Red McCombs Hyundai - Service Center

Went in because I had a check engine light on then was told they needed to order parts and would call me and now it's been months. told they needed to order parts and would call me and now it's been months. More

Friendly, Outstanding, Great Service in a timely manner, Great Customer Service and wonderful service and experience Great Customer Service and wonderful service and experience More

If there was an option for negative five stars, I would press it in a heartbeat. I got an oil change in July and then three weeks later, my car is bone dry on oil, and before I know it, I need a new engine press it in a heartbeat. I got an oil change in July and then three weeks later, my car is bone dry on oil, and before I know it, I need a new engine. They called me relatively quickly to attempt relaying to me that was the issue, but I missed the call because I was at work. They took no attempts to try calling me again, and I have actual written proof of a month’s worth of phone calls that were ignored. I left countless messages to Mike and the service manager, expressing my disappointment and concern in each message. After two weeks, I ended up turning to my grandmother, who knows how to put a scare into businesses, to call them and demand she speaks to someone. It took two weeks to actually relay to me that the engine was gone. Mike was my service manager, and he really needs to find a new occupation. He continued reaching out to my grandmother (who lives 6 hours away mind you) to communicate what to do with the car. The one time I was actually able to get a hold of him, he said he wasn’t sure what the update on my car was, claimed he never called me, admitted he knew that there was an update on my car, and then never called me back to tell me what it was. They immediately presumed that it involved a recall on the engine as to why my car ran out of oil in three weeks, but they did not investigate it to be sure. They listed criteria that my car should meet in order for them to repair it to my grandmother, who was not completely aware of what was going on with my car, and she even told them they need to talk to me to get more info about what is really going on. They didn’t even give me the time of day, refused to fix my engine unless I pay $7600 for a new one, and never called me to ask additional questions about my vehicle. I declined the repair, decided I had already wasted too much time on trying to work with them, and just wanted to take the steps to get a new car. This led me to talk to Amber, who helped me more than any manager or Mike did in a month. She actually took initiatives to see what I could do, and we found out in the process that they had approved for the engine to be repaired out of pocket and was moments away from putting the engine in. I know they record their phone calls, and I can guarantee you, nowhere in that phone call did I say “I got $7600, go ahead!” It was quite the opposite, the conversation was pessimistic, and dead-ended, if I remember correctly. I ended up having to pull my grandmother back into the picture to get answers on just trading in the lost cause and getting myself a new vehicle, because Mike still was not communicating with me. I spent a week after speaking with Amber trying to get a hold of Mike to communicate that, and it was to no prevail (btw, I had his personal number too, and he still wasn’t trying to call me back or return my messages). I ended up going to McCombs Ford West, and they truly lived up to what Red McCombs promises at his dealerships, unlike Superior Hyundai, who is shady and unorganized. And even when I got my new car, it didn’t end there. Because when McCombs Ford West went to go pick up my Hyndai, they informed us that they had LOST. MY. CAR. KEY. I repeat. THEY LOST MY CAR KEY! How can it get better than that??!! They didn’t offer to replace it, and they were very nonchalant while delivering the news. While they are under construction right now, maybe they also need to construct some new staff members, starting with Mike and their service managers. More

Very attentive and courteous to customers. Update on status of vehicle was prompt and without delay. My service representative Esteban was very helpful and courteous. Update on status of vehicle was prompt and without delay. My service representative Esteban was very helpful and courteous. More

Good service but part order caused delays. After receipt all went be to y was ell After receipt all went be to y was ell More

Great with being prompt with the service and completing services in the correct time period that they promise. Amber did a great job with communicating issues with me and getting things fixed. services in the correct time period that they promise. Amber did a great job with communicating issues with me and getting things fixed. More

I had a great experience. I needed my car back quickly because I needed to go to Chemo therapy and I’m a single mother. They went above and beyond to get me back in my vehicle I needed my car back quickly because I needed to go to Chemo therapy and I’m a single mother. They went above and beyond to get me back in my vehicle as soon as possible. Thank you! More

Great Job. The scheduled regular maintenance Service was provided in a timely and professional manner. The scheduled regular maintenance Service was provided in a timely and professional manner. More

The car was kept a week before anyone even looked at it. We asked for them to fix the shutter, and that was not even a concern evaluated. Instead we got a quote for a ton of things that we didn’t even ask f We asked for them to fix the shutter, and that was not even a concern evaluated. Instead we got a quote for a ton of things that we didn’t even ask for. More

I understand that remodeling is being done, however the signs were not clear. In addition, when my car was finished, I was waiting around 20 minutes because they couldn't find my car. signs were not clear. In addition, when my car was finished, I was waiting around 20 minutes because they couldn't find my car. More