Red McCombs Hyundai - Service Center

I was paired up with Victor one of your advisors and was given ZERO updates on my vehicle. He extended his service through text and said “if you have any questions text or call me”. Well, I texted him twice given ZERO updates on my vehicle. He extended his service through text and said “if you have any questions text or call me”. Well, I texted him twice and called 2 times leaving an email and voice message. Still no response. If you are going to offer your help HELP! Kept my car for a day without telling me anything and then I get told my car hasn’t even been looked at because there are “250 cars here”. THEN WHAT WAS THE POINT OF BOOKING ME AN APPOINTMENT? He finally text me my car is ready for pick up and that it was loose bolts and screws and the car is fine. Okay, so i ask what time does the service department close because I don’t have a car and needed to wait for a ride. AND HE DIDN'T RESPOND. Terrible service. Find someone who knows how to respond and put them in that position. It’s part of your job i don’t care how busy you are. You had a day and half to give me an update. Once again TERRIBLE SERVICE. More

I brought my car in for a oil change and when they did the change they found a screw in the tire which the tire could not be repair i waited a long time for the oil change than went and told them go ahead the change they found a screw in the tire which the tire could not be repair i waited a long time for the oil change than went and told them go ahead and get me a tire and waited for that as well what kind of dealer ship that sells suv does not have a tire for a suv really , the lady was nice and gave me 10 dollars off the oil change but still 5 hours or so at the dealer ship , that is way too long. More

Information and updates given in a timely manner. Service was finished in quick professional service Service was finished in quick professional service More

All of the customer service I received through the collision center was great. The only issue I have is that they managed to lose my keys when we dropped them in the drop box overnight. They asked eve collision center was great. The only issue I have is that they managed to lose my keys when we dropped them in the drop box overnight. They asked every other department and no one else had them either, so I had no choice but to pay for a replacement. More

Rigo kept me informed of work to be done, work completed and next appointment timeline and what to expect. I was very thankful for the attention to detail and the respect I was shown. I have already recomme and next appointment timeline and what to expect. I was very thankful for the attention to detail and the respect I was shown. I have already recommended this service to my daughter and son in law. More

Excellent Service Experience with a very Courteous Staff. Love the new facilities; so bright and clean. Staff. Love the new facilities; so bright and clean. More

Amber Kitchen-Bakman was an absolute pleasure to work with. Kind, Informative, efficient, and reliable communication was exemplified in her interactions with me. You have a Great asset working in your se with. Kind, Informative, efficient, and reliable communication was exemplified in her interactions with me. You have a Great asset working in your service department. Treat her well and respect her abilities. Thank you, Amber! More

takes too long to do oil change, and i cannot reach anyone by phone anymore. anyone by phone anymore. More

Lot of talk very little action. Poor communication between service advisor and customer. The service manager did attempt to resolve the situation but the damage was already done. Poor communication between service advisor and customer. The service manager did attempt to resolve the situation but the damage was already done. More

Deceptive pricing. They quote one price and then charge you a different price when I picked up my vehicle. They quote one price and then charge you a different price when I picked up my vehicle. More