Red McCombs Hyundai - Service Center

Quick Service provided. Nice ambience after renovation of service center. Good People who are courteous and knowledgeable. Nice ambience after renovation of service center. Good People who are courteous and knowledgeable. More

Had recently bought a Santa Cruz here, and only needed the 2nd key, so no "sale" for the dealership. Still was treated great and happy with the service recieved. the 2nd key, so no "sale" for the dealership. Still was treated great and happy with the service recieved. More

You waited for me to get to your dealership to cancel my appointment should of email me about you running out of the part to repair my car appointment should of email me about you running out of the part to repair my car More

Wonderful experience at the Service Center. The service representative (Sorry, don't remember her name) was very helpful. Thanks The service representative (Sorry, don't remember her name) was very helpful. Thanks More

The new facilities were nice. I sat in a comfortable area, enjoyed a cup of coffee, and worked undisturbed while I waited for my vehicle to be serviced. Victor, the person who too I sat in a comfortable area, enjoyed a cup of coffee, and worked undisturbed while I waited for my vehicle to be serviced. Victor, the person who took my vehicle in, was pleasant and efficient. The provision of communication with him by phone or text was a welcome innovation. More

They have good waiting facilities for customers. The staff was very welcoming and friendly staff. The staff was very welcoming and friendly staff. More

I dropped the car off on Dec 21, didn’t hear any update, expected timeframe for an update…nothing, despite multiple voicemails and multiple text messages until Jan 9th. I understand holidays, I understand i expected timeframe for an update…nothing, despite multiple voicemails and multiple text messages until Jan 9th. I understand holidays, I understand it takes time to do diagnostics, but never got a return call or text…or an expectation-setting conversation until almost 3 weeks after dropping the car off. I would’ve been absolutely fine waiting that long—I just had no idea it would be that long, or how long it might take. The end results were positive. I’m happy with the outcome. Communication could’ve been dramatically better. And when I did hear that it was a software update and refilling a couple fluid reservoirs that did the trick…we’ll, I still had to ASK what the cost was (it was only the diagnostic fee—which was awesome)… but I had to ask after being told it was ready for pickup. Being without the car for nearly 3 weeks wasn’t easy, and if I had known that would potentially be the case, I could’ve planned for it. To be clear: I’m very happy with the outcome. The staff in the service area was good. Customer service from my advisor was terrible. More

Oil change; advisor was helpful and explained everything; fast and great service! out in less than an hour fast and great service! out in less than an hour More

People helping me were very polite & professional. I was met at my car & taken to the waiting room while the work was being done on my vehicle. I was met at my car & taken to the waiting room while the work was being done on my vehicle. More

Service takes forever. Both times I’ve come I’ve stayed for 3+ hours there. Both times I’ve come I’ve stayed for 3+ hours there. More