Red McCombs Hyundai - Service Center

Phillip did a great job explaining all the details of the work needed to be done work needed to be done More

Service department took my vehicle Friday, June 7th. They did not diagnose my vehicle and provide me an estimate until Monday, June 10th. I did not receive a loan vehicle until Monday, June 10th and t They did not diagnose my vehicle and provide me an estimate until Monday, June 10th. I did not receive a loan vehicle until Monday, June 10th and then only when I complained that I did not expect my vehicle to be kept for that long. Repairs were completed Thursday, June 13th, at which point the service department said that the extended warranty company had not paid out on the claim and that they had to keep the vehicle longer. I did not receive a timeline when I asked for an ETA. I did not receive updates about the wait time unless I prompted the service department first. The service department did not say they were attempting to resolve the issue with the warranty company unless I prompted them first. The vehicle was not returned to me until Wednesday, June 19th. More

Great staff, very helpful and timing for oil change and alignment was great timing! Kid friendly and feel comfortable going in as a women and not feeling that they are trying to get you to pay for other th alignment was great timing! Kid friendly and feel comfortable going in as a women and not feeling that they are trying to get you to pay for other things that not necessary. Appreciate this place! More

Even with an appointment, the wait was 3 hrs for a complimentary routine service (oil change and tire rotation). Everything else was as expected. complimentary routine service (oil change and tire rotation). Everything else was as expected. More

Great staff, very attentive! Mr. Alanise did a great job! My car was perfect! Excellent service! Mr. Alanise did a great job! My car was perfect! Excellent service! More

Amber was great with assisting me. She explained everything and made sure I understood! I am satisfied with her service. She explained everything and made sure I understood! I am satisfied with her service. More

My appointment was scheduled promptly. Service was excellent and car was ready sooner than expected. Service was excellent and car was ready sooner than expected. More

Great customer care. Phil was great. Got everything done to my car with no issues. Phil was great. Got everything done to my car with no issues. More

The service representative demonstrated exceptional customer service by maintaining open communication and providing regular updates. However, it was disappointing that a member of your management t customer service by maintaining open communication and providing regular updates. However, it was disappointing that a member of your management team chose to openly display their political views, despite being advised by a representative to refrain from doing so. I believe the situation could have been handled more professionally if the individual had respected the advice given and refrained from engaging in such behavior. More

I had been calling Red McCombs for over 4 weeks to schedule a time for me to come in, and not once did a representative tell me I have to make my appointments online. I only figured that out when I g schedule a time for me to come in, and not once did a representative tell me I have to make my appointments online. I only figured that out when I got a piece of mail telling me about a recall I was already aware of. However, after I did book an appointment online, service was friendly and quick. More