Red McCombs Hyundai - Service Center

Inconsistent service communication and lack of loaner vehicles made the overall experience not the best. Although the team worked to address my service needs, there is room and opportunity to be more fre vehicles made the overall experience not the best. Although the team worked to address my service needs, there is room and opportunity to be more frequent with updates, especially when parts and recall items may be involved. It would also be good to give clear and concise information about scope of work, timelines, etc. and if those things shift or change, communicate this to the customer, promptly. More

My vehicle warranty is almost up. I went to a local mechanic for a multipoint inspection to see if anything was wrong with the vehicle. The local mechanic found grease on my cv axel a I went to a local mechanic for a multipoint inspection to see if anything was wrong with the vehicle. The local mechanic found grease on my cv axel and that it would need repair. I made and appointment and took it to red Mccombs Hyundai. Gustavo at check in was asking about my issues and then I showed him the paper from the mechanic. He said, “this means nothing to me, we will do our own inspection.” I was like ok, but look into this because there is probable cause. I also said there was something wrong with the latch in the backseat. He also noticed I was due for an oil change. I asked the price and then declined saying I would go somewhere else. He then proceeded to tell me that oil changes not done at Hyundai would be considered outside influence and void the warranty. I asked where this was in my paperwork or manual stating that I agreed to those terms and conditions. He told me to google it. Either way, I declined the oil change. When he called telling me my car was ready, he said nothing was wrong with the cv axel or the latch. I was like with the cv axel can you put that in writing on the paperwork so that Hyundai is holding the liability. Since I had paperwork from a previous mechanic saying something was wrong. He refused. He also said nothing was wrong with the latch. I picked up the car and drove it IMMEDIATELY to Principle Hyundai in Boerne. They were able to diagnose that there was grease on my cv axel and the boot needed to be tightened. They also said the backseat latch wasn’t working properly and needed to be lubricated. So thanks Gustavo and Red Mccombs Hyundai for not fixing my WARRANTABLE issues with my vehicle and terrible customer service. I would not recommend this dealership to anyone. More

Had to take our 2024 Hyundai Tuscon into the body shop for work to be done. Victor Alanis was our Collision Consultant and he did a good job of assessing the work that would need to be done and keeping u for work to be done. Victor Alanis was our Collision Consultant and he did a good job of assessing the work that would need to be done and keeping us informed of the progress. Margaret Johnson, the receptionist at the front counter was fantastic! She was always friendly and informative and helpful whether we called or in-person. More

Treated with respect and caring. Highly will recommend this dealership. Very prompt on fixing car. Highly will recommend this dealership. Very prompt on fixing car. More

The service advisor Mr Victor is very fantastic and friendly person and he solved all my issues friendly person and he solved all my issues More

Went in for my McCombs extended warranty for my oil change, very happy with speed as they also addressed a recall on the audio system I didn't know about. change, very happy with speed as they also addressed a recall on the audio system I didn't know about. More

Paul was excellent from reception, to diagnosis, to cost estimate, to close. I am very pleased. estimate, to close. I am very pleased. More

Gustavo maintained contact and my car’s issue was fixed quickly and efficiently. Thank you! quickly and efficiently. Thank you! More

They took forever to do my car, I dropped off at 8:30am and didn’t get to pick up until the next day because they finished so late. On top of that, they tried to sell me a bunch of garbage services totalin and didn’t get to pick up until the next day because they finished so late. On top of that, they tried to sell me a bunch of garbage services totaling about $3000 when I only came in for warranty work. 1) said I needed new cabin/engine air filters for $150, even though I just changed them less than a month ago myself. 2) states that my tires are in great condition with tons of tread left. Lies, my tires are bald. 3) windshield is in great condition like they said? Nope. It had a crack that goes across the entire windshield right in the middle. This makes it feel like they didn’t even really inspect my vehicle at all. They just tried to sell me a bunch of services to make money off me without looking at anything. I will NEVER EVER come back. This dealership is shameful. And of course when I asked to speak to whoever did my multipoint inspection, they had no idea who it was. Ridiculous. More

Three hours —with appointment! Something’s wrong with this picture. I bought a 50K car with 100% wrap on maintenance. They did offer to replace one tire for $283. Really? I h Something’s wrong with this picture. I bought a 50K car with 100% wrap on maintenance. They did offer to replace one tire for $283. Really? I have 60K mile tires with just over 24K miles on the car. I expect quite a bit more. More