Red McCombs Hyundai - Service Center

$25/spark plug was a bit pricey for my plug change. For an item that costs less than $7 each for a comparable part at an auto parts store, I think the dealers price as way too high. For an item that costs less than $7 each for a comparable part at an auto parts store, I think the dealers price as way too high. More

Service Advisor Mr Victor is the best. A friendly and very knowledgeable person about the vechile A friendly and very knowledgeable person about the vechile More

I appreciate the great professional customer service rendered whenever I make a visit tot he dealership… rendered whenever I make a visit tot he dealership… More

Making an appointment for Service required multiple phone calls. Direct line to service “always” busy. Excuses were constantly made as to why the approved work was slipping well past the promised date. For e calls. Direct line to service “always” busy. Excuses were constantly made as to why the approved work was slipping well past the promised date. For example: it’s hard to find Hyundai mechanics; your mechanic is being evaluated, and will probably be let go since he’s slow; your mechanic will work OT to finish your job, but he’s stressed out; there are other jobs in front of yours… hybrids take a lot of effort to repair; etc. More

Easy to schedule service appointment on line. Paul kept me appraised of progress. However, it took a really long time because a part had to be obtained from another dealership. Thankfully a nice Paul kept me appraised of progress. However, it took a really long time because a part had to be obtained from another dealership. Thankfully a nice waiting area as I was there for hours. More

Body shop squared away my 2024 Bronco bumper after I messed up the threads. Solid folks. messed up the threads. Solid folks. More

When I arrived at 9:30 a. m., the dealership was clean and the drive-in empty. I was out the door with an oil change and updates before noon. m., the dealership was clean and the drive-in empty. I was out the door with an oil change and updates before noon. More

Everything was great until I got home and saw an unapproved charge under the “tell us more” category. It states customer request fuel additive for $26.06. This was not included on the estimate sen unapproved charge under the “tell us more” category. It states customer request fuel additive for $26.06. This was not included on the estimate sent before work was done, nor did I request it. I’ll be much more careful when checking out next time. More

PLUS: 1) This Hyundai Dealership was available to do the required diagnostic service when others wanted weeks; and 2) a loaner was made available after delays in completing the job. MINUS: 1) the phone s required diagnostic service when others wanted weeks; and 2) a loaner was made available after delays in completing the job. MINUS: 1) the phone system is atrocious, and often required 6 to 10 calls to reach Service for a status; 2) the Service Advisor (“Gustavo”) was cordial, but made excuses for not completing the job… his comment about paying taxes for service, not like President Trump who doesn’t pay taxes, was inappropriate and demeaning; 3) based on a short interaction, it’s my opinion that the Service Director (“RR”) needs interpersonal-communication skills training; 4) the Service Manager (“Amber”) was delightful to work with, provided stellar service, and made up for the other mediocre employees; 5) Tim Cliver from McCombs Enterprises made all the difference in smoothing rough edges in communication… kudos to Tim for his empathy, quickly dealing with issues, and offering solutions; 6) the Finance Director (“Jason”) spent extra time with me to explain Extended Warranty options… he is personable, polite, and has an exceptional demeanor; 7) what was expected to take a week stretched out to almost three…; and 8) I set up a Service Appointment by calling in, but the person who generated my profile added me as a new-car, call-in lead, and suddenly I was overwhelmed with text messages and cold calls from Sales… thanks to the Sales Director (?), who quickly amended my profile. More

I'm still having the same issue. This will be the 3rd time in less then 6 months This will be the 3rd time in less then 6 months More