day. He shows me the price. I saw the car had more accessories than what I wanted and told him so. Estevan told me, “Well that’s how the car comes.” I stated that I wanted my car with the four accessories and that was all. He then tells me that to get the car I want, I will have to order it so I may be waiting for months since the dealership orders their inventory about 2 months out. I stated that I didn’t mind waiting. They both leave again. Cameron then comes back to me to ask for my name, phone number and email address. I tell him that he should already have my info as USAA sent Red McCombs my info and it was received as I had emails from the dealership that morning. Cameron stated that they didn’t have it and needed it again. He also wanted to clarify that I wanted navigation in my system and stated that he believed it was going to cost more but he would check. Again both Estevan and Cameron returned to tell me that my navigation was going to cost me $1,700 ON TOP of the $1,198 I was already going to pay for the premium stereo. That didn’t seem right to me at all so I asked them to remove that option. They both left again. When both returned, they told me they found the car and it could be there in a day or two. After adding the figures, I saw that it was still about $500 more than what I expected to pay. I asked what it was and Estevan stated that it was the dealer installed accessory package. I stated that I didn’t want it. Estevan told me that that is how the car comes. I told him again that I didn’t want it. Estevan then said he would go and see if he could take it off. As he left, I had felt I reached the limit of my patience. I was especially annoyed that this was not a Hassle Free experience that both USAA and TrueCar had promised. No one at Red McCombs was listening to what I wanted. Later, both men returned with more paperwork, this time showing the dealer package removed and of course, acting like they did me a huge favor. When I compared the prices, I still saw a $50 dollar discrepancy that I was curious about versus the certificate printed from USAA/TrueCar.com (that no one bothered to look at or acknowledge earlier.) When I asked what it was, both men stated that they didn’t know but had to ask. By then I was finished and decided to leave. As I walked into the parking lot, I was chased down by Cameron, Estevan and a man named George, who stated he was a manager. George was trying to get me back in by explaining the $50 difference. I was no longer interested and proceeded to leave the dealership. Later that day, I received a call from Cameron. In order to get me to return, he offered to subtract the $50 in question and give me my window tint for free. (A $339 value.) I was so put off from the dealership, I absolutely did not wish to EVER return. They were THAT awful to deal with and I would never send anyone there to buy a car. I instead went to Universal Toyota to conduct my business, so please see my review under that dealership. More

I was looking for a wheel cap for a 2001 Camry wheel. i had bought this car in another region of the country. Another dealership in the city couldn't find the part or part number, but Ernest did and this e had bought this car in another region of the country. Another dealership in the city couldn't find the part or part number, but Ernest did and this ended an ordeal for me that had taken up a number of hours of my time over the last few months. He really showed a desire to take care of the customer's needs. This was an aftermarket wheel made by Enkei and placed on the car before I bought it new and I had previously contacted both Enkei and the original toyota dealership without success in finding the part or part number. In fact, no one at Enkei wheels or the dealership in California could do what your employee did for me, he found the part number, which was exactly what I needed. Thank you Glenn Terry More