Red McCombs Hyundai - Service Center

My appointment was scheduled promptly. Service was excellent and car was ready sooner than expected. Service was excellent and car was ready sooner than expected. More

Great customer care. Phil was great. Got everything done to my car with no issues. Phil was great. Got everything done to my car with no issues. More

The service representative demonstrated exceptional customer service by maintaining open communication and providing regular updates. However, it was disappointing that a member of your management t customer service by maintaining open communication and providing regular updates. However, it was disappointing that a member of your management team chose to openly display their political views, despite being advised by a representative to refrain from doing so. I believe the situation could have been handled more professionally if the individual had respected the advice given and refrained from engaging in such behavior. More

I had been calling Red McCombs for over 4 weeks to schedule a time for me to come in, and not once did a representative tell me I have to make my appointments online. I only figured that out when I g schedule a time for me to come in, and not once did a representative tell me I have to make my appointments online. I only figured that out when I got a piece of mail telling me about a recall I was already aware of. However, after I did book an appointment online, service was friendly and quick. More

Everyone I called and got transferred to my auto adjuster I would leave a voicemail and I would never got a call back. I would leave a voicemail and I would never got a call back. More

Customer service was great from Gustavo. He was able to answer my questions and provided me with everything I needed. He was able to answer my questions and provided me with everything I needed. More

After leaving my 2017 Hyundai Tucson as an original owner with under 100,00 miles they said my car needed a new engine (by text) for a quote of $10,800. The manager insisted it was maintenance neglect and w with under 100,00 miles they said my car needed a new engine (by text) for a quote of $10,800. The manager insisted it was maintenance neglect and was rude and unhelpful. I had to insist he see if it would be covered under the power train warranty. He begrudgingly agreed but was very negative. I have been a loyal Hyundai customer having purchased two vehicles and referred family. Never again. More

Gustavo provided good service and explained all my options well. He was very courteous and professional.. options well. He was very courteous and professional.. More

Making the appointment was easy, driving up to the new building was nice and I was seen right away. My appointment was for 8:30 am and I was out by 9:30 am. Paying the bill was easy as well. Great servic building was nice and I was seen right away. My appointment was for 8:30 am and I was out by 9:30 am. Paying the bill was easy as well. Great service. More

My vehicle was there 3 months and communication with my advisor was very sparse. I know they were dealing with Hyundai directly to get my service approved but I would have appreciated better communication advisor was very sparse. I know they were dealing with Hyundai directly to get my service approved but I would have appreciated better communication. My texts and calls were mostly unanswered (I texted 8x and only received 3 replies) unless I spoke to the service manager directly. More