Red McCombs Hyundai - Service Center
San Antonio, TX
786 Reviews of Red McCombs Hyundai - Service Center
I left 2 messages with the service department to check if my car was ready and no one returned my call. They did not call to let me know that my car was ready. I had to call the main service department to my car was ready and no one returned my call. They did not call to let me know that my car was ready. I had to call the main service department to find out the work had been completed 30 minutes before they closed. Drivers side floor mat was muddy. All other dealerships I have been to in the past always put something down to protect the floor mat. I asked to have my car washed when I dropped it off because of all the mud from the construction that got on my car. That did not happen. Just disappointed with the service. Not sure I want to take my car there again. More
Booked out way too long for services. Takes way too long for oil changes. You should offer quick oil changes like other places especially if you cant book an appointment for 3 months. Takes way too long for oil changes. You should offer quick oil changes like other places especially if you cant book an appointment for 3 months. More
Totally poor service. Was lied to about repair service. Initially told that repair would be covered in warranty service. Following car being delivered to repair vendor, Was lied to about repair service. Initially told that repair would be covered in warranty service. Following car being delivered to repair vendor, was informed that service would not be covered. The problem with the cracked front glass between the windshield and the panoramic roof assembly is a ripoff and a travesty of justice. Too many unrxplained exploded front glass pieces, thus part of the earlier class action suit. More
Brought my Santa Fe in for it's 35,000 service. There was some initial confusion as I did not show up on their service log although I had called and set up the appointment. They got me in. Servi There was some initial confusion as I did not show up on their service log although I had called and set up the appointment. They got me in. Service advisor Amber Kitchen did a very good job of explaining the difference between the manufacturer's must service and the dealership's recommend services. Went with the dealer's recommended services. I am always pleased with their people and their service and the constant communication as your vehicle is being worked on. More
I still like this dealership but I was not aware of the new service area. I wound in a construction area. I came across a nice employee who was walking and guided me to the right place. Once I was in the b new service area. I wound in a construction area. I came across a nice employee who was walking and guided me to the right place. Once I was in the bay, I sat there thinking someone else will tell me what's next. Granted I was early for my appointment but I wasn't sure whether to stay in my, go inside or what. Once I went inside, I was standing in an awkward spot at the front counter. When my rep was called, it finally got better. She was nice and guided me to the wait area. More
Excellent service. The people who greeted me and helped me were top tier. They kept me informed as my appointment went on. The new location and waiting area were amazin The people who greeted me and helped me were top tier. They kept me informed as my appointment went on. The new location and waiting area were amazing. More