Red McCombs Hyundai - Service Center

No shuttle, loaner vehicle, or free ride was offered during my wait. No ETA for completion of vehicle maintenance given at time of drop off. Service desk and technician both had no clue why the car was during my wait. No ETA for completion of vehicle maintenance given at time of drop off. Service desk and technician both had no clue why the car was in for service despite 1. setting up an appointment over the phone and explaining the issue and 2. Hyundai had all necessary issues already recorded in the hyundai app. The dealership should not have to ask any questions. The car should automatically report any issues over the air. This should trigger a user friendly interface that allows fast scheduling of maintenance. The app should be able to automatically calculate estimated completion times. Just the fact that I even had to call for service is enough to prevent me from purchasing another hyundai. The fact that I had to tell anyone what was wrong with the car also disqualifies hyundai as a serious modern car manufacturer in my mind. I recommend researching more modern service procedures. Tesla's service department is so much better than hyundai, that the service experience alone will ensure my next car purchase is a Tesla and not a hyundai. Do your research. Be better. You're falling massively behind with your technology and it's glaringly obvious in your service department procedures. More

Pleased the dealership updated the area for service. Much brighter and cleaner spot. Amber is the best in the service department. Much brighter and cleaner spot. Amber is the best in the service department. More

lied about my extended warranty phone number being for roadside assistance instead of it being for assurant and said nothing came up when searched the vin number on the website for a free oil change and t roadside assistance instead of it being for assurant and said nothing came up when searched the vin number on the website for a free oil change and tire rotation just because they didn’t want to do a free oil change for me. definitely won’t be coming back, bad customer service and lazy More

Luis was of great help as always. its the 3rd time that i have purchased from him. its the 3rd time that i have purchased from him. More

The time I have taken my vehicle in for any type of work, the staff is so friendly, very professional, and provides excellent service, always making sure you are updated on the vehicle repair and time expect the staff is so friendly, very professional, and provides excellent service, always making sure you are updated on the vehicle repair and time expected. The place is very clean with amenities. Great Job RED!. More

we had to leave our car there 3 weeks. when we got it back they had only replaced the spark plugs which were fouled by oil moving past the piston rings. everything should have been taken c when we got it back they had only replaced the spark plugs which were fouled by oil moving past the piston rings. everything should have been taken care of by the 100,000 warranty. The plugs would not have fouled if there was no oil coming past the rings,we we had to pay $294.11 for 4 spark plugs that should be covered because of the oil problem, WE WANT OUR MONEY BACK . PLEASE! P.S. we were not given a loaner car until the last 3 days thanks to the service manager Rigo Rivera who was the only good part of our experience. He agreed that the plugs shoud have been covered by the warranty because of what caused them to foul. This is the 3rd Sonata we have purchased from Hyundai. Please do the right thing and make this right with us.Hyundai does not need any more bad publicity regarding any Sonatas. More

Time efficient, very informative, helped me stay within my budget and still was able to fix my car my budget and still was able to fix my car More

The costumer service are excellent the shop service too, but the cashier service probably can be better actitud and more gentle, Thank you. but the cashier service probably can be better actitud and more gentle, Thank you. More

Very knowledgeable, great service in timely manner. Amber was great. New waiting room very comfortable Amber was great. New waiting room very comfortable More

Everyone was friendly. process was quick, would like more info on my new windshield, any warranty and process. process was quick, would like more info on my new windshield, any warranty and process. More