Red McCombs Hyundai - Service Center

No return call. Called for Weeks to get appointment, had to show up in person. All jobs not completed. Still Need another dealer visit. Called for Weeks to get appointment, had to show up in person. All jobs not completed. Still Need another dealer visit. More

A paint recall took almost a year to correct. When corrected my windshield was not sealed correctly and my antenna was removed and not replaced. Took 3 weeks to get an appt to begin to resolve When corrected my windshield was not sealed correctly and my antenna was removed and not replaced. Took 3 weeks to get an appt to begin to resolve the issues. More

Car service great. People service could be better. They weren't friendly, they were almost annoyed. From the service rep, to the cashier area. 1 gentleman was nicw and People service could be better. They weren't friendly, they were almost annoyed. From the service rep, to the cashier area. 1 gentleman was nicw and his name was Larry, he was courteous and brought out my vehicle. More

We had an appointment for work done to the car. No one called after two and a half business days. When we called, nothing had been done to our car, and it was going to take 3 additional days to get No one called after two and a half business days. When we called, nothing had been done to our car, and it was going to take 3 additional days to get the work done. The associate Esteban, was not helpful, did not communicate with us, didn’t listen to what we needed, and was not easy to reach. He then went on to suggest $2,000 worth of unneeded repairs. The team member answering the phone was also very short, and unfriendly. She was on her phone when we arrived to pick up the car and had a “I don’t care about this job” demeanor. More

Great Customer service! This is why I continue and plan to go to the service center This is why I continue and plan to go to the service center More

Bryan Menard Cody and Margaret were inconsistent with feedback they will transfer to voicemail the calls and never cal back. I had to go in person to see my car and never met Bryan or Cody in person they feedback they will transfer to voicemail the calls and never cal back. I had to go in person to see my car and never met Bryan or Cody in person they were not empathetic even though I told them my car was burglarized. I pay out of pocket. The car was vacuum but glass was still left in the seats. There was no feedback or return calls from any of the three persons mentioned. More

Amber was great she made getting my vehicle serviced seem seamless. In enjoyed the new area it looks great. seamless. In enjoyed the new area it looks great. More

My oil was double filled on my previous visit and could have caused some costly damages and when I brought this up on my most recent visit they mentioned that they would tell them not to do it again. I fee have caused some costly damages and when I brought this up on my most recent visit they mentioned that they would tell them not to do it again. I feel as if I cant even trust getting something as simple as an oil change done here. More

Worse experience, unprofessional and lazy. Had my car for 2 weeks. Not once did I receive a call when my car was going to be ready or where they are on the process on my car. I called everyday Had my car for 2 weeks. Not once did I receive a call when my car was going to be ready or where they are on the process on my car. I called everyday and not one day did the person who was working my car answered my call. Which I understand. It’s a busy place left a voicemail every time with my number and email. Not once did I get a call or text. On the day before my car was ready I ask to speak to a manager and told him my frustration. His response was “they are busy”. He then told me my car would be ready the next day on Friday. I had two recalls on my car. I ask if after they completed my repairs if they would be able to take it to service to get those completed. He put me on a brief hold and then told me they would take it after and my car would be ready around 3 the next day. I called the next day to talk to the person who was working on my car and no response again. He FINALLY called me a hour later and told me my car would be ready at 6. Which I understood cause the recalls needed to be done on my car. I ask him if he could give me a call once my car was completed and ready for pick up and he laughed and said “idk I will try”. He didn’t call me. I showed up at 6 like he said to get my car. When I arrived I ask him if the recalls were completed on my car. He froze and said “ he was never told about the recalls, and they are not completed” and froze again. I told them about the recalls when I first arrived to drop off my car and the manager promised me he would compete it as well. for two weeks, me and my insurance claim specialist Would try to get a hold of the person working on my car and neither of us could get to him for two weeks straight. I took my car to red McCombs Because red McCombs is known in San Antonio And how good quality they are supposed to be. I never done a review Before But this was just bad. I will not be coming here again. Just disappointing. The person who was servicing, my vehicle, was named Bryan Menard. More

Great experience with this dealership for over 6 years. Will use this dealership in the future. Will use this dealership in the future. More